The definitive thread on Qantas IT gripes

[Jack_OC]

Has anyone ever had SCs post but their SC balance remain unchanged?

This has just happened to me. I flew on Sunday on DSC booking. The standard amount of SCs posted straight away and my SC balance updated correctly. Then last night the double SCs posted, which is all very normal (I usually find it takes 24-48 hours for them to post) - but my SC balance has still not changed to reflect the double SCs. I don’t recall anything like this ever happening before.

It’s not a trivial matter as it’s 125 SCs and I’m chasing P1.

 

[RSD]

Has anyone ever had SCs post but their SC balance remain unchanged?

This has just happened to me. I flew on Sunday on DSC booking. The standard amount of SCs posted straight away and my SC balance updated correctly. Then last night the double SCs posted, which is all very normal (I usually find it takes 24-48 hours for them to post) - but my SC balance has still not changed to reflect the double SCs. I don’t recall anything like this ever happening before.

It’s not a trivial matter as it’s 125 SCs and I’m chasing P1.

Yes I've had that before - give it 24-48 hours and it should sort itself out.

 

[CMA222]

Had a staff member register for DSC (with my encouragement) as they will travel enough to move them to Silver. No big deal but better than being Nobody. They did the registration on-line three times and three times it said "Congratulations you are registered and will shorty receive a confirmation email" but three times no email arrived. Checked their email in their QF profile - all good. Emailed QF Business portal and asked what is going on and they said call QF FF and ask ! As a bronze the staff member waited on the phone for 50 minutes before being told "your email is invalid" despite it receiving all QF communications. QF eventually supplied a reference as confirmation of registration. QF make it so easy to be a loyal customer - not !!

 

[DejaBrew]

Had a staff member register for DSC (with my encouragement) as they will travel enough to move them to Silver. No big deal but better than being Nobody. They did the registration on-line three times and three times it said "Congratulations you are registered and will shorty receive a confirmation email" but three times no email arrived. Checked their email in their QF profile - all good. Emailed QF Business portal and asked what is going on and they said call QF FF and ask ! As a bronze the staff member waited on the phone for 50 minutes before being told "your email is invalid" despite it receiving all QF communications. QF eventually supplied a reference as confirmation of registration. QF make it so easy to be a loyal customer - not !!

This is one of the reasons I will typically screenshot the confirmation screen when registering for such promos.

 

[CMA222]

This is one of the reasons I will typically screenshot the confirmation screen when registering for such promos.

The staff member did take a photo of the screen as was not sure how to do a screen shot. Even as a Bronze they knew to not trust anything QF says on a screen and retain evidence of the QF system message.

 

[Jack_OC]

Yes I've had that before - give it 24-48 hours and it should sort itself out.

It did indeed sort itself out! Thanks