The Qantas Newbie Questions Thread

[LostRedditor]

I have booked a Qantas classic reward flight from CBR to Oslo for trip this July. As a points club member does this mean I dont get any status credits as flights are showing as QR175 and QR989 and aren't "QF" branded?

Off-topic: Are you a fellow Norwegian or just holidaying there? I'm taking my son to meet all of his Norwegian family over Jun-Jul-Aug and very excited to visit the homeland again. Flying SYD-SIN-HEL-OSL

Back on topic: It's interesting to see that there is zero J class availability even 365 days out. I always assumed there were some but I just couldn't see them as I am a lowly Bronze/Sometimes Silver.

 

[Lynda2475]

Looking at “what’s on in Melbourne” I don’t see anything significant that would have caused demand that day. Is there something I’m missing for why Qantas would do that for almost an entire afternoon and evening?

It is the last evening for business flyers before a long weekend and also close to departure.

There will be extra demand to return home on Thursday night for business travellers, because the Fri night flights are likely already all taken for those planning to go away for the Kings Birthday Long weekend (or people taking the Friday off to make it a 4 day weekend).

 

[jumpjam]

Off-topic: Are you a fellow Norwegian or just holidaying there? I'm taking my son to meet all of his Norwegian family over Jun-Jul-Aug and very excited to visit the homeland again. Flying SYD-SIN-HEL-OSL

Back on topic: It's interesting to see that there is zero J class availability even 365 days out. I always assumed there were some but I just couldn't see them as I am a lowly Bronze/Sometimes Silver.

I'm going to visit my daughter who married a Norwegian and moved over there. I got availability for a QR flight back when Qantas customers could get reward seats ~356 days out. Velocity or Avios access are better options now on QR

 

[LostRedditor]

I'm going to visit my daughter who married a Norwegian and moved over there. I got availability for a QR flight back when Qantas customers could get reward seats ~356 days out. Velocity or Avios access are better options now on QR

Hope you have a wonderful there!

Until a few months ago I was collecting qantas points exclusively, however, just as you indicate, velocity is looking more and more enticing thanks to QR and SQ availability. Hoping QFF manages to reach some kind of deal with QR again re. availabilities

 

[hachoo]

Trying to book a reward flight from ADL-PER-SIN (68.4k points) so using the multi-leg booking tool however when I select the flights and lodge the details the following page errors and says I can't book the flights and need to start over. The flights don't overlap and there is plenty of time between the transit of both legs (approx 4 hour transit time in PER) Is this something with the system or am I selecting something incorrectly on the way?

Sorry if this has been covered before.

 

[Captain Halliday]

Trying to book a reward flight from ADL-PER-SIN (68.4k points) so using the multi-leg booking tool however when I select the flights and lodge the details the following page errors and says I can't book the flights and need to start over. The flights don't overlap and there is plenty of time between the transit of both legs (approx 4 hour transit time in PER) Is this something with the system or am I selecting something incorrectly on the way?

Sorry if this has been covered before.

Could be a married sector issue.

Try searching ADL-SIN.

If you don’t get the flight combinations you want with that search then it’s very likely MSC and won’t be available.

 

[hachoo]

Could be a married sector issue.

Try searching ADL-SIN.

If you don’t get the flight combinations you want with that search then it’s very likely MSC and won’t be available.

Most of the offered connections when searching ADL-SIN go through MEL or SYD which don't have QF J on the dates I am trying to select. I also would like to see what the PER J facilities are like hence the detour.

Would it be worth ringing up QF or is the married segments situation unavoidable?

 

[Captain Halliday]

Most of the offered connections when searching ADL-SIN go through MEL or SYD which don't have QF J on the dates I am trying to select. I also would like to see what the PER J facilities are like hence the detour.

Would it be worth ringing up QF or is the married segments situation unavoidable?

If an ADL-SIN search is not showing options via PER it’s almost certain ing MSC. Calling won’t get around that unfortunately.

 

[hachoo]

If an ADL-SIN search is not showing options via PER it’s almost certain ing MSC. Calling won’t get around that unfortunately.

No worries. Thanks for the information. Makes sense considering the points costs individually VS the total points cost of both legs. I'll keep an eye out for an alternative (trying to avoid the BA16 flight with the old club seats).

 

[Aswong]

Hi all, I have an international qantas classic flight reward booked from sydney to santiago, i recently got a notification from Qantas that I have been rescheduled to a flight a day later as my original date had the flight cancelled.

