The pointless pathetic penny pinching that pushes away customers thread

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Qantas aren't the ground handlers for FJ in SYD, perhaps the reason for the answer you received.

Indeed. Interestingly though, on the return flight as we walked out of the aerobridge into the terminal a Qantas employee who happened to be walking past told us to take the 2 strollers that had been left there.

I know that they are not obliged to let us use strollers, but I'm pretty sure I'm not the only person to expect that given we were travelling on a QF flight number booked through Qantas that they would allow it.
 
Arrived at BNE airport with luggage, golf club and laptop. I headed directly for oversize so I can get big plastic bag for the golf club.

Customer service agent saw me and wanted to help out. Gave her my card and she started to check me in and offered me an earlier flight. Went from 24D on 767 to 6D on 737.

I think staff still have the ability to change flights. It could well be they are fly forwarding today. Who knows? It happens to me regularly.

This sort of customer service, where it is unexpected, is fantastic.

Has there been any suggestion this does not happen at the whim of Qantas when it suits Qantas?
 
QFd used to give out a full 250ml juice bottle when asked, down the back. Disc Y.
I note on LA801, the cabin crew decant drinks.
Now on QF, they decant as well.
On a 9.30am dep from ADL, all they gave out was a decanted drink from Berri I guess 2l bottle.
No crackers. Nowt else.
On JQ, I had to show crew BP to get $5 muffin and coffee combo.
JQ I expect penny pinching, but QF?
They must be worst off than they reported.
 
QFd used to give out a full 250ml juice bottle when asked, down the back. Disc Y.
I note on LA801, the cabin crew decant drinks.
Now on QF, they decant as well.
On a 9.30am dep from ADL, all they gave out was a decanted drink from Berri I guess 2l bottle.
No crackers. Nowt else.
On JQ, I had to show crew BP to get $5 muffin and coffee combo.
JQ I expect penny pinching, but QF?
They must be worst off than they reported.
I don't have a problem with decants. SQ does this too in Y and I don't see it as anything out of the norm. You can always ask for the whole can if you're having a soft drink.
 
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Re: Rumour:[Denied by RR] Qantas to ban JQ SYD-MEL pax from F lounges & send to J lou

I think decanting is much better for the environment.

as for the fizzy vs fruit juice... IIRC fruit juices are supposed to be some of the worst for teeth (especially citrus ones).
 
What's the difference between fruit juice and soft drink when it comes to dental health?

Not much. They're both pretty acidic and bad for the teeth in large and frequent amounts. Fruit juices will have different sugars and the acidity comes from a different source when compared to soft drinks but at the end of the day they're pretty much just as bad as each other in terms of dental health.
 
I have no idea but is there a huge difference between appleas and apple juice?

while OT now (:)) I read once that fruit juice is 'bad' because you can drink so much of it, whereas you would be full before you could consume the same amount of the whole fruit.

Fruit juice is not always the 'healthier' choice.
 
The problem with fruit juice is you get all of the sugar and none of the fibre.
 
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IMO there is no excuse for outright rudeness or ridiculing your customers or calling them a liar. YMMV

80% of the Lounge and other ground staff should be sacked and replaced with people who are subject to regular performance review and not paid grotesque sums of money under union-strongarmed rates of pay. The other 20% should be given a bonus and used to train the new staff.
 
Grotesque sums of money? Where the hell are you getting that information from?
Union strong armed? Well that's complete bull**** too.
Most staff are lucky to earn $1100-$1200 a fortnight who are part time, which is the majority of ground staff.
 
honey, I know many of them socially. When they aren't flying around in Business or having days off they're sitting around like Lord and Lady Muck being rude to customers. I like to get my information direct from the source. Fortunately for me I realise that it's not what you know, it's who you know. Which is the only reason I get upgrades and am not treated like cough at the airport.
 
Is there someone on here called 'honey'?

honey, I know many of them socially. When they aren't flying around in Business or having days off they're sitting around like Lord and Lady Muck being rude to customers. I like to get my information direct from the source. Fortunately for me I realise that it's not what you know, it's who you know. Which is the only reason I get upgrades and am not treated like cough at the airport.
 
My dentist says I drink or used to drink too much fizzy drinks.
So on flights now, I go for fruit juice/s.

Just as bad, if not worse!
Unless you don't fly often and don't drink juice at any other time on a regular (daily) basis
 
Some lively debate. I can see both sides of the argument.

From a business perspective, as the scale of the company I work for has increased, we've found ourselves needing to employ similar strategies to Qantas. Not in terms of cost-cutting, but in terms of sticking to policies with respect to pricing, discounting & benefits. When there is a clear message to the market and no transparency, expectations can be managed accordingly.

However - our managers are empowered (and importantly *trained*) to understand the 'bigger picture'. Every transaction or interaction should be viewed on a case-by-case basis. Look at the customer history - is this request an exception or does it happen often? How much does the customer spend? How long have they been a customer for? This is all information that Qantas has at their fingertips, yet seemingly chooses not to use.

From the customer experience perspective, like others on here I've probably achieved a 75% rejection / 25% success rate when requesting an earlier flight (it's only ever an hour earlier at most). I'm always on the cheapest fare and I never 'expect' to fly forward but I just take the approach that I've got nothing to lose by trying. What many Qantas staff don't understand is that there are plenty of ways to communicate the rejection. I've experienced everything from the "how dare you even ask" to the "I'm really sorry, I'd love to be able to but I can't help you on this occasion".

Do the staff on the service desk rotate often, or is that generally the role they stay in for a duration of time? If they don't rotate, the lack of consistency in general attitude and ability to handle rejections is pretty bewildering.
 
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