Surprise! You've turned Gold!

[drron]

It really is amazing the reaction.This is going to have absolutely no effect on my flying.If DJ are within ~ $20 of JQ I will use them.If on a work flight where the final flight will be by REX I will use them because of the interlining.I will not make gold ever as i do not fly domestically enough and i certainly wont be giving up OW in the near future for most OS travel.C'est La Vie.

 

[ozstamps]

I wouldn't have thought that ozstamps was being serious in his comment, but it does give rise to how DJ can make good with their customers after a blunder like this. Particularly important is the legal issue arising where customers who'd specifically requested not to receive these kind of comms from them got it anyway (Spam Act 2003).

IMHO, if I had a senior position within their marketing structure and was in the thick of this, I'd be asking how I can make good with my customers after getting their hopes up - something which they don't seem to have done from at least what we have seen/know/heard/read so far.

If the mathematics stack up, what's the harm of handing out a bucketload of Lounge passes?

Anyone who asks for one should get one. That will be about .01% of those who were emailed.

You do not ask you do not get in this world.

They can be epasses as United uses --- no mailing cost even.

I fly well over 300,000 paid miles a year, and DJ might just find they get a few new converts. :!:

I've emailed them, and I am sure they'll oblige.

If this was a US carrier doing it they'd be more than a 1 time pass, as they understand the meaning of customer service and bad PR.

 

[samh004]

They can be epasses as United uses --- no mailing cost even.

They might not have that sort of infrastructure.

 

[Mal]

They might not have that sort of infrastructure.

They have it - at the moment pre-paid guest passes are "electronic" and stored on your Velocity profile (or Lounge profile if you choose not to sign up to Velocity).

For example in my Velocity profile, I have:

The Lounge
Lounge Member No
Join the Lounge Now
No. of single entry lounge passes 0
Purchase Single Entry Pass

 

[ozstamps]

It is simple bar coded one time pass UA sends out .. they swipe it upon entry and it is then voided.

Hence they can add whatever expiry they want.

If they made these good for 12 months nationally, and good ONLY on a date of a DJ flight, it would add only a tiny number of people each day to each club acorss a year and get them out of the mess.

Simple way out of it.

We both got $US600 voucher from UA this week for missing a flight. They do these sort of things without being asked, so DJ can spring for a pass for those that DO ask nicely .. simple .. they stuffed up, not me, and it is cheap PR.

 

[oz_mark]

For those of us that can already access the lounge, it wouldn't be of much use though. A $30 off flight voucher or maybe some points would be more useful. There are several possible things they could do.

I am sure Monday morning will bring some interesting meetings!! Certainly the the IT guy that gets the please explain is going to have a great day (and maybe has already had a great weekend)

 

[medhead]

Your first paragraph makes no sense considering the entire content of this thread. The fact that the campaign was incorrectly targeted/communicated does not mean that the campaign doesn't exist. :?:

The fact that it was incorrectly targetted/communicated so badly, suggests that if they were working on this it was far from complete. There was no auditing done on the customer list and I'd even question whether management signed off on it. So no a piece of work was not done - it was half done, it was a work in progress. A half considered far from complete customer loyalty bonus system is not a an indication to expect anything. Certainly it is not an indication that tey have a customer bonus system

Further, I'd say that they are going to completely restart any project on the basis of this stuff up.

 

[ozstamps]

Anyone got an address of a real person in there I can use .. sending a reply to the amail will end up in the 100,0o0 others I suspect!

ozstamps[at]gmail.com

 

[haydensydney]

So no a piece of work was not done - it was half done, it was a work in progress.

Personally I think it was finalised but the notification was just sent to an incorrect distribution list. I doubt they would draft up this type of communication if the project was still on the drawing board.

 

[ozstamps]

UA is already comping status to anyone getting even CLOSE to published levels right ow.

First time they have done that in the 10 years I've been a heavy flier.

