Take off with Status Credits on selected Qantas Classic Award flights

[cmon0005]

Well my weekend trips have posted with zero points and SCs. Will be interesting to see how long until the points and SCs take.

Not an issue for me since my membership year has just started.

I did a flight a few weeks ago on a Saturday, by the following Thursday my status credits had posted.

 

[whughes3]

I did a flight a few weeks ago on a Saturday, by the following Thursday my status credits had posted.

Similar experience with me...

 

[ALH]

Well my weekend trips have posted with zero points and SCs. Will be interesting to see how long until the points and SCs take.

Not an issue for me since my membership year has just started.

All 3 weekend flights for Mr ALH and myself have posted showing 0 points and SC's. Here we go again!

 

[QF WP]

Fine it a couple of days ALH and it should hit one of their exception reports and hopefully they'll credit manually without intervention.

Am I being too hopeful

 

[bosox76]

Sorry to drag up an old thread. I registered to a similar promotion in April that allowed bookings made between April 18 and 24th to earn SC on travel from April 18th 2015 to April 5th 2016. Have just taken my first flight and no SC have posted. Does anyone else have any experience on how long they usually take to credit or will I have to chase each one manually? Thanks in advance (when I say no SC have posted I mean the flight has posted by with 0 SC).

 

[jamesatfish]

Funny you bring this up.

I received the offer back in April as well, and I booked two separate trips under the offer, both in Business (so Y status credit earn).

For flights I took on 30 April I called in early June to follow up on the credits and was told I hadn't registered for the offer online (which I had, and still had the confirmation email to confirm). The issue was fixed and I was told the flights would credit in a few days. I called again on June 20th and the credits appeared in my account 3 days later.

Second set of flights were taken on 19 July, with my father on the same booking so he could get the SCs as well (as per the terms of the offer).

Again it took several calls to Qantas between mid-August and mid-September to get the credits allocated - each time I was told they'd been re-sent for processing but nothing happened. The rep that helped me on Tuesday this week actually went away, arranged the credits and called me back later that afternoon to confirm.

My father, on the other hand, is still waiting for his credits. I suggested he call QF the same afternoon that my credits came through - he did and the call centre operator advised that because the flights were Classic Awards he would not earn any points or status credits. He mentioned my booking, even had the operator look up my account to see the credits for the exact same flights under the exact same promotion, but she didn't budge.

I've asked him to follow up again tomorrow, armed this time with the copy of the email Terms & Conditions from the original offer.

So whilst this was a very nice offer from Qantas, it seems the IT systems aren't geared up to automatically allocate the SCs and the call centre staff aren't very well trained about the presence of the offer, let alone how to apply the credits when required.

 

[bosox76]

So whilst this was a very nice offer from Qantas, it seems the IT systems aren't geared up to automatically allocate the SCs and the call centre staff aren't very well trained about the presence of the offer, let alone how to apply the credits when required.

This is exactly what i was afraid of. Knew it was probably too good to be true. I still have 6 of these flights!! and I need them to post to retain WP. Don't really want to have to manually chase each one.

 

[ozbeachbabe]

For flights I took on 30 April I called in early June to follow up on the credits and was told I hadn't registered for the offer online (which I had, and still had the confirmation email to confirm).

I had this offer too & did a Classic award for myself & SO who wasn't targeted for the offer however still qualified as I booked us on the same pnr.

I clicked on the link to register & the next day I clicked on it again just to double check & received the response "you have already registered for this promotion."

Points didn't post as I fully expected so when I rang to chase up I was told I'd need to wait the 6 weeks first before anything could be done.

After 6 weeks I rang up in early June to chase up only to be told I hadn't registered for the promo & SO wouldn't qualify as he didn't get the offer.

I told them he didn't need to have been given the offer as per the T&Cs of thd promo which I had saved to Word and could recite back to them.

They said they'd need to check with the QF IT dept to confirm that I'd actually registered for the promo.

IT confirmed I had registered so they then posted the SC immediately to both our accounts. SO was sweating on them for WP requal which was 30 June.

My father, on the other hand, is still waiting for his credits. I suggested he call QF the same afternoon that my credits came through - he did and the call centre operator advised that because the flights were Classic Awards he would not earn any points or status credits.

He mentioned my booking, even had the operator look up my account to see the credits for the exact same flights under the exact same promotion, but she didn't budge.

I would get QF to credit both you and your Dad's SC at the same time to save him the grief.

This is exactly what i was afraid of. Knew it was probably too good to be true. I still have 6 of these flights!! and I need them to post to retain WP. Don't really want to have to manually chase each one.

When is your last flight & when is your requal date? Hope it's at least 6 weeks away from your last flight.

 

[jamesatfish]

I would get QF to credit both you and your Dad's SC at the same time to save him the grief.

Tried that - got the "privacy reasons" response despite having his FF number and PIN, and was told he'd need to chase up the SCs himself.

 

[bosox76]

When is your last flight & when is your requal date? Hope it's at least 6 weeks away from your last flight.

My last one is nov 27th. My requal is Dec 31. These are my last planned flights that earn SC for the year. Hopefully it credits in time before. I know even if it credits post they will back date it buts its just annoying to have to call to chase it up. They should all happen automatically, otherwise don't offer it.

 

[Princess Fiona]

I only booked one of these during the promo. It's a SYD-PER J return and will be flown in Dec.
Thanks for the heads up that I'll need to chase it once flown !!
I think these flights will get me over the 2400SC threshold so will be important to get them credited.

 

[whughes3]

Just for the record, I booked one of these flights which I did some months ago; I received the SC's automatically with no problem (have just checked my history; flew on May 16, received SC's on May 20).