The Qantas Newbie Questions Thread

[MelbFlyer]

You must expect to be ejected from row 4 if some elites book the flight late.

Happened to me and many others.
What do they call it..... Operational move or something, it stinks.

If they do this - I'll be demanding for some QFF points back.

It is a reward seat and I'm Bronze, two of the lowest priority things, lol.

 

[MooTime]

If they do this - I'll be demanding for some QFF points back.

It is a reward seat and I'm Bronze, two of the lowest priority things, lol.

Can't hurt trying, but guess they'll (QF) just say seating will be confirmed at the airport or the like.
QF only have the 1 row of extra legroom apart from exit rows so elites walk over us shmucks.

 

[RichardMEL]

I still have yet to come across anyone who has requested others be moved for them, and when I have made a late booking or had a change, I've been down tge back as it shoukd be. Tbh I woukd be appalled if QF moved pax out of row 4 (or any other seat) for me becauae of my status.

There are probably super self entitled ones who think that is how it shoukd be, but I wouldn't want to meet one tbh.

Nothing remotely "operational requirement" about such a move to my way of thinking.

I would also feel the same about shuffling pax around for, say, a couple to sit together unless there was a pressing need (such as a caregiver for in flight needs, or so that a kid was seated alone separated from a parent/guardian).

Recently in CBR, I was sitting down the back on a 717 in row 21 (by choice, all Y config) and the lounge agent came to me after I had checked in with a BP for 5A(not a remarkable seat on this config bar being much further fwd). I did not look at seat map prior to see if that was free, but I'd have been mortified if someone had been moved. As it was, I preferred my choice so politely declined the offer. I did look on EF and 5AB were free after but were soon taken by others, so hopefully that did not involve anyone moved.

 

[RichardMEL]

so elites walk over us shmucks.

But do they?

Again, I've never known of such an instance. Of course, I can select row 4 from time of booking, but at T-80, if its open it's fair game, and elites should not be usurping those with existing seat assignments.

 

[MooTime]

But do they?

Again, I've never known of such an instance. Of course, I can select row 4 from time of booking, but at T-80, if its open it's fair game, and elites should not be usurping those with existing seat assignments.

I was moved last year along with another LTG and a P1 from row 4 to row 23, 3 of us. The very friendly cabin crew lady apologised and ended up moving the P1 to row 7. Me & LTG buddy chatted away, says it's happened to him before with little explanation. Was a good conversation starter. Was a pleasant flight.

On boarding the big bloke in his newly appointed row 4 seat held his jacket out by his hand till a cabin crew came over to hang it up for him. Oh boy I thought what tosser!

 

[RichardMEL]

I was moved last year along with another LTG and a P1 from row 4 to row 23, 3 of us. The very friendly cabin crew lady apologised and ended up moving the P1 to row 7. Me & LTG buddy chatted away, says it's happened to him before with little explanation. Was a good conversation starter. Was a pleasant flight.

On boarding the big bloke in his newly appointed row 4 seat held his jacket out by his hand till a cabin crew came over to hang it up for him. Oh boy I thought what tosser!

Wow.

Still, I wonder who made the decision and why. That seems truly wrong - not to mention moving status pax out of there.

Also moving 3pax for apparently one? Strange.

I get, at the end of the day, QF can do what they like. I'd hope there were better reasons than "Pax was CL" or "Pax demanded because .."

I certainly would expect or hope that if I was in row 23 but went to an agent, flashed the white and asked to ve moved to 4A, that I'd politely be refused.

 

[MooTime]

Wow.

Still, I wonder who made the decision and why. That seems truly wrong - not to mention moving status pax out of there.

Also moving 3pax for apparently one? Strange.

I get, at the end of the day, QF can do what they like. I'd hope there were better reasons than "Pax was CL" or "Pax demanded because .."

I certainly would expect or hope that if I was in row 23 but went to an agent, flashed the white and asked to ve moved to 4A, that I'd politely be refused.

Must've been 3 of them, not just the 1, I didn't ask etc.

I'd just rather hear the truth, was a CL or J cabin overbooked etc whatever, I can take that, just hate the rubbish false excuse of balance / op of the plane that I was told.

Seat changed as BP scanned upon boarding, so little time to absorb and complain I guess.

Anyway enough of that.

 

[MelbFlyer]

Some very interesting responses.

but at T-80, if its open it's fair game, and elites should not be usurping those with existing seat assignments.

I agree - it should be come first served IMO, regardless of status. Akin to reward seats, if a higher tiered member doesn't take advantage of their earlier access to some reward seats and myself as a lowly Bronze picks it up, then it's fair game.

I'm sure that if I get bumped from Row 4, I'll be posting my experience and calling up for some points compensation.

It's not my issue if a higher tiered member didn't select at T-80, or book / select seats before me.

 

[RichardMEL]

I was moved last year along with another LTG and a P1 from row 4 to row 23, 3 of us. The very friendly cabin crew lady apologised and ended up moving the P1 to row 7. Me & LTG buddy chatted away, says it's happened to him before with little explanation. Was a good conversation starter. Was a pleasant flight.

On boarding the big bloke in his newly appointed row 4 seat held his jacket out by his hand till a cabin crew came over to hang it up for him. Oh boy I thought what tosser!

