The definitive thread on Qantas IT gripes

[Jack_OC]

Has anyone ever had SCs post but their SC balance remain unchanged?

This has just happened to me. I flew on Sunday on DSC booking. The standard amount of SCs posted straight away and my SC balance updated correctly. Then last night the double SCs posted, which is all very normal (I usually find it takes 24-48 hours for them to post) - but my SC balance has still not changed to reflect the double SCs. I don’t recall anything like this ever happening before.

It’s not a trivial matter as it’s 125 SCs and I’m chasing P1.

 

[RSD]

Has anyone ever had SCs post but their SC balance remain unchanged?

This has just happened to me. I flew on Sunday on DSC booking. The standard amount of SCs posted straight away and my SC balance updated correctly. Then last night the double SCs posted, which is all very normal (I usually find it takes 24-48 hours for them to post) - but my SC balance has still not changed to reflect the double SCs. I don’t recall anything like this ever happening before.

It’s not a trivial matter as it’s 125 SCs and I’m chasing P1.

Yes I've had that before - give it 24-48 hours and it should sort itself out.

 

[CMA222]

Had a staff member register for DSC (with my encouragement) as they will travel enough to move them to Silver. No big deal but better than being Nobody. They did the registration on-line three times and three times it said "Congratulations you are registered and will shorty receive a confirmation email" but three times no email arrived. Checked their email in their QF profile - all good. Emailed QF Business portal and asked what is going on and they said call QF FF and ask ! As a bronze the staff member waited on the phone for 50 minutes before being told "your email is invalid" despite it receiving all QF communications. QF eventually supplied a reference as confirmation of registration. QF make it so easy to be a loyal customer - not !!

 

[DejaBrew]

Had a staff member register for DSC (with my encouragement) as they will travel enough to move them to Silver. No big deal but better than being Nobody. They did the registration on-line three times and three times it said "Congratulations you are registered and will shorty receive a confirmation email" but three times no email arrived. Checked their email in their QF profile - all good. Emailed QF Business portal and asked what is going on and they said call QF FF and ask ! As a bronze the staff member waited on the phone for 50 minutes before being told "your email is invalid" despite it receiving all QF communications. QF eventually supplied a reference as confirmation of registration. QF make it so easy to be a loyal customer - not !!

This is one of the reasons I will typically screenshot the confirmation screen when registering for such promos.

 

[CMA222]

This is one of the reasons I will typically screenshot the confirmation screen when registering for such promos.

The staff member did take a photo of the screen as was not sure how to do a screen shot. Even as a Bronze they knew to not trust anything QF says on a screen and retain evidence of the QF system message.

 

[Jack_OC]

Yes I've had that before - give it 24-48 hours and it should sort itself out.

It did indeed sort itself out! Thanks

 

[johnjones878]

Does anyone reckon Qantas will ever add this ⇋ switch/alternate airport city arrow on their search pages?

 

[SYD]

Anyone else seeing this message after logging in?

I thought it might be the need to replace middle initial with complete middle name but still see the message. Clicking through shows my mobile number highlighted but it’s correct and I receive SMS as normal.

 

[RSD]

Anyone else seeing this message after logging in?

I thought it might be the need to replace middle initial with complete middle name but still see the message. Clicking through shows my mobile number highlighted but it’s correct and I receive SMS as normal.

View attachment 437659

If that was the only problem I had every time I tried to book something on the QF website I would be backflips down the street! I've been having a horror run with the QF website lately!

 

[flyingfan]

Anyone else seeing this message after logging in?

I managed to get rid of the message somehow (even though I've checked all my details and nothing is missing) for a while, but it just couldn't stay away.

 

[SYD]

I managed to get rid of the message somehow (even though I've checked all my details and nothing is missing) for a while, but it just couldn't stay away.

It’s highlighting my mobile but as above it’s correct. When I uploaded my PP details to update my name, someone called me and while I was chatting I mentioned the mobile and they said it was fine…

I tried to remove the other numbers and those changes don’t stick…

 

[RSD]

It’s highlighting my mobile but as above it’s correct. When I uploaded my PP details to update my name, someone called me and while I was chatting I mentioned the mobile and they said it was fine…

I tried to remove the other numbers and those changes don’t stick…

I think I had this problem once and I deleted the mobile number and then entered it again and hit save and it solved the problem.

My IT Gripe of the hour (well actually I've got two of them this hour - I'm well past having just one per day)

I'm trying to book a hotel in Yantai in China - I usually make sure that I look at the map on the QF hotels website to try to get a hotel in the area where I want to be but am aware that you have to take the maps for China with a grain of salt. Enter Yantai and the dates, it shows the list of hotels available in Yantai - all good - then I click on the map - and I get a map showing the hotels... in the Melbourne CBD - which is such an awesome help - not!

2nd gripe of the hour - I just went to cancel another booking to make sure that I got a $500 booking in for the current QF hotels offer of 5000 points + another 5000 points for WP if you make an eligible booking - but the booking I want to cancel isn't showing in my QF hotels account - but I received the confirmation by email a few hours ago. All the other bookings that I made today are in there - but of course they are all the non-refundable ones.

 

[SYD]

I think I had this problem once and I deleted the mobile number and then entered it again and hit save and it solved the problem.

I’ll try that again. Kind of reluctant to remove it entirely because of 2FA but I should set up the Authenticator app option first.

My IT Gripe of the hour (well actually I've got two of them this hour - I'm well past having just one per day)

I'm trying to book a hotel in Yantai in China - I usually make sure that I look at the map on the QF hotels website to try to get a hotel in the area where I want to be but am aware that you have to take the maps for China with a grain of salt. Enter Yantai and the dates, it shows the list of hotels available in Yantai - all good - then I click on the map - and I get a map showing the hotels... in the Melbourne CBD - which is such an awesome help - not!

Does QF use Google maps? That could throw things to the wind. Having said that, I have a booking in Shanghai that sort of worked ok. I do recall some hotels were in the middle of the river.

2nd gripe of the hour - I just went to cancel another booking to make sure that I got a $500 booking in for the current QF hotels offer of 5000 points + another 5000 points for WP if you make an eligible booking - but the booking I want to cancel isn't showing in my QF hotels account - but I received the confirmation by email a few hours ago. All the other bookings that I made today are in there - but of course they are all the non-refundable ones.

That is odd but you ought to be able to manage it via the email confirmation?

I was actually recently impressed by the ability to change a booking online - needed to adjust the checkin / out dates. Easy peasy. Actually got a refund because it worked out cheaper!

 

[RSD]

Does QF use Google maps? That could throw things to the wind. Having said that, I have a booking in Shanghai that sort of worked ok. I do recall some hotels were in the middle of the river.

That is odd but you ought to be able to manage it via the email confirmation?

I was actually recently impressed by the ability to change a booking online - needed to adjust the checkin / out dates. Easy peasy. Actually got a refund because it worked out cheaper!

I suspect that the QF map has some google info in it - I was a victim of that last year when I booked a hotel in Chengdu that was nowhere near where the QF Hotels website map showed it to be.

I just tried connecting via the Change or Cancel your booking link in the confirmation email - and got -

So it seem that I have a confirmation email for the booking, they have charged my credit card for the booking - but the booking doesn't appear anywhere so as I can access it!

It sounds like the QF website likes you whereas it hates me - and I hate it back!

 

[im.daniel]

Saw Matt's report on being unable to redeem a gift voucher online last week. I know of quite a few people that have had the same issue over the past week. It's coughking annoying having to call QF to redeem them (takes 15-30min), when it can be easily done online in 3 minutes.

I'm hoping it gets fixed soon.

 

[RSD]

Saw Matt's report on being unable to redeem a gift voucher online last week. I know of quite a few people that have had the same issue over the past week. It's coughking annoying having to call QF to redeem them (takes 15-30min), when it can be easily done online in 3 minutes.

I'm hoping it gets fixed soon.

With the Hobart call centre closed it is taking 30 minutes just to get someone to pick up the phone - and that is on the WP premium service!

 

[2APlease]

Qantas use of FQTS as it has screwed me up royally.
Booked Mel/Syd/Yvr under my QFF but subsequently flew Japan Airlines so much that it is now my primary Oneworld status account. So at the airport (since there was no online way to change the asssigned program even indirectly via Finnair) I asked for it to be changed to JL. Sure enough my boarding passes showed my Sapphire status but my points went to my QFF. Booking management now shows both programs so the checkin agent put my JL details into FQTS and left FQTV unchanged.
Bye bye Emerald this year!

 

[SYD]

Qantas use of FQTS as it has screwed me up royally.
Booked Mel/Syd/Yvr under my QFF but subsequently flew Japan Airlines so much that it is now my primary Oneworld status account. So at the airport (since there was no online way to change the asssigned program even indirectly via Finnair) I asked for it to be changed to JL. Sure enough my boarding passes showed my Sapphire status but my points went to my QFF. Booking management now shows both programs so the checkin agent put my JL details into FQTS and left FQTV unchanged.
Bye bye Emerald this year!

Did you originally intend to credit to QFF?

Otherwise, sounds like you were logged into your QFF account when you made the booking?

 

[2APlease]

Apologies, somehow posted when I was previewing.
To clarify, having my flights credited to QFF when I requested JAL led me to find there are two fields in Amadeus that Qantas uses. FQTV is the program that you want credited and FQTS is the program whose status you want on the ticket.
Pretty esoteric, despite the millions of miles I've flown I had no idea there were two fields.
Further, I have used Finnair to change the FF program on Oneworld tickets in the past but suspect that as soon as the issuing airline has a schedule change this function does not work, and yes QF had changed a flight time on this booking.

Did you originally intend to credit to QFF?

Otherwise, sounds like you were logged into your QFF account when you made the booking?

Yes, but subsequently flew ten long haul sectors with JAL and went Sapphire in under 3 months and fell 2% short of getting Emerald ( a pity JAL use calendar year). On this trip I was only 1500 miles short of Sapphire for 2026 and with current booked flights would have gone Emerald in July.

 

[Bundy Bear]

New error code for me, organized a trip through a Travel agent who then didn’t add the QF number with the booking, Qantas website couldn’t add the FF code to the booking.



I had added the booking reference and surname to the website it would hang or give me this message.

Who do you email to get the points and SCs.