re: Strategy to get "Early" JQ check-in for International
Tried at the F desk. Then the "Assistance" desk. Both said they couldn't do a reprint, followed by: "We don't have access to Jetstar systems".
QF staff can only print out JQ boarding passes via the JQ Navitaire checkin system if:
a) they have access to the JQ system as the ground handling agent at that port eg QF at BNE Intl have the contract for JQ checkin trans-Tasman so are able to access the system as staff have a JQ signon code. Some ports QF do not do JQ checkin so cannot access the JQ system eg DRW where JQ checkin is handled by Menzies.
b) if the JQ flight is booked via the QF website in connection with a QF flight in the same pnr eg QF517 BNE/SYD & JQ35 SYD/MEL so you would have paid a through fare BNE/MEL which permits a transit same day in SYD. When you checkin with a person (not kiosk) this will automatically trigger the JQi boarding pass as JQ35 is an intl flight number the system treats this scenario as it would as though you were checking in internationally eg BNE/SYD/HNL.
It would seem QF and JQ are working to eliminate our ability to get a early JQi BP. Last time the girls at Adl would not give me the JQi BP and tore it up. I did get it issued at Mel via the JQ service desk, so did not need to wait for the normal JQi check-in to open (T-3 hours) as I only had carry-on.
I don't think it's a deliberate thing but I do believe some QF staff think that it's somehow wrong for them to issue JQi boarding passes for domestic sectors operated by international flights & if they do they're going to incur the wrath of some deity.
The ADL girls tried that and I begged. Saying something please don't I need that. I had to promise not to show it to anyone. So will probably "lose" my BP. Or not.
I don't understand their rationale on this. Do they think the world is going to end if someone finds out? Does it some how stuff things up for JQ further down the track if a pax has been checked in domestically not via their own system I wonder?
Just checked in in ADL for a ADL-SYD-MEL. JQ35 BP printed out without any problems. But the very nice lady wanted to rip it up. I had to beg her not to do that and to let me have it. She agreed just, but was concerned that she'd get in trouble for printing it. Basically, I "have" to get a new one in SYD from Jetstar. So a data point on checking in with a QF and JQ flight on the same PNR. Now to seek a D sticker in SYD.
I wonder what the reason is you "have" to get a new boarding pass from JQ in SYD? Is it just the 'D' sticker issue or will the ground swallow up a person holding a QF boarding pass for a JQ flight. I seem to remember somebody having that issue back in July last time there was a Flounge run when they had a QF boarding pass for the JQ flight & when they went to board JQ said "oh we've been paging you to give you your boarding pass". It's possible that the checkin process looks incomplete from a JQ stance in this scenario.
Unfortunately I have luggage today (never usually have any but heading to a conference) and Brisbane QF were unable to check it through to Mel. So am now faced with a nice wait in Sydney for deathstar check in to open. Meanwhile Medhead (coming from ADL with carry on only) will be several Veuve's in front of me in the Flounge by the time I show up.
Dammit.
When you say "QF were unable to check baggage through to MEL" what exactly happened? Did the bag tag automatically print out to MEL as Altea would treat it like just any other QF dom to JQi itinerary? If so did they then bin that tag & short tag the bag to SYD only? Did both boarding passes print out whereby the checkin agent tore up the JQ one?
Medhead - how do you get QF Dom and JQ35 on the same PNR?
Either book both the QF Dom & the JQi flights at the same time via the QF website so they will then appear in the same pnr. Alternatively if the JQi flight was booked separately through the JQ website it is possible for QF to add this in at checkin, however someone has got to
want to do this & I can foresee dramas with this as I think most of the time checkin would only do it for a JQi flight that was actually going overseas.
A few points in summing up:
- The QF Altea system treats domestic legs of JQi flights in exactly the same manner as it does if those flights were going to a true international destination.
- If a QF dom flight & a JQ dom flight are booked in the same QF pnr eg MEL/SYD & SYD/OOL, Altea inhibits through checkin so it's not possible for QF in MEL to get bag tags MEL to OOL nor a boarding pass for the JQ dom flight SYD/OOL.
- The domestic leg of a JQi flight falls into a grey area whereby staff maybe mistakenly think issuing a JQi boarding pass is the eleventh commandment.
- How is QF issuing a boarding pass for JQ35 SYD/MEL any different from issuing one for JQ3 SYD/HNL? If QF get bag tags & boarding passes through to a final destination eg QF507 to JQ35 situation why not let sleeping dogs lie & just leave it as is?
