The definitive thread on Qantas IT gripes

Cut them some slack. They've got no-one to help them. The work experience kid has gone back to school so they're on their own. Give it a couple of weeks. School holidays. Someone will sort it out for them.
 
I'm now getting this error when trying to log into QFF:

Scheduled maintenance
Sorry, you won't be able to login online or via our Contact Centre at the moment. Please try later.
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Who on earth "schedules" maintenance for 9am on a Wednesday morning? :rolleyes:
 
Doubt change was scheduled for 9am, obviously emmergency outage to deal with whatver failed in the overnight deployment.
 
levelnine said:
It does make you wonder if they test changes before they roll them out.
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No it doesn't. They clearly don't test anything properly!
Post automatically merged:

ChrisMars said:
I think they decided at 8:55 to schedule a maintenance for 9:00.
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I think they decided at 9:05 to schedule maintenance at 9:00
 
For past month (since windows decided to upgrade itself to 11), I've had constant weird errors re the header exceeding maximum length when using Qantas site in Chrome and clicking on links. Also can never view lounge passes in Chrome.

However no such issues on Edge.

Chrome would have to be the most popular browser, but seems like work experience kids are only testing using IE/Edge.

And I can still not see the new Point Club view that shows your hotel and wine vouchers - Im resigned to fact that these will never show up.
 
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The outage is also impacting the call centre - unable to authenticate with PIN so those with status currently receiving no priority and a quoted wait time of > 2 hours.

Hilariously, the recorded message advises that they are "working to resolve the issue". That's funny, because there'd be no issues to resolve if it was just scheduled maintenance.
 
Given that QF has reportedly lost about a third of its IT staff, I guess the current shambles now that opening up is happening is not surprising. Very annoying, all the same.
 
I cant see that they have deployed any new functionality (was hoping they may have added the ability to do carbon offset on existing bookings), but i do find it weird that MMB now asks for APIS on domestic itineraries - what if you dont have a passport?
 
Lynda2475 said:
I cant see that they have deployed any new functionality (was hoping they may have added the ability to do carbon offset on existing bookings), but i do find it weird that MMB now asks for APIS on domestic itineraries - what if you dont have a passport?
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That's been in place for a while. I've not bothered filling it in on domestic flights and it's not been an issue.
 
Well here's a new one. A family member tried to book a Classic Flight Reward flying Business out, Economy back. Went to select seats and it was showing Economy seat maps for all flights.
 

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