Got a couple of domestic Flex Y bookings that I no longer need. Change of plans, unfortunately.
I thought I’d cancel those and take a refund, but I note that there is a $99 cancellation fee. I had assumed Flex bookings didn’t have a cancellation fee, but I’m in the wrong now.
The other option is to take the $ value of the booking as a flight credit, to be used within 12 months of the original ticket booking date.
QF website says that there may (depending on the date type of the original booking, which is Flex in my case) be a change fee associated when trying to use the flight credit.
1. My understanding is as there is no change fee for a Flex booking, I would not be expected to pay a change fee when I redeem the flight credit. Is my understanding correct?
2. The flight credits need to be redeemed within 12 months from the date of original booking. In my case these bookings were made in March last year AND I don’t think I’ll be able to utilise the flight credits before March this year anyways. So there is an option to request a refund of the flight credit before the credit expiry date (12 months from date of original booking), however, what is not clear is will the cancellation penalty of $99 apply when requesting a refund of a flight credit.
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Anyone come across this please?
