Tale of 2 brekkies [or Qantas "Cafe" Breakfast Sucks!]

[redslert]

True

But up to now, we have no report of J pax actually planning to request an Y meal in lieu of their 'higher standard' offerings.

This is frankly embarrassing for the bean counters as their 'research' had apparently missed the target.

I would definitely ask for Y meal instead of Cafe Breakfast if I was still flying routes they serve these meals.
But I haven't had a chance because I stopped flying QF on these routes and being flying on other airlines.

 

[jojen]

I know! that implies a business class passenger even knows what the service is like in a lower cabin :shock::shock:

Sorry MEL_traveller , I missed your post earlier.

Yes , I do know what the service in y is like. Until I found this forum we did not think that we would ever be able to fly in J !!!!


We now fly in Y+, using points to upgrade or use our points to book RTW in J !!!!!

jojen

 

[JohnK]

If our upgrade from Y+ to J is successful on QF 128 in June I am going to request a Y+ breakfast or even Y instead of the pathetic excuse that we experienced last year.

However on our last flight BKK-SYD the FA showed mrsdrron the Y breakfast and it was more substantial than the J offering and we would have preferred it.

You should have been on my flight on the weekend.

I was in economy on QF6 SIN-SYD and I was starving when breakfast came around. All they could offer was a small cup of orange juice and a Danish. I did not even bother to look. No thanks.

I have asked before and will ask again. What is this obsession with pastry for breakfast?

 

[zainman]

You should have been on my flight on the weekend.

I was in economy on QF6 SIN-SYD and I was starving when breakfast came around. All they could offer was a small cup of orange juice and a Danish. I did not even bother to look. No thanks.

I have asked before and will ask again. What is this obsession with pastry for breakfast?

That sounds less than what you would get on a QF link Dash-8 flight!

 

[ADLhighflyer]

Breakfast received in PE HKG-SYD last week was scrambled eggs,chicken sausage, potatoes and tomatoes + usual OJ, fresh fruit, yoghurt and muffin. Alternative was Fried egg noodles with dumplings. I also believe on offer was a continental breakfast. All up, quite nice after a 9hr flight.

 

[Anna]

I would be happy with only a cup of tea for my J breakfast if I was allowed to sleep until 40 mins before landing. But if they're going to waken me approx 100 mins before landing, they need to feed me properly or I will be double grumpy - lack of sleep + lack of food.

 

[Shelf]

On QF24 this morning my VGML breaky consisted of 2 warmed bread rolls (no butter/condiments).

I was offered a fruit salad with apologies from staff.

 

[Brettmcg]

Power to the people!

Qantas says it will improve the controversial ‘cafe breakfast’ served on international business class flights, based on feedback from travellers.

Qantas pledges to upgrade business class

 

[MEL_Traveller]

Power to the people!



Qantas pledges to upgrade business class

on the one hand people wanted cafe brekky, now they don't. lol.

me thinks the wrong questions might have been asked originally, and the wrong solution out in place.

anyways... what is the big deal? QF is quoted as saying they need to be able to serve this 'close to landing'.

question... does QFi even bother to talk to QFd?

You can serve a full breakfast SYD-MEL in less than an hour. Why doesn't QFi simply copy that? No need for set up. No need for noise. Just serve up a full breakfast on a try.

dozens of other airlines around the world manage it. it's not that hard

 

[Brettmcg]

on the one hand people wanted cafe brekky, now they don't. lol.

me thinks the wrong questions might have been asked originally, and the wrong solution out in place.

anyways... what is the big deal? QF is quoted as saying they need to be able to serve this 'close to landing'.

question... does QFi even bother to talk to QFd?

You can serve a full breakfast SYD-MEL in less than an hour. Why doesn't QFi simply copy that? No need for set up. No need for noise. Just serve up a full breakfast on a try.

dozens of other airlines around the world manage it. it's not that hard

I tend to agree. I always used to think the menu card system worked well, whereby you could order the next morning's breakfast before take off and sleep until around T-90/60. Add it to the Select on Q for those who plan ahead, and offer a card to those who would prefer to choose on the day.

 

[Ewing]

You can serve a full breakfast SYD-MEL in less than an hour. Why doesn't QFi simply copy that? No need for set up. No need for noise. Just serve up a full breakfast on a try.

That's what I don't understand.

Even on the BNE-SYD sector of QF8 (a 744) they can serve a full breakfast to the business cabin and that's a 90 minute flight.

Why can't they manage that on the medium hauls?

 

[Brettmcg]

That's what I don't understand.

Even on the BNE-SYD sector of QF8 (a 744) they can serve a full breakfast to the business cabin and that's a 90 minute flight.

Why can't they manage that on the medium hauls?

I don't think it is that they can't physically manage it. As far as I can tell it comes back to their customer research which apparently showed that pax in premium cabins prefer as much sleep as possible on the short overnight sectors. Potentially that could mean having to serve half the J cabin a meal within T-30 and then tidy up before landing.

