The definitive thread on Qantas IT gripes

[Guvner]

Like the YHA's 20 years ago.

 

[RooFlyer]

I have lots of choices for threads for this one - but this'll do.

Qantas cancelled my direct HBA-ADL flight for 13 November in J and has finally made it official (up to now, just zeroed out). So I went to the web site to choose my replacement.

I chose this:



Travel agent (its a connection to an international QR journey) comes back and says QF1552 is economy only - no business. Huh? Yep - expert flyer says:



Explanation, anybody? Selling both revenue and points business seats.

 

[nutwood]

I have lots of choices for threads for this one - but this'll do.

Qantas cancelled my direct HBA-ADL flight for 13 November in J and has finally made it official (up to now, just zeroed out). So I went to the web site to choose my replacement.

I chose this:

View attachment 288180

Travel agent (its a connection to an international QR journey) comes back and says QF1552 is economy only - no business. Huh? Yep - expert flyer says:

View attachment 288181

Explanation, anybody? Selling both revenue and points business seats.

Qantas Link use the 717's. Some have business seats and others (re-purposed mine buses) are all economy.

 

[nutwood]

Even more aggravating, I had a delayed flight because our 717 (with no J) was broken. The eventual replacement had business class seats but they remained empty, whilst all the Pax were jammed into the reduced number of economy seats, because "everyone was booked economy".

 

[RooFlyer]

Qantas Link use the 717's. Some have business seats and others (re-purposed mine buses) are all economy.

That's right; this one is all economy according to my TA and expert Flyer. Begs the question as to why Qantas is selling both revenue and points business seats?

 

[nutwood]

Because the 737 from MEL to ADL has business seats? I also find it annoying that they offer half a J journey. The only advantage I've found is that they have to honour your luggage allowance. I brought 94 kg's back from Sydney, spread over three pieces of luggage. 5400 points upgrade gave me a front seat SYD to MEL and the three piece allowance which then carried through to the economy flight to LST.
You probably don't need the allowance going to SA but coming back? Every eight bottles is another 10 kg...

 

[Guvner]

Even more aggravating, I had a delayed flight because our 717 (with no J) was broken. The eventual replacement had business class seats but they remained empty, whilst all the Pax were jammed into the reduced number of economy seats, because "everyone was booked economy".

I flew MEL-LST recently and the all economy 717 was changed to a J version. I was moved to 3D (from 10C) at the gate which was a business seat but with "Economy" on the new BP. The, ahem, "catering" was also economy.

 

[nutwood]

I flew MEL-LST recently and the all economy 717 was changed to a J version. I was moved to 3D (from 10C) at the gate which was a business seat but with "Economy" on the new BP. The, ahem, "catering" was also economy.

Nice. I went the other way. 1A to 4A and the front twelve seats sat empty. I even asked and was refused. Probably noticed I was P1 and didn't want me getting ideas above my station!

 

[RooFlyer]

Because the 737 from MEL to ADL has business seats?

D’oh! That’s probably right. But shouldn’t there be the little ‘I’ with 'your flight ... will be in economy'?

 

[jrfsp]

All intl flights have been shifted by....1 minute....?

 

[FishFood]

All intl flights have been shifted by....1 minute....?

Just got the notification that my OWA had a change and was worried to open it

 

[eminere]

All intl flights have been shifted by....1 minute....?

Probably something to do with the increased MCTs now at SYD and MEL.

 

[Ade]

Down again, are we ?

 

[AustraliaPoochie]

I have lots of choices for threads for this one - but this'll do.

Qantas cancelled my direct HBA-ADL flight for 13 November in J and has finally made it official (up to now, just zeroed out). So I went to the web site to choose my replacement.

I chose this:

View attachment 288180

Travel agent (its a connection to an international QR journey) comes back and says QF1552 is economy only - no business. Huh? Yep - expert flyer says:

View attachment 288181

Explanation, anybody? Selling both revenue and points business seats.

I would say, as we all know, they are crooks.
If that 717 had a J cabin, I would eat my socks, but no J on HBA - MEL, meaning unless you have SG or above, or have QP, you dont have access to the HBA lounge, even if its not that flash.
Also not a lot of time in T1 to get to the lounge and back, esp if that 717 parks on the far right piers, and you have to walk from there, to the lounge, and then down to gate 10/11/12 on the far left down towards the end.
$1283 is quite pricey, though, seeing its only $777 for J MEL - ADL, diff is $506, is that fair to pay for Y HBA - MEL.
Personally, I would split the booking, go with the cheapest HBA - MEL, and then $777 or so, for J MEL - ADL, assuming you have HLO only, OR even if if you have hold baggage, give it about 2 hours to pick up bags and drop off and then back to the lounge for J MEL - ADL.

 

[Daver6]

Down again, are we ?

View attachment 289703

You've misunderstood. Finally QF is being honest with you. You request good service. They've set your expectations with the response. Carry on.

 

[HirafuHeartAttack]

Got flights to Japan via Singapore return in late Dec/Jan. Selected seats at booking with no issues but wanted to see if their was anything better available but can't even see seat maps. Within both the desktop and app version it will momentarily load the the seat map screen but then refresh and push back to the standard manage booking page. Anyone had anything like this before?

 

[HirafuHeartAttack]

Got flights to Japan via Singapore return in late Dec/Jan. Selected seats at booking with no issues but wanted to see if their was anything better available but can't even see seat maps. Within both the desktop and app version it will momentarily load the the seat map screen but then refresh and push back to the standard manage booking page. Anyone had anything like this before?

Random update to this but Qantas' useless website continiues to amaze me. Issue was not confirming 'new flights' after the 1 minute time change trigger for the new MCTs. Used Malaysian website where I had to confirm the change, an option not offered on Qantas. Confirmed the flights, went back to Qantas and can finally edit seats again...

 

[nutwood]

Not exactly an IT failing but why are they obsessed about early check in? I'm booked to fly tomorrow morning. I have luggage so will check in when I get to the airport. At 1 pm today I receive a text telling me it's time to check in. Why? Anything can happen with the rest of the day and I might not fly at all. My fare conditions allow me to change at the last minute. 7 pm I receive another text. "Still not checked in?".
Is this why I end up sitting on a plane whilst they search for Pax who've checked in but can't be found? They checked in on their phone but events prevented them from arriving at the airport?

 

[nutwood]

To follow up previous post, when I went to check in, I was bailed up and asked if I'd checked in on-line. I replied in the negative as I had luggage. I was then asked if I had received the text messages. I replied in the affirmative but I still had luggage. Then told that I didn't have to queue. I replied that their automatic bag machines do not like 30 kg boxes of equipment and queuing is easier.
I was then directed towards the standard check-in queue but a little white card fixed that. As I left I mentioned that actually I just wanted to encourage Qantas to not get rid of any more staff. Transformation was impressive. Dragon to smiles in milliseconds. I nearly got hugged!
Therein lies the Qantas problem. From IT to baggage handlers, they've exploited the good will of their workforce and the well has run dry.

 

[drron]

I will always answer the questions you received with no because I like to deal with a person and stop more redundancies.
I do the same at the bank though now they don't ask the questions because they know why I line up. But if I go to the Inquiry desk I don't have to wait as long for service. I presume they like the sentiments.