The definitive thread on Qantas IT gripes

[GoldCanyon340]

I'm frankly outstanded, as opposed to being just usually outstanding, to realise I haven't commented on this thread.

Has the EK award issue had a mention upthread? Multiple times in the last few months I've attempted EK award bookings and the process bombs out on the last stage. This creates much stress when thinking you have one, or when the Heavens bless it, two F seats and then you can't book the things. I call Res and they do apologise saying it's a known issue with EK and that it's EK's fault. Then ther';s the wait to see if some other unworthy person has sneaked in under cover of darkness and nabbed them while you're on the phone.

 

[juddles]

Maybe I am feeling negative tonight.......

I just caught up on the last few weeks postings in this thread, and my initial reaction was, as always, why can't QF just read this and use the experience that is in this forum to help guide fixes?? It is full of real, customer-side faults and difficulties.

But then I had a darker thought. Maybe it suits them that things are difficult. Maybe that their website can confound even the most experienced and knowledgeable flyers is actually something that works for them? Food for thought....

 

[dylarr]

The issue I posted about in this thread earlier that had existed for 6 months was fixed in around a week of me posting about it here (Bendigo showing up as "null" in MMB/My Bookings). Probably a coincidence, but maybe this thread is more visible to QF IT than people think.

 

[serfty]

Probably a coincidence, but maybe this thread is more visible to QF IT than people think

In the IT industry it's often referred to as "Live Beta Testing".

Cheaper for the development budget and support hides behind Customer Care.

 

[VPS]

Yeah right Qantas - I'm gonna book this business class fare

 

[get me outta here]

If they could just allow the ticked J or F box to 'stick' up front would not be too hard surely.

 

[Colster]

OMG they are giving me the irrits this week. Am am a lowly platinum and trying to book a nice classic award in J/F using multi city to get around the world. EVERY SINGLE TIME I get an error and have to start from scratch. Am using flexible dates for May next year.

If only they could use cookies or persistent sessions I would have to re enter 5 or 6 different flight combinations each time. I am seriously shidded off right now. At least 15 attempts over two days.

Grrrrrr

 

[sudoer]

If they could just allow the ticked J or F box to 'stick' up front would not be too hard surely.

Incase someone from QF is reading, an "Exclude MU awards" tick box would be appreciated too...

 

[eastwest101]

Here's their idea of seat selection today - a standard existing domestic mainline flight - stock standard Windows 10 Chrome Browser

 

[nutwood]

Hmmmm!

 

[ozflier]

Hmmmm!

View attachment 170812

Same here impossible to make a booking online at Qantas site.
What a way to run an airline!

 

[codash1099]

Same here impossible to make a booking online at Qantas site.
What a way to run an airline!

Same here in Chrome

 

[ozflier]

Same here in Chrome

no mobile phone site bookings either!

 

[sudoer]

Same deal here.. sigh

 

[ozflier]

Same deal here.. sigh

Same deal here.. sigh

I want to book some flights to the US.
Out of interest I took the SMS option that the phone number offered .
I have currently been waiting for some 6 hours receiving
"we are working on responding to you as soon as possible"
This sms comes every hour or so !

 

[codash1099]

Here's another gripe.

I cancelled a PER-MEL-PER flight, but continued to get flight notifications even though the flights disappeared from My Bookings.

Contacted Customer service and they fixed that, but there's been no sign of a credit voucher in the weeks following.(My Bookings is also missing a voucher earned via a transfer of points from Amex.

So another CS contact. They can see both vouchers but nothing they do can get them o show on the web page. That means any bookings I make against either will have to be by phone.

On the other hand, they were pretty quick to refund the points spent on an upgrade of one of the legs, minus, of course, the 5000 point penalty.

 

[kitkatff]

Oh good it's not just me who got the "we can't find that location" issue today, i got paranoid as I rang them about another problem (turns out I hadn't enabled pop ups), then I fix my issue and I can't make any booking ...

 

[mrsterryn]

I receive emails as ' Hi Surname'
(It does put in my true surname )
However why use my surname when you are using only one part of the name ?
If going to to be informal use my first name

 

[Franky]

Hmmmm!

View attachment 170812

Says it all really...

 

[p--and--t]

Says it all really...

So many posts on here from Adelaide people about QF being totally eastern state centric, maybe QF decided to act on it