Think I got food poisoning from Jetstar

[medhead]

Why attack someone when they point out the thousands of other equally likely causes? How positive was your accusation of being a jetstar mole?


Sent from the Throne

 

[Mal]

I find it interesting that the qantas j lounge seems blameless.

Sent from my GT-I9100 using AustFreqFly

 

[Mak404matt]

From GateGourmet's website:

Among its largest customers are, Jetstar International, Qantas, United, Virgin Atlantic, Asiana and Air China.

And again in the same artice

Among its major customers are Virgin Blue, Pacific Blue, Polynesian Blue and Regional Express

So a bit of an old article, but does show that GateGourmet makes plenty of food

 

[N860CR]

Qantas ex-Australia is catered by Q Catering, Jetstar is not (they use GateGourmet as mentioned above).

The likely source is probably more likely to be the J Lounge food. Any food that sits around in the open and is inevitably handled by multiple people has an increased risk of becoming contaminated at some point.

 

[here2go]

Qantas ex-Australia is catered by Q Catering, Jetstar is not (they use GateGourmet as mentioned above).

Depends on the port. Gate Gourmet appear to be the only operator in DRW.

 

[pat25d]

As much as I hate Jetstar, how can a normal person be 90% sure it was their fault??

Lets compare the 2 options (if talking food within 12 hours of being sick):

JETSTAR
- cooked/prepared in catering company facilities
- handled by only a handful of people
- stored/transported in sealed and heated containers
- out of stored container for ~5-10 minutes

QANTAS
- prepared/assembled by either catering company or staff inside lounge
- handled by hundreds of people using the same utensils
- stored in glad wrapped containers until being left out in the open on the buffet
- left in buffet for ~5mins-3 hours


On another note, I'm 90% sure the government is using chemtrails to alter the sex drive of my wife. But seeing as you have no evidence to prove otherwise you will just have to trust me.

 

[markis10]

Depends on the port. Gate Gourmet appear to be the only operator in DRW.

Yes, some of the Q Catering ops have been sold.

 

[anat0l]

<redacted>

I have not said I am 100 percent sure it was Jetstar, but I believe it was. I cannot prove it was, just the same as you cannot prove it wasn't.

<redacted>

This line you've given is incongruent with your statement

I wont be eating on the way back, nor will I every travel with Jetstar to Asia again in Business.

Especially the latter clause, unless it was something more than the food poisoning, as good as confirms that you blame Jetstar for the food poisoning.

Yes, no one can prove the case either way. From an ideal point of view, everyone is innocent until proven guilty, so you can't assume Jetstar did it without good proof. From a more practical point of view, I guess we can't convince you otherwise, so you're entitled to keep your assertive opinion, although if you were thinking of pursuing compensation from Jetstar, some of us might suggest you may have a hard time without a deeper investigation for a start.


As it stands, the list of culprits can only be from whoever prepared you food that you consumed up to about 72 hours before you had the food poisoning incident.


For whatever it is worth, I have had J Lounge food at MEL and also the catering on MEL-SIN (both meals) and have not been sick at all. The food, in fact, didn't look dodgy at all. (That said, the food looked like something I'd be served in Y on plastic ware looking as classy as possible).


Finally, and most importantly in any case, hope you are feeling better.

 

[drron]

There is actually no proof given that the problem is food poisoning.Identical symptoms can be caused by a viral gastroenteritis.A brief primer from the CDC-
CDC - Norovirus: FAQ

So it is possible that neither JQ or the QP are to blame.It could simply be using the tap when washing your hands after an infected person has used it before you.

 

[Mal Ware]

This line you've given is incongruent with your statement



Especially the latter clause, unless it was something more than the food poisoning, as good as confirms that you blame Jetstar for the food poisoning.

Pretty much yes, I am still running (pardon the pun) with the Jetstar food being the culprit. While it did not appear off or tainted at the time of serving, I did look at it and wonder if I was actually in a J class. As I said earlier, it had cheap written all over it and although others have posted some info re catering, I am still of the belief it was prepared overseas.

Yes, no one can prove the case either way. From an ideal point of view, everyone is innocent until proven guilty, so you can't assume Jetstar did it without good proof. From a more practical point of view, I guess we can't convince you otherwise, so you're entitled to keep your assertive opinion, although if you were thinking of pursuing compensation from Jetstar, some of us might suggest you may have a hard time without a deeper investigation for a start.

I am not intending on pursuing any kind of compensation from them, but I did report it to them and if nothing else I hope they look at their procedures and ensure they are all good. That can only help future travelers.

