Should P1's and CL be "guaranteed" seat selection?

[Feper]

We do!!

I am always pre-allocated the seat I like to fly in.

Maybe I'm just that little bit more important to QF than you are Feper?

Mr Boss, perhaps you are more important to QF, and if you do the miles then I am glad that you earn the rewards, but currently there is no system in place to guarantee you that seat.

For example if your preference was for 5A on A380, there is nothing stopping a travel agent allocating that to a SG if they happen to book it before you.

 

[Feper]

Why the question? From your posts before you went to LHR this week you said that you had 11F locked in both ways, did they give away your seat?

Mr Millie, you are on to it! I did miss out on the way back for one leg, but I had learned my lesson from the negative response I received for accidentally bumping during the night.

They must have wondered though how their seat was wet after getting back from the bathroom.

 

[Simo]

Welcome back BR,

It is also the attitude test from the book in agent as well.

I always check in on line but if I don't and my seat is taken that I usually have on the flight then my fault.

I generally always preselect but if they need to move someone they can due to operational reason Mr/MS Feper

 

[straitman]

Mr Boss, perhaps you are more important to QF, and if you do the miles then I am glad that you earn the rewards, but currently there is no system in place to guarantee you that seat.

For example if your preference was for 5A on A380, there is nothing stopping a travel agent allocating that to a SG if they happen to book it before you.

Using your own logic.

if you spend enough money there is a different set of rules and I assure you that BR spends enough money :!:

 

[elbarto]

What if 5 CLs all want your beloved 5C Ferper? Should they get priority over you?

 

[UP4014]

What if 5 CLs all want your beloved 5C Ferper? Should they get priority over you?

Seniority, let the longest holder of a FF have it, or just perhaps the oldest


when is comes to me, I think first come first served, if I can't plan ahead I have to take what I can get.

matt

 

[Deleted member]

Mr Boss, perhaps you are more important to QF, and if you do the miles then I am glad that you earn the rewards, but currently there is no system in place to guarantee you that seat.

For example if your preference was for 5A on A380, there is nothing stopping a travel agent allocating that to a SG if they happen to book it before you.

Actually as I recall BR would just fly with someone else in his beloved 1A


It is I, Leclerc !

 

[AnonymousCoward]

and yes, I would expect another pax be reallocated another seat, not an unusual occurrence
, this wold be due to operational requirements.

Hmm, so if you wanted 4C, and there was a WP already there, then that WP would be moved to...36B? Imagine the complaints from the WPs!

Or, do you imagine that there'd be a huge cascading set of changes, where the WP is moved to the best available seat, and whoever was there (e.g. an SG) was then moved, bumping out some PS, who in turn bumps some NB. And when 10 CLs get on a plane, just about everyone gets moved in a huge exercise in musical chairs?

What happens when the pax being bumped is allocated a bassinet seat because they have a baby? or they're travelling in a family group? Or if the P1 (who is a creepy looking male) gets placed next to an unaccompanied (female) minor? Again, does the entire plane get shuffled to accomodate? And how to explain this all to pax who've pre-allocated seats?

and what abotu international flights where someone's paid to allocate a seat? Do they still get bumped?

Personally, I don't think QF wants to deal with all the resulting PR headaches.

 

[serfty]

Thread locked for review.

 

[NM]

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[JohnK]

I don't think anyone should be guaranteed a seat selection on any flight and here is my reasoning.

What if the only seat available on the flight is 86E and the Platinum One wants 50C which is already allocated to a Platinum? Move that Platinum to 86E? What a great way to treat frequent flyers.

And the same can happen with a Chairmans Lounge trumping a Platinum One.

The other option is to play musical chairs and cascade the seat changes through until all high status flyers are happy. But then the flight may never get to take off....

 

[Feper]

This musical chairs scenario would not happen.

This is not unlike the scenario that occurs with SQ PPS guarantee of a seat in economy if you are what listed in J.

Under the SQ model there is the potential for someone to be bumped from a flight if a PPS wants to get on.