Having the cafe style breakfast already prepped on a tray would make this more probable than a full breakfast service.

 

[MEL_Traveller]

I don't think it is that they can't physically manage it. As far as I can tell it comes back to their customer research which apparently showed that pax in premium cabins prefer as much sleep as possible on the short overnight sectors. Potentially that could mean having to serve half the J cabin a meal within T-30 and then tidy up before landing.

Having the cafe style breakfast already prepped on a tray would make this more probable than a full breakfast service.

the excuse for 'more rest' meant that a bowl of fruit is all you get one hour before landing.

there is no reason why a full breakfast can't be served in the same time.

delivering a bowl of fruit, or the same tray with a hot option makes no difference.

we used to get a full hot breakfast CBR-SYD in First class on TAA and Australian Airlines (yes they had jets then ) - flying time of 22 mins or so.

the other option is to speed up the meal the night before. If sleep really is the driver, why do we still wait an hour or more before we get anything after take-off?

Speed that up and we still get the same amount of sleep.

If Qantas wanted to make this work they could. But it appears they don't want to, or they are trying to save money.

 

[Brettmcg]

the excuse for 'more rest' meant that a bowl of fruit is all you get one hour before landing.

there is no reason why a full breakfast can't be served in the same time.

delivering a bowl of fruit, or the same tray with a hot option makes no difference.

we used to get a full hot breakfast CBR-SYD in First class on TAA and Australian Airlines (yes they had jets then ) - flying time of 22 mins or so,

...but no doubt on that sector you were awake from the start to the end of the flight. On the Int overnight sectors you are looking at a minimum of 30 potential pax to serve and it is pretty utopian to think that they are all waking up at exactly T-45.

Also, how many pax had to be served in the F cabin on a CBR-SYD?

 

[Ewing]

I don't think it is that they can't physically manage it. As far as I can tell it comes back to their customer research which apparently showed that pax in premium cabins prefer as much sleep as possible on the short overnight sectors. Potentially that could mean having to serve half the J cabin a meal within T-30 and then tidy up before landing.

Sleep isn't possible when they turn all the lights on 2 hours before landing.

I also prefer as much sleep as possible but that's because I know what breakfast awaits me (and prefer to skip it). If it was a decent breakfast then I'd think otherwise

 

[MEL_Traveller]

...but no doubt on that sector you were awake from the start to the end of the flight. On the Int overnight sectors you are looking at a minimum of 30 potential pax to serve and it is pretty utopian to think that they are all waking up at exactly T-45.

Also, how many pax had to be served in the F cabin on a CBR-SYD?

the issue is if a passenger is still asleep at T-60 then they don't get a breakfast, or can still have the bowl of fruit. But it's their choice. Not forced upon them by the airline.

F class pax CBR-SYD? On a 727 it was not uncommon to have 6,7 or 8 rows, so that would be in the region of 28 to 36 pax. The service was a single tray with hot meal, bread and fruit and tea/coffee service.

It was only later they introduced the fixed 2+2 seating for 737s with two rows of F and then business class behind that.

 

[Brettmcg]

Sleep isn't possible when they turn all the lights on 2 hours before landing.

I also prefer as much sleep as possible but that's because I know what breakfast awaits me (and prefer to skip it). If it was a decent breakfast then I'd think otherwise

I've never taken a QF flight where lights have been switched on in the J cabin at T-120. In Y absolutely, but my experience is that the mood lighting in the J cabin is brightened somewhat around T-60 and then switched back on fully once the crew determine that a majority of pax are awake.

 

[JohnPhelan]

Sleep isn't possible when they turn all the lights on 2 hours before landing.

I also prefer as much sleep as possible but that's because I know what breakfast awaits me (and prefer to skip it). If it was a decent breakfast then I'd think otherwise

I've not seen the lights on in F or J two hours before landing.

And I totally disagree with the ''sleep isn't possible" line - that's what the face mask is for! The far bigger issue is the noise that the clatter of breakfast trays causes ..........

 

[EmilyHoward]

I think, to be fair, that Qantas was trying to resolve an issue when it introduced the Café breakfast, but it just hasn't worked. Thinking on the run and then not following up with a detailed and well thought out study does seem to be a problem in some aspects of what Qantas introduces. Every aspect of the proposed change and it follows that every consequence needs to be evaluated prior to an introduction of a plan like this.

It just seems to be 'rush it out' these days unfortunately.



EH

 

[Ewing]

I've not seen the lights on in F or J two hours before landing.

And I totally disagree with the ''sleep isn't possible" line - that's what the face mask is for! The far bigger issue is the noise that the clatter of breakfast trays causes ..........

I can't speak for F (my first QF F flights are actually in a few months time), but I've experienced it in J and PE. I've never flown Y in anything long enough to sleep in.

I know there's the mask but I can't sleep with it on. I usually just put the blanket over my head and go back to sleep regardless of how silly I may look :mrgreen: