The new Flybuys launches Monday (April 23rd)

[PLANT]

Well attempted to ring and clarify if ALL card that are linked need individual activation or ONE card activates all?
ANSWERING MACHINE.....TOO MANY CALLS RING BACK LATER!
POOR FORM!

 

[smit0847]

So you haven't actually read the materials around the rebranding... The 5 special is well explained on the website and was explained after launch.

Sent from my GT-I9100 using AustFreqFly

I read the website but do not understand the logic behind the process of having to pre-select your 5 and then never being allowed the change them. I also note the My5 is only offered for the next 6 months.

Surely when everything is swiped through the checkout you then swipe your fly buys and it/the checkout person asks 'which 5 would you like to discount today?' is a far simpler and more attractive discount offer for customers?

 

[whatmeworry]

Just got the new card. Same barcode, same number. received two cards family in one envelope, have not received other family linked cards.
In the brochure it says only new applicants receive 2 points per dollar for all new applicants for Coles Mastercard? What about existing CC?
To earn points with AGL you must signup with them online and receive your bills online. I hate receiving bills online, So thats a big NO!
Tried to do some dummy bookings with webjet, but every booking timed out! #flybuysfail Flybuys and webjet taking the Fly out of Flybuys!
In all honesty, this flybuys revamp looks like they are robbing Paul to pay Peter.
If the points I earn with Coles Mastercard are not doubled to 2 points per dollar, then this is a scam... sorry scheme I will have to opt out of.

#flybuysfail

 

[oz_mark]

I wonder how many envelopes will go back with 'Return to Sender' :shock:

 

[docjames]

I have no idea what address I have registered with FB so no idea if the new card will actually reach me....

 

[whatmeworry]

Considering how much cash they spent on this promotion, I think a number of people at westfarmers/coles will be getting the sack for this smoke and mirrors promotion. Was reading a Coles estimation, if a regular family spent $7000 at coles they would only save $200 for their my5 choices. You can only earn points with Telstra if u r on a prepaid plan.
According to Coles, Virgin was dropped for search engine webjet. Looks like Qantas was dropped as well. Still trying out the webjet search and website keeps timing out. I have no idea how many points a flight now costs!

For those interested here is the my5 list. http://media.dailytelegraph.com.au/files/my5-Families.xlsx

All Flybuys had to do, was get rid point expiry dates and let the points be convertible to Velocity points 1 for 1.

 

[Mal]

So you haven't actually read the materials around the rebranding... The 5 special is well explained on the website and was explained after launch.

Sent from my GT-I9100 using AustFreqFly

I read the website but do not understand the logic behind the process of having to pre-select your 5 and then never being allowed the change them. I also note the My5 is only offered for the next 6 months.

Surely when everything is swiped through the checkout you then swipe your fly buys and it/the checkout person asks 'which 5 would you like to discount today?' is a far simpler and more attractive discount offer for customers?

What you think would be great and what coles thinks is great are different. I understand their logic...

Sent from my GT-I9100 using AustFreqFly

 

[docjames]

What you think would be great and what coles thinks is great are different. I understand their logic...

Sent from my GT-I9100 using AustFreqFly

IMO, their (correct) logic is "what has the best marketing/sales impact at the least cost".

 

[drron]

Also the ordinary punter is not like us AFFers.They are probably p8ssed off with EDR as they cant get their free flight when they want it-ie school holidays 1 month out.Getting cash back is much more appealing.
And as I have said before EDR is only much better if you are getting targetted promos.I haven't yet seen a reason given in this thread why especially mrsdrron misses out on promos.

 

[oz_mark]

Also the ordinary punter is not like us AFFers.They are probably p8ssed off with EDR as they cant get their free flight when they want it-ie school holidays 1 month out.Getting cash back is much more appealing.

Indeed. There is a reason that EDR introduced the automatic $10 gift card process. For a lot of consumers, that is about all they will ever achieve.

 

[PLANT]

Finally got thru to call centre(AUSTRALIAN)
Informed that all link cards are activated, when one person activates!

 

[zzyss]

While overall I like the fact that the new program is a slight improvement in value from the old one (although far from being the best at the time of launch), what I see happening with the my5 is that they'll use the information to ensure that the products that are most selected will be least frequently discounted. Yeah, I'm a cynic

 

[gibspmuh]

It was certainly interesting when going through the selection for the my5 choices the suggestions that they had based on your past spending. Not that I didn't know it was going on in the background already but seeing it flashed up how they know your top buys by quantity and value is quite an eye opener (at least I had a stark reminder of which items I've spending too much on ).