Also, despite the rather boorish sounding behaviour - was tgere any indication the pax was elite as opposed to some other "need"

 

[Katie]

I'm not a Qantas newbie, but figured this question works here.

I was booked on QF1260 on Monday, along with my Teen. We'd upgraded from cheap Y seats to J on points at 19k each. (I didn't want to have to cook dinner when we got home).

tl;dr - flight was cancelled after we boarded as the flight crew were going to go out of hours if they flew it.
We were put on QF632 or 634, in Y. I completely understand losing the J seat, and I didn't want to wait for the 20:30 flight to BNE, which was showing J5.

Can my points upgrade be refunded under these circumstances?
I assume so, but could find nothing in the T&Cs about this.
If yes, do I need to chase up QF about it?

 

[MooTime]

Also, despite the rather boorish sounding behaviour - was tgere any indication the pax was elite as opposed to some other "need"

I certainly didn't recognise him in any way, neither did the others, just seemed a bit of look at me sorta thing, heres my jacket to be hung, largeish fella. Maybe needed more room who knows.
Must've had couple companions.

I'd of thought someone of serious note would be in the wider front 3 rows.

For the P1 to be moved back with us was what started our conversation between 3 of us & CCrew, he was a bit baffled of the relocation as we all could understand his point.

 

[RichardMEL]

I certainly didn't recognise him in any way, neither did the others, just seemed a bit of look at me sorta thing, heres my jacket to be hung, largeish fella. Maybe needed more room who knows.
Must've had couple companions.

I'd of thought someone of serious note would be in the wider front 3 rows.

For the P1 to be moved back with us was what started our conversation between 3 of us & CCrew, he was a bit baffled of the relocation as we all could understand his point.

Exactly. That's what I'm getting at. Not trying to defend this action mind you. I wasn't therr either of course. Maybe an entitled CL. Maybe a gate agent or supervisor making a call.. or maybe someone who needed the extra space and had a carer for whatever reason.

I could at least have more understanding if there was a personal need (not entitlement)...

To your point though about transparency - I fully agree - which makes me sadly suspect this was some kind of move not based on a disability or something. Crew would potentially say "A passenger with special needs needed to be accommodatimed" but they can't really say "You and the P1 were moved for a CL" and somehow save face.

If it was that, then in my view it stinks.

 

[AustraliaPoochie]

I'm not a Qantas newbie, but figured this question works here.

I was booked on QF1260 on Monday, along with my Teen. We'd upgraded from cheap Y seats to J on points at 19k each. (I didn't want to have to cook dinner when we got home).

tl;dr - flight was cancelled after we boarded as the flight crew were going to go out of hours if they flew it.
We were put on QF632 or 634, in Y. I completely understand losing the J seat, and I didn't want to wait for the 20:30 flight to BNE, which was showing J5.

Can my points upgrade be refunded under these circumstances?
I assume so, but could find nothing in the T&Cs about this.
If yes, do I need to chase up QF about it?

Put in the refund form.
Can always only try.

 

[MooTime]

Put in the refund form.
Can always only try.

Would it not be a certainty if your flight was cancelled as in this case purely QF fault, crew not allowed to go o/t, no weather excuse.

Then your new flight cabin class in economy you have to refund the upgrade points? Pretty tough for QF to say sorry no refund in this scenario.

I understand T&C's can be vague and not entirely fair at times, but seems a no brainer here

 

[RichardMEL]

I'm not a Qantas newbie, but figured this question works here.

I was booked on QF1260 on Monday, along with my Teen. We'd upgraded from cheap Y seats to J on points at 19k each. (I didn't want to have to cook dinner when we got home).

tl;dr - flight was cancelled after we boarded as the flight crew were going to go out of hours if they flew it.
We were put on QF632 or 634, in Y. I completely understand losing the J seat, and I didn't want to wait for the 20:30 flight to BNE, which was showing J5.

Can my points upgrade be refunded under these circumstances?
I assume so, but could find nothing in the T&Cs about this.
If yes, do I need to chase up QF about it?

I would not submit a refund form. I woukd email the frequent_flyer@qantas email address, or call QFF to get the points refunded.

I mean this should have been automatic on a U->X downgrade, but seemingly not.

 

[AustraliaPoochie]

Mootime, this is Qantas we are talking about, here.

 

[elanshin]

Am I tripping or is this new? (Google wallet)

 

[RichardMEL]

Am I tripping or is this new? (Google wallet)

Looks new to me. Just noticed it today too. Was not there in March.

 

[MelbFlyer]

I'm sure that if I get bumped from Row 4, I'll be posting my experience and calling up for some points compensation.

So I managed to again score a seat in Row 4 @ T-80 for my return flight - that means 2 chances for Qantas to "bump me" from my seat due to Operational reasons etc.

Will report back on my experience.

 

[Katie]

I would not submit a refund form. I woukd email the frequent_flyer@qantas email address, or call QFF to get the points refunded.

I mean this should have been automatic on a U->X downgrade, but seemingly not.

I ended up looking online when I was trying to find contact details. There was an online form for submitting a request for compensation for a flight downgrade. So I used that, and explained what I was asking for in the text box. Nicely.