In this scenario you would only have shift someone from a seat. It is quiet clearly stated when you do seat selection that it is subject to change, one of those reasons to change would be o accommodate a premium customer.

 

[TheInsider]

In this scenario you would only have shift someone from a seat. It is quiet clearly stated when you do seat selection that it is subject to change, one of those reasons to change would be o accommodate a premium customer.

If you wish to deal with the customers that this occurs to, then i urge you to become a CSA. This is unrealistic and quite simply not fair.

 

[TheInsider]

16. Seat requests cannot be guaranteed as they may need to be changed for operational, safety or security reasons, even after boarding the aircraft

Moving a seat for a HVC, isn't really a operational reason either.

 

[ReLoad]

I think there is middle ground. - I also think we're pretty much in that space now.

CL, P1, WP, SG, PS all get their chance at picking a seat in advance based on their status.

If you book late, change flights etc, then realistically you need to accept that other people have had the opportunity to take your "favourite seat" - Which incidentally you do not own, nor have any exclusive rights to, Sure you have an opportunity to get it before hand, but so do others of your same level and once those rights expire others.

In this and previous posts Feper you have forgotten or rather ignored the person on the other end of the equation, and in this case, what if I was in 11F or whatever, you just want to kick me out because your QF value is in your opinion higher than mine? People are not going to go around with a sign on them with a $ value number on their shirt to get different perceived treatment levels. you are just guessing and in no way can you determine otherwise.

Likewise what is the impact to existing and potential customers? I'm only a WP, but one day I may be a CL P1 (who knows) if Qantas kept kicking me out of my seat and shifting me around for others I would feel pretty ordinary and most likely shift my spend at some breaking point, and eventually you may have no airline to fly on.

At the end of the day, its just a seat on something that gets us from A to B not some status symbol for what we are worth, Yes we have our favourites, but as a very generalist rule, seats in J and above there really isn't a lot of difference. (ignoring extremes of course)

Just my .02 Free Peopels Republic of West Footscray roubles.

 

[JohnK]

This is not unlike the scenario that occurs with SQ PPS guarantee of a seat in economy if you are what listed in J.

As I mentioned in another thread Qantas does this as well for Platinum and above.

Under the SQ model there is the potential for someone to be bumped from a flight if a PPS wants to get on.

Guaranteed seat in economy does not mean your preferrred seat. If it does then there is something wrong.

In this scenario you would only have shift someone from a seat. It is quiet clearly stated when you do seat selection that it is subject to change, one of those reasons to change would be o accommodate a premium customer.

Would you move out of your preferred 11F back into economy for a Chairmans Lounge that wants your seat?

 

[medhead]

I can only see one reason for doing what is proposed. That reason is to stop some self important vigilante from taking matters into their own hands once on board the aircraft by taking disgusting and insidious action against another passenger.

 

[medhead]

I tend to think it would be a skewed distribution rather than a normal distribution, centred more closely to the 1,200 ~ 1,400 SC's and tailing down to the 3,600+........

I believe that AJ quoted them recently, so we can probably consider them as close enough.

Actually going back to the distribution question. Did he quote numbers of silver and gold? Is there a link to this information?

 

[Oneworldplus2]

I think that the system works fine as is now.

They must have wondered though how their seat was wet after getting back from the bathroom.

Can you please elaborate on this?

 

[bossreggie]

I will give you an example of how this works for me.

When I book my ticket I am always allocated the seat I like. 1A on A380 & 747 1C on 737 1B on A330 & 767 etc.

Recently I had to purchase a seat SYD-LAX-SYD at the very last minute. I purchased it from the Airport at the Sales desk. ($22k as it was so last minute).

I was advised when I paid for my ticket that I had bought the last ticket in F on a very full flight. Without me having to do a thing, the ticket agent telephoned the F lounge to page the pax who was already checked in 1A to let them know they had a "seat change". I was given a boarding pass with 1A. I didn't request them to do this. It was just done.

That's how it is for me.