Tough year and even so, their elites wil be down 10% or so it is claimed

 

[coco50]

I guess the retraction email will be following shortly.

My (and my wife's) retraction email arrived before we got the "Surprise" email.

 

[serfty]

Anyone got an address of a real person in there I can use .. sending a reply to the amail will end up in the 100,0o0 others I suspect!

ozstamps[at]gmail.com

There is a long time member of this forum who is very involved with DJ.

I am sure this thread is being closely perused.


FWIW, I read the retraction email before reading the original.

Meh ...

 

[AnonymousCoward]

If they made these good for 12 months nationally, and good ONLY on a date of a DJ flight, it would add only a tiny number of people each day to each club acorss a year and get them out of the mess.

It would potentially add thousands of people each day to the club (how many people do you think fly on DJ every day? 10?), and just p*ss off their actual FF who have paid lounge access or are existing Gold FF with complimentary access.

So, keep some non-valuable non-frequent flyers happy (who probably wouldn't fly on DJ anyway), or keep the actual FFs happy?

We both got $US600 voucher from UA this week for missing a flight. They do these sort of things without being asked, so DJ can spring for a pass for those that DO ask nicely .. simple .. they stuffed up, not me, and it is cheap PR.

Yeah, but you are 1K on UA. Not Gold on DJ.

 

[ozstamps]

It would potentially add thousands of people each day to the club

Total nonsense, sorry. It is called "breakage".

Same with upgrade Certs on UA .. a large % simply expire each year, and just one cert will upgrade you SYD-USA-Europe.

If they made the DJ vouchers good for a year, at any club, and only in conjunction with a flight .. a tiny blip each day is all any club will see.

The number of folks who will contact them is .001% of those who got the mail.

 

[markis10]

Total nonsense, sorry. It is called "breakage".

Same with upgrade Certs on UA .. a large % simply expire each year, and just one cert will upgrade you SYD-USA-Europe.

If they made the DJ vouchers good for a year, at any club, and only in conjunction with a flight .. a tiny blip each day is all any club will see.

The number of folks who will contact them is .001% of those who got the mail.

As a DJ lounge member I would hate to see them pass out a free pass to their entire frequent flyer base because of this, one of the reasons I fly DJ apart from their better timings on many routes ex BNE is the lounge being uncrowded. Given their frequent flyer base is composed of mostly people in the VFR market (visiting friends and relo's) and we are hitting peak time for them to fly, that blimp just became a lot bigger! Can you imagine the scramble for food and drinks when you are battling with people who think they have the god given right to maximise their one and only visit to the lounge in order to make virgin "pay" for 5 seconds of their time reading an email?

 

[ozstamps]

As a DJ lounge member I would hate to see them pass out a free pass to their entire frequent flyer base because of this

I do not see anyone suggesting their 'entire FF base" be involved.

Do you?

 

[Flashback]

I love it when things like this happens, it just goes to show what people are really like. They'll try to pounce on things and claim what they're not really entitled to.

Think of it in the reverse. If YOU made a mistake, and people were hounding you for it; how would you feel

 

[ozstamps]

Think of it in the reverse. If YOU made a mistake, and people were hounding you for it; how would you feel

Having run my own large business for 30 years .. if I make an error I ensure the client is happy as a result.

Odd as it may sound to you, that is how most successful businesses operate. :!:

Have no idea what you do for a living but I bet it is not running a company.

 

[Flashback]

Having run my own large business for 30 years .. if I make an error I ensure the client is happy as a result.

Odd as it may sound to you, that is how most successful businesses operate. :!:

Have no idea what you do for a living but I bet it is not running a company.

Just goes to show how little you know, then. This is where morals and ethics come in to play. When a business makes a mistake and it is clearly a mistake; this is when the consumer plays a role.

If you go to a shop and are given a $50 note change instead of $5 note would you accept it? I know I wouldn't.

 

[ozstamps]

Obfuscation.

Wrong change has NOTHING to do with DJ screwing up big time.