 

[medhead]

I read the website but do not understand the logic behind the process of having to pre-select your 5 and then never being allowed the change them. I also note the My5 is only offered for the next 6 months.

Surely when everything is swiped through the checkout you then swipe your fly buys and it/the checkout person asks 'which 5 would you like to discount today?' is a far simpler and more attractive discount offer for customers?

It seems pretty easy from the website. Pick 5 product groups, the key word being product groups not items. It then says that you get 10% of the price of up to 5 items from each of your my5. However, the list that was linked seems to list specific items and not product groups. I'm not sure where is a fair line to draw up the product groups - biscuits, arnott's biscuits, arnott's 250g family assorteds? But I would have thought somewhere in the middle - arnott's biscuits then get a 10% discount on 5 packets of such biscuits. But it seems that the list is set at the narrow end - a particular item. So I can understand the confusion.

my5 is an exciting new program from Coles, exclusive to flybuys members. Pick 5 product groups from a huge range online - these now become your my5's. Spend over $50 at Coles and swipe your flybuys card, and you'll save 10 percent off the price of up to 5 items from each of your my5's, every day. Even if they're already on special!

 

[whatmeworry]

Was just in Liquorland and noticed a worker was putting up bonus points tags all over the store (mainly the spirits). Checked the flybuys website and they is no mention of any bonus points offers anywhere. Checked the coles catalogue for this week and no mention of bonus points. At the bottom of the liquorland section it still says 2 points for every 5 dollars spent.

Talk about one arm of coles/westfarmers not knowing the other arm is doing!

Spoken with a few coles group employees and they always lament the poor implementation of these flybuy rollouts.

 

[zzyss]

However, the list that was linked seems to list specific items and not product groups. I'm not sure where is a fair line to draw up the product groups - biscuits, arnott's biscuits, arnott's 250g family assorteds? But I would have thought somewhere in the middle - arnott's biscuits then get a 10% discount on 5 packets of such biscuits. But it seems that the list is set at the narrow end - a particular item. So I can understand the confusion.

I think it means different varieties (e.g. flavours) of one product, so it would apply to all flavours of Arnott's TimTams for instance, as opposed to "Chocolate biscuits". But given that the restriction is on 5 items per transaction or I-forget-how-much for items measured by weight (with $50 minimum spend), I can't imagine why it couldn't have easily been for broad product categories.

 

[medhead]

I think it means different varieties (e.g. flavours) of one product, so it would apply to all flavours of Arnott's TimTams for instance, as opposed to "Chocolate biscuits". But given that the restriction is on 5 items per transaction or I-forget-how-much for items measured by weight (with $50 minimum spend), I can't imagine why it couldn't have easily been for broad product categories.

As I read it, it is upto 25 items per transaction. 5 items per My5. :?:


Sent from the Throne

 

[zzyss]

As I read it, it is upto 25 items per transaction. 5 items per My5. :?:

I think you're right. That being the case, wouldn't it make more sense to have broader product groups? E.g. I've got So Good soy milk AND Liddell's Lactose Free Milk selected, so I can potentially buy 10 items. With a broader category, say, "long life milk" I would only be able to get 5.

 

[Deleted User]

OK, was sent some cards from Flybuys, personally addressed to me (strange since I never had flybuys for over 15 years and was not at this address when I did) so either everyone is being sent these or they are clever at tracking me down based on my name....

Having a quick look at this, the big downside I can see is that this program is still not directly connected to an airline such as Qantas or Virgin, yes I do understand that there is a partnership with webjet, however I can see nowhere how the redemption of points for flights works...?

Giving this a fair chance, and before I proceed to sign up for this again, how can one find out redemption details, I am only really interested in flight redemptions, not sure we will really get "value" out of their Coles my5 offer, seems way to confusing at the moment...

Anyone know of a link for some rough redemption rates...?

 

[rainbowgirl]

The only redemption rate I have seen is 0.5cents per point to give $10 credit for 2000 points.

I don't exactly know how the webjet option works but I have seen the fine print which says you need $50 credit (which is 20000 points) before you can start using the webjet option. I hope this helps. Sorry I can't give you more details.

I have heard that flybuys are sending cards to most people in Australia, regardless of whether they have been part of the scheme previously or not. I don't know how they got the information. Maybe electoral records.