I decided to give up on the ASA process after trying to work through it last week. By the time I got my FASA SYD-LAX booked I was frustrated (and it sounded like the Qantas staff member was annoyed too), so gave up on the return trip and booked a classic J award online for the trip back (this was two days after my first attempt when they insisted ASAs didn't exist anymore). This was after looking up the classic award availability online to ensure it was available and having the right dates, flights and lines ready to go thanks to the appropriate thread on AFF. Kind of regret it, but have about cleared out my QFF points balance now (well, still 20k left after using about 300k) and decided to give up on the ASA process and stick to AA to earn SC for the higher status (makes QFF points far less valuable, to the extent I might cancel my point earning cards and move everything over to the fee-free BankWest Plat card I got a month ago).