As it stands, the list of culprits can only be from whoever prepared you food that you consumed up to about 72 hours before you had the food poisoning incident.

Well if that is the case and what I caught was food related and not airborn as has been suggested (And I do not rule this out completely) then at the very least the Qantas group is responsible. 24 hours prior to eating in Melburne in the QC all I ate was airline food as I worked night shift then caught a flight to Perth where I ate standing up at the QC then on the flight to Brisbane which was 3 hours late hence no dinner lol. So all my food for just under 48 hours prior to my flight was from Qantas.

For whatever it is worth, I have had J Lounge food at MEL and also the catering on MEL-SIN (both meals) and have not been sick at all. The food, in fact, didn't look dodgy at all. (That said, the food looked like something I'd be served in Y on plastic ware looking as classy as possible).

Yes and that is another one of the reasons I won't bother with J from Jetstar again, it is only really worth if for the SC if you have a Business max ticket which is the main reason I purchased this one.

Finally, and most importantly in any case, hope you are feeling better.

I didn't know posters were allowed to show compassion here, I thought the main purpose was to come in and rip apart a persons point of view related to their own personal experiences, but to answer your question, yes, thank you very much I am. Although still not sending faxes how I should be I am feeling much better and glad that the worst of it is done with.

Take care.

 

[Mal]

I find it hard to believe any longhaul flight leaving Australia on jq is catered in Singapore. (Ex cns drw might be exceptions.)

Unlike scoot which is double catered ex sin.

It is easy to find out. Look at the drinks. Look at the trays. Sin catering is easy on pick.

Sent from my GT-I9100 using AustFreqFly

 

[blu]

What was the sparkling wine on offer?

 

[Mal Ware]

What was the sparkling wine on offer?

They brought round a tray with some wine before take off, I don't really drink so I didn't pay much attention to it.

 

[Mal Ware]

Well done to Jetstar for following up with this. Will post any results should I receive any.


26 September 2012
Case ID CAS-xx_xx_xx-xx_xx_xx_
Mr xx_xx_xx_xx_
Via Email: xx_xx_xx_xx_xx_xx_
WITHOUT PREJUDICE
Dear Mr xx_xx_xx,
Booking: xx_xx_xx_xx
Flight: JQ-7, Melbourne to Singapore
Date: xx September 2012
Thank you for contacting us about your recent experience with Jetstar. I was most
concerned to hear about your illness.
To get to the bottom of what happened we’re going to conduct a thorough investigation.
To assist us with this it would be greatly appreciated if you could complete the following
food safety questionnaire and return it to us as soon as possible.
Questions
Date of occurrence:
Flight No.:
Flight Sector:
Type of meal:
All other food and drink consumed in previous 36/48 hours?
Was there a specific component of the meal that you think may have caused the
illness?
Did the meal taste, smell alright when consumed?
Symptoms of illness - (vomiting, diarrhoea, headache, nausea, fever / chills, cramps,
other)?
What time did each symptom start?
How long each symptom lasted?
Do you know anyone else that became sick?
Did you go to a Doctor?
Jetstar Airways Pty Ltd PO Box 635, Sunshine, Victoria, 3020, Australia
ABN 33 069 720 243
Were stool samples taken to identify cause? If so what was micro-organism found?
Please forward your response to:
Jetstar Customer Care
PO Box 635
SUNSHINE VIC 3020
AUSTRALIA
Or
Fax: 03 8660 2869
Thank you for your help, we take food quality issues very seriously and are keen to find
out what happened. Please understand, it may take a while for the investigation to be
complete but we will contact you as soon as possible with the results
Yours sincerely,
xx_xx_xx_xx_xx_x
Manager Customer Experience

 

[docjames]

That's a good follow up letter asking for appropriate details.

Letbus know if you ever hear any more.

 

[mannej]

That is a much better response from JQ then what I received from the Hilton in PJ.

Thumbs up.

 

[here2go]

Did you see a GP and have samples presented? Gastro is notifiable in most Australian jurisdictions.

 

[Mal Ware]

Did you see a GP and have samples presented? Gastro is notifiable in most Australian jurisdictions.

I saw a GP, no samples though. Still waiting to here back from Jetstar about it.

 

[nickykim]

From today's Brisbane TimesListeria outbreak closes flight meal kitchen

What else is there to say?

Nicky Kim

 

[markis10]

From today's Brisbane TimesListeria outbreak closes flight meal kitchen

What else is there to say?

Nicky Kim

Not much given that kitchen does not presently cater for any Qantas group need.