Is it possible to ask and receive a reschedule to a flight the day before the original date to minimise disruption too my plans?

i called qantas and the agent was unwilling to move me to a day before saying that the flight needed an available classic flight reward seat - although when i look up the day after the original date there are non available?

 

[SYD]

Hi all, I have an international qantas classic flight reward booked from sydney to santiago, i recently got a notification from Qantas that I have been rescheduled to a flight a day later as my original date had the flight cancelled.

Is it possible to ask and receive a reschedule to a flight the day before the original date to minimise disruption too my plans?

i called qantas and the agent was unwilling to move me to a day before saying that the flight needed an available classic flight reward seat - although when i look up the day after the original date there are non available?

Is there a QF flight operating the day before? If so, they could/should open a seat. If not, can you travel 2 days before (assuming there’s a QF operated flight then)?

 

[Aswong]

Is there a QF flight operating the day before? If so, they could/should open a seat. If not, can you travel 2 days before (assuming there’s a QF operated flight then)?

yes, there's a QF flight operating the day before with the exact same flight number.

I wasn't sure if there was an explicit policy to only reschedule to flights with available classic rewards before I push this further with Qantas.

 

[bussyboy]

i called qantas and the agent was unwilling to move me to a day before saying that the flight needed an available classic flight reward seat - although when i look up the day after the original date there are non available?

I'd say the agent was not considering this a an involuntary change. Assuming you didn't already accept the flight change online, they should definitely be fixing this. Call again - though someone more helpful is likely to be phoning you at some point too

 

[NM]

yes, there's a QF flight operating the day before with the exact same flight number.

I wasn't sure if there was an explicit policy to only reschedule to flights with available classic rewards before I push this further with Qantas.

Qantas' default process is to always move passengers to the "next available" flight. The computer does that automatically, regardless of availabilty of award seats on the next available or not.

When calling to request being accommodated on a different flight to the one offered, use the words "involuntary change", which should trigger understanding that you are not asking to change your flight, but that Qantas changed it and the option they offered in unacceptable to you.

And if the agent you talk with is unwilling to make the change to an earlier flight, then do what we call HUCA (Hang Up and Call Again), and hope that the next agent understands that your request results from an involuntary change imposed by Qantas. Sometimes you need to HUCA a few times (rinse and repeat as some might say). Try calling at different times of the day to hopefully get through to different agent teams (locations). Unfortunately, without having Qantas Platinum or Platinum-1 status, you are unlikely to get through to the Hobart call centre where the staff are generally very good at understanding these things.

The only reasonable excuse to not move you to the earlier flight is if it is already full (i.e. no seats available for sale).

 

[Flyfrequently]

The only reasonable excuse to not move you to the earlier flight is if it is already full (i.e. no seats available for sale).

Excellent response @NM
From what I have learned here it is also worth OP @Aswong having the flight number, date and departure time ready to assist the agent when calling re " involuntary change".
Good luck with it @Aswong let us know the outcome and welcome to AFF

 

[bussyboy]

So with the enhancement to Green Tier reward crediting, I decided to take the 50 SCs now, instead of trying to double credit next member year, and so that should make me QF Silver for the first time ever.



But all it seems to have done is break the website, and the status activity page now refuses to load data.

Newbie Question: how long does it take for status changes to update on the website and app?

 

[SYD]

So with the enhancement to Green Tier reward crediting, I decided to take the 50 SCs now, instead of trying to double credit next member year, and so that should make me QF Silver for the first time ever.

View attachment 332233

But all it seems to have done is break the website, and the status activity page now refuses to load data.

Newbie Question: how long does it take for status changes to update on the website and app?

Maybe give it 24 hrs (possibly less) to ripple through.

I assume you’ve just fired off the 50 SCs?

 

[bussyboy]

Maybe give it 24 hrs (possibly less) to ripple through.

I assume you’ve just fired off the 50 SCs?

Actually was yesterday - close to 24 hours - I need to feel rewarded! So tragic

 

[AIRwin]

Actually was yesterday - close to 24 hours - I need to feel rewarded! So tragic

Looks like it wasn't a Silver bullet...

 

[cambriamarsh]

Correct. On;ly on QF operated flights with a QF flight number - so CBR-SYD/MEL(wherever you connect to QR) would, but the rest shouldn't.

Classic Rewards don't any points sorry