SQ service reductions during May

[amaroo]

Here you go. Bugger no cancellations to LHR .... yet.

 

[amaroo]

 

[Zinger]

It seems my mid May flight to CDG has been suspended until May 31. So far I've heard nothing from SQ and my flights are still there in the manage my booking page.

I tried phoning last week but gave up after being on hold for 40 minutes. My email to SQ a week ago asking about cancellation or rescheduling options remains unanswered.

I find the Singapore Air site difficult to navigate and it's easier to just use Google rather than try to find things on the SQ site.

A cancelation would suit me as I no longer wish to go, however my insurer has stated they will not cover anything linked to COVID-19 which includes prepaid accommodation and other travel arrangements in Europe.

 

[Zinger]

Just received confirmation by text message and email my flight is cancelled.

A refund or re-booking are offered.

The last time my flight was cancelled they just put me on a different flight which didn't suit me at all.

 

[AIRwin]

Just received confirmation by text message and email my flight is cancelled.

SQ must have read your previous post...

 

[ninja-tim]

I think the other very real problem is that 14 day isolation periods post-flight are most likely going to become the norm for many arrivals, and that will make multi-city trips like yours impossible. That is if one is actually able to still fly in the first place.

My flight on SQ336 SIN-CDG on 21st Apr has now been officially cancelled. Time to start cancelling my other flights and hope Pullman CDG give me a refund . Was just waiting for Sq to do something before I committed to cancelling the entire trip.

If a lot more countries adopt the 14 day isolation post trip for the severly affected countries, it could essentially indirectly lockdown a country from most of the world.

 

[Zinger]

SQ must have read your previous post...

It pays to be loud.
I've found SQ's customer service not up to the usual standards lately.
Will now try for a refund of taxes and points.

 

[amaroo]

Excuse by laziness. But could someone tell me the cancellation policy and timing before departures for cancelling award bookings.

We have return SYD-LHR suites booked.... if booking class makes any difference we have - Savers SYD-SIN-LHR and Advantage LHR-SIN-SYD

 

[get me outta here]

SQ is certainly overwhelmed at the moment. I was on the phone for hours with an agent who was unsure of everything.
They cancelled SIN - FRA - JFK.
But, CBR - SIN still intact so requested SIN - EWR same day. They said it was WL.
Just checked the booking and now it says ‘reserved’. I haven’t ever seen reserved before so hoping it just means awaiting a ‘back office’ change.
All through these changes alterations, cancellations and re-bookings at the back of my mind I feel that I will have to go all through this again to cancel everything and get full refunds when it hits the fan internationally.

 

[lovetravellingoz]

Excuse by laziness. But could someone tell me the cancellation policy and timing before departures for cancelling award bookings.

We have return SYD-LHR suites booked.... if booking class makes any difference we have - Savers SYD-SIN-LHR and Advantage LHR-SIN-SYD

I think it is now that you can cancel within 24 hours, BUT within 24 hours that there is now an additional "no-show/ cancellation" fee.

More than 24 hours in advance, cancellation is free, but there is a charge to get your points redeposited.

KrisFlyer - Forms and Fees - Service Fees | Singapore Airlines

A nominal fee will be charged for certain ticket and membership-related changes. Find out more on redemption ticket-related charges and your eligibility on waived or reduced change fees.

www.singaporeair.com

But watch that new no show fee!!
The real kicker is the “no show” fee (or canceling within 24 hours). No show fees are currently a flat $75 fee but starting March 1, 2018, will be based on the cabin class of the award booking. Business and first class awards will soon cost $300 for a no show/canceling within 24 hours PLUS an additional $75 to redeposit your miles back into your account. That’s a whopping $375 fee compared to the current fee of just $75.

The Milelion's KrisFlyer Guide: Award ticket changes and cancellation fees - The MileLion

Learn how much it costs to change a date, route, flight, carrier, award type, cabin class or to cancel an award.

milelion.com

 

[daft009]

My flight from SIN to HK is now affected. Cancelled and rescheduled to next day which means I miss out on a day of meetings nearly.

Think will have to postpone the entire trip

 

[amaroo]

Our London flights fit this bill - guessing this is as good as the airline cancelling the flight.... which it hasn’t done yet.

And with today’s announcement of more travel restrictions it won’t be long before they cancel anyway.

When we emerge from this hibernation - the world will be a very different place.

 

[Zinger]

I finally received a reply from SQ about the implications for those who have a booking and used points. I wanted to know if the itinerary could be cancelled and the points reinstated or travel later on when things settle down.

Attempts to obtain an answer from their Facebook and Twitter accounts were ignored.

I'm happy with what's said in the final paragraph.

You may wish to consider rebooking your ticket to a later date, or an alternative destination. Rebooking fees will be waived, but additional collection may apply if there is a change in destination or type of fares.

Similarly, rebooking fees will be waived, but additional collection may apply if there is a change in destination or type of fares.

A reminder that the new flight itinerary should be completed by 31 March 2021.

Alternatively, you may wish to leave your ticket open-dated, where we will cancel the original itinerary, retain the value of this ticket. And you may rebook your travel to a later date or destination.

 

[Denali]

I tried to cancel my reward points booking online today and SQ wanted $122 to return points - I havent tried phoning yet

 

[Zinger]

Good luck getting through to their call centre.

I emailed back asking for the last option mentioned to be applied to my booking.

I tried to cancel my reward points booking online today and SQ wanted $122 to return points - I havent tried phoning yet

View attachment 209945

 

[Lawrage]

I was booked Departing Perth on 31/5 and return 5/6. The 1st flight has now been cancelled and it's only a matter of time I think before the 2nd one is cancelled. It was for a holiday so can easily reschedule. It was booked with KF miles? If I cancel now does anyone know if I'll get back all surcharges and points or do I need to wait for both flights to be cancelled?

I still have a booking PER - SIN (SQ214) hasnt been cancelled yet. Fingers crossed I guess.

 

[dajop]

From ExpertFlyer it looks like the following changes are in the process of being made with effect form this Sunday (22nd):

Singapore - Brisbane - 1 flight per day for one week, then no flights after that
Singapore - Sydney - SQ 221/222 only
Singapore - Canberra - no services from Fri 20
Singapore - Melbourne - SQ 227/228 only
Singapore - Adelaide - no services from Tuesday 24th
Singapore - Perth - 2x daily on Sun 22 and Mon 23, then SQ 223/224 only
Singapore - Darwin - no services
Singapore - Cairns - no services from Mon 23.

So from ~ 21 services a day to just 3. Accounting for types, a cut in capacity of 85-90%. Not surprising,

 

[get me outta here]

I still have my SQ flights intact. Bu**er, I wish they’d just cancel them.

 

[Denali]

Bugger is a naughty word?

 

[get me outta here]

I just like to insert stars at any opportunity.
It could’ve been ‘butter’.

Bugger is a naughty word?