The pointless pathetic penny pinching that pushes away customers thread

[amaroo]

13 oz!!

It's bigger than a pot! (pot = QLD 10oz sip)

 

[jetlagger]

Granted, but I can't seem to find a name for it. It's not as if it's a weird size like they have in SA. I mean where else is 425 mls a pint?!;-)

Nowhere but SA it seems..
Almost every other place I know of - It's considered as a Schooner.

 

[JohnK]

Hmm but I think Accor will pocket the saving, not Qantas.

I forget which lounge now, could be BNE, but from memory when they poured the Heineken into the beer glass it did not fit into the beer glass so they throw the rest of the bottle of Heineken away. I dont think those glasses are 390mLs glasses.

 

[medhead]

Granted, but I can't seem to find a name for it. It's not as if it's a weird size like they have in SA. I mean where else is 425 mls a pint?!;-)

390 is nothing that I'm aware of, at least in SA pint is a name applied to a standard drink volume. There is a trend for the upmarket Sydney bars to serve something known as a schmidi - in between a schooner and a midi. That could be 390, I guess. I should stress that 390 is the volume I think I saw on the glasses in the Adelaide lounge, but there were no markings on the small glasses in syd.

also worth noting that every second beer glass I had was dirty. I now intend to ask for 2 beers at a time to account for this, thereby saving them 70 ml.

 

[medhead]

I forget which lounge now, could be BNE, but from memory when they poured the Heineken into the beer glass it did not fit into the beer glass so they throw the rest of the bottle of Heineken away. I dont think those glasses are 390mLs glasses.

It'd be interesting to survey the glass sizes. Even if I'm wrong about 390, the lowest I'd go would be 360. That should still fit a Heineken in theory, depending on the pour.

 

[dairyfloss]

A proper pint, for me, is the imperial pint at 568ml, or 20oz. The US pint is 473ml, or 16oz, and still bigger than the good old Aussie schooner. It's not often that you find 'my' proper pint in an airport lounge, and so it was definitely a noticeable bonus, and then obvious reduction to the following serving size, as it relates to The Qantas Singapore Lounge.

 

[medhead]

Just on that note while a schooner is called a pint in South Oz (and a midi/pot a schooner), it is possible to order an "imperial pint" and be served such.

 

[jetlagger]

Just in that note while a schooner is called a pint in South Oz (and a midi/pot a schooner), it is possible to order an "imperial pint" and be served such.

Interesting! Just when my thoughts of Australia where mostly of such of generic/homogenous measurement values. :mrgreen:

 

[mannej]

Interesting! Just when my thoughts of Australia where mostly of such of generic/homogenous measurement values. :mrgreen:

Here you go...
Beer in Australia - Wikipedia, the free encyclopedia

 

[Mr_Orange]

I'm not sure that this observation is exactly pushing me away, but in the BNE Int J lounge today, I noticed that the fruit bread (toast) and marmalade has been 'enhanced'. Looks like it came off the bottom shelf the supermarket compared to the pre-Christmas offering.

I guess if QF really are going to save my money, they need to make cuts over the whole business. Shame!

 

[JohnK]

I did some more research on the weekend.

The glasses in the SYD business lounge are a mixture of 425mL and 360mL.

The glasses in the BNE business lounge are 360mL. The 330mL bottle of Super Dry leaves a gap at the top of the glass. The 345mL bottle of Extra Dry had more head and could not fit in glass.

 

[OATEK]

I did some more research on the weekend.

The glasses in the SYD business lounge are a mixture of 425mL and 360mL.

The glasses in the BNE business lounge are 360mL. The 330mL bottle of Super Dry leaves a gap at the top of the glass. The 345mL bottle of Extra Dry had more head and could not fit in glass.

Great to see someone prepared to go the extra yard for the rest of us! Nice work.

 

[love_the_life]

A little like Medhead, in Post 1, except this was not me it was 2 work colleagues. Yes, they were on a RedE fare so no, earlier flights are not usually allowed, but it was the way they were spoken to in the Sydney Business lounge that really got them. Their words "looked down her nose at us" and "gave us the look as if 'why are you in the Business lounge anyway on that fare'". Overall a very poor experience. Because of a combination of events they ended up in the lounge for nearly 5 hours! The cost to change (we rang QBT) was way over the cost of the ticket. Lounge dragon in this case!

 

[JohnK]

I have just received a call from Qantas ~2h 20m from my flight that my flight is delayed by ~1h 5m.

I chose the flight 30 minutes later and still in 4D. She offered the flight 30 minutes earlier if I could make it there in time. I probably should have taken that flight but I think I am guesting someone and unsure what time they are getting to airport.

I think it is a nice gesture to call me. Doesn't happen very often. I hope it is a sign of things to come.

Any bets my new flight is delayed?

 

[JohnK]

Arrived at BNE airport with luggage, golf club and laptop. I headed directly for oversize so I can get big plastic bag for the golf club.

Customer service agent saw me and wanted to help out. Gave her my card and she started to check me in and offered me an earlier flight. Went from 24D on 767 to 6D on 737.

I think staff still have the ability to change flights. It could well be they are fly forwarding today. Who knows? It happens to me regularly.

This sort of customer service, where it is unexpected, is fantastic.

 

[TomVexille]

Arrived at BNE airport with luggage, golf club and laptop. I headed directly for oversize so I can get big plastic bag for the golf club.

Customer service agent saw me and wanted to help out. Gave her my card and she started to check me in and offered me an earlier flight. Went from 24D on 767 to 6D on 737.

I think staff still have the ability to change flights. It could well be they are fly forwarding today. Who knows? It happens to me regularly.

This sort of customer service, where it is unexpected, is fantastic.

Nice to see it still happens

 

[JohnK]

Nice to see it still happens

Has been happening to me quite a lot. Not sure what is triggering it.

 

[SeatBackForward]

Has been happening to me quite a lot. Not sure what is triggering it.

They're averaging out the delays you suffer from.

 

[jason_c]

Earlier this year booked flights from Canberra to Fiji (2 adults, a 2 year old and a 9 month old) through the Qantas website - codeshare flights with Fiji Airways. Paid the $90 credit card booking fee for 3 tickets.
At Sydney airport asked to use a couple of strollers to help us get the kids through security, immigration etc. Was told that as it was "not a Qantas flight" we could not use them. Now I understand that the flight was operated by Fiji Airways, but given that it was booked through Qantas and we were travelling on a QF flight number I would have thought that letting us use a couple of strollers was not a big ask. Apparently not.

 

[mannej]

Earlier this year booked flights from Canberra to Fiji (2 adults, a 2 year old and a 9 month old) through the Qantas website - codeshare flights with Fiji Airways. Paid the $90 credit card booking fee for 3 tickets.
At Sydney airport asked to use a couple of strollers to help us get the kids through security, immigration etc. Was told that as it was "not a Qantas flight" we could not use them. Now I understand that the flight was operated by Fiji Airways, but given that it was booked through Qantas and we were travelling on a QF flight number I would have thought that letting us use a couple of strollers was not a big ask. Apparently not.

Qantas aren't the ground handlers for FJ in SYD, perhaps the reason for the answer you received.