Just saw an ad for A Current Affair tonight (Wed 22 Feb) & looks like the story featured 'Pensioner Travel Scam' could be about the travel agent featured in this thread:
http://www.australianfrequentflyer....l-news/ouch-hope-you-had-insurance-36537.html
If it is, I really hope in this instance the victims will be helped by media intervention in that Trvel Scene/American Express come to the party and honour the funds clients paid to this agent as so far all they've done is wash their hands of it saying it's a franchise office ie the old 'all care, no responsibility' line.
The NT Govt also needs to get in line with the rest of Australia & make it law that all Travel Agents in the NT need to be a member of the Travel Compensation Fund so this kind of thing can never happen again.