JohnK
Veteran Member
- Joined
- Mar 22, 2005
- Posts
- 44,106
When I was using QuickCheck it offered me the earlier flight and I did not take up the offer when I noticed that the earlier flight was due to depart at 19:25. At check-in I did not have a choice to stay on my original flight even though I protested. I was told that QF557 was was going to struggle to make curfew so they were moving passengers to QF555.When you were offered to be moved to QF555, was it scheduled to depart at 1925 at this point? If it was couldn't you have then said "if QF557 is not going to make curfew by departing at 1915, what hope has QF555 got?" Was QF557 originally a 738 & now being a 734 overbooked as it has 24 fewer seats in Y.
It may be that when you are bumped to an earlier flight it's still scheduled to depart earlier than your original one but there are a myriad of things that can happen after checkin (some but not all outside the airline's control) that can delay the 'earlier' flight so it ends up departing after your original one.
Weather, no bay available for flight, ATC may put a flight into a holding pattern which affects the inbound a/c operating the 'earlier' flight. If operating crew from one flight are delayed inbound that will impact the departure time of their next flight.
I was ignored a number of times by check-in stafff, lounge staff and service dask staff when I told them that QF555 was scheduled to depart after QF557 and if QF557 was going to struggle to make curfew how would QF555 make it? They must think we are all stupid and do not take note of the monitors for flight information.
When I was walking towards security I took note again that QF555 was scheduled to depart from gate 21 at 19:25 and QF557 was scheduled to depart from gate 16 at 19:15. Sometime in the next hour or so the gates and aircraft for each flight were swapped number yet they still left passengers on QF555 and it was touch and go whether we going to make it or not.
Yes we did make curfew in the end but sitting on the aircraft with time running out is not fun. In my opinion QF handled this situation very poorly. I would love to know the actual loads for QF549, QF551, QF553, QF555 and QF557. I believe that these flights had available seats and I was at the airport with more than enough time to make check-in for these flight with checked luggage.
Why am I still flying QF? Forget JQ (extremely poor schedule SYD-BNE and vv) and DJ does not really suit my flying needs....