Interesting experience this week regarding the flexibility of Krisflyer Advantage Awards that I thought is worthwhile sharing.
I had planned travel from HKG - SIN - SYD and booked it as a First Advantage Award.
Due to change in plans, I no longer intended to use the HKG - SIN sector but wanted to keep the SIN - SYD in First sector. Thinking an Advantage award, no biggie - just call, pay the fee and be done with it. But no, I could not cancel the first leg only. The whole ticket would be cancelled. I called 3 more times trying HUACA method and got the same response.
However, crazily while I couldn’t cancel the first leg only, I could completly change the booking and keep the second sector. So that’s what I did, changed to fly from PEN-SIN instead and was able to keep my SIN-SYD sector in First.
This is Jan holiday period, so losing the First sector back home would have meant buying a last minute fare and definitely not in First class so i wanted to save it at all costs.