Tiger Airways: ‘Air Ways’ TV series premieres on Channel 7 on Tuesday, 14 July

[medhead]

Where does one draw the line when it comes to late arrivals at checkin? Five minutes? Ten minutes? Twenty minutes late?

Given the case in point, where the operating aricraft has to fly to syd and back before it is even going to be ready to do the flight you've booked, I'd suggest you could draw the line at 45 minutes before it is actually going to end up operating the booked flight.

2) TigerAirWays not super stupid enough to do another frontpage black publicity Jetstar cough, although their T&C's say disabled need to tell then 5 days ahead and that they may be charged extra, or refused. Disability and discrimination act needs to be read to them..

Or have they been granted an exemption from the disability and discrimination act for safety or whatever valid reason? No point reading the act in that case.

 

[samh004]

Given the case in point, where the operating aricraft has to fly to syd and back before it is even going to be ready to do the flight you've booked, I'd suggest you could draw the line at 45 minutes before it is actually going to end up operating the booked flight.

Genuine question because I don’t think it’s been asked here. If the flight was with Qantas, and there was a delay of the same sort and no other alternatives, and you had a red e-deal, and you arrived 45 minutes before when the flight would now leave, instead of when it was meant to leave… would they check you in with no problems, or would you be in trouble?

 

[MEL_Traveller]

Genuine question because I don’t think it’s been asked here. If the flight was with Qantas, and there was a delay of the same sort and no other alternatives, and you had a red e-deal, and you arrived 45 minutes before when the flight would now leave, instead of when it was meant to leave… would they check you in with no problems, or would you be in trouble?

I just did a quick scan of the qantas check-in page which is silent on whether check-in times relate to scheduled departure times, except at the end of the table they say

Latest check-in without baggage closes 15 minutes before departure.
​

This would seem to indicate 'departure' (when ever that is) - not 'originally scheduled departure'.

 

[anat0l]

Genuine question because I don’t think it’s been asked here. If the flight was with Qantas, and there was a delay of the same sort and no other alternatives, and you had a red e-deal, and you arrived 45 minutes before when the flight would now leave, instead of when it was meant to leave… would they check you in with no problems, or would you be in trouble?

Actually, yes.

Domestic check-in for QF cuts off at T-30 with checked baggage; T-15 without.

I have no anecdotal evidence about what happens to people who miss the check-in deadline with QF but their flight is delayed. I think QF are a bit more lenient in these regards, but it is totally discretionary and I wouldn't trust it for a second (i.e. just follow the damn T&Cs or you better have insurance / a good contingency plan).

EDIT: MEL_Traveller, despite your findings, I wouldn't push my luck, purely because the last thing I want is to be correct on semantics but have to go through hell and back to prove it so.

 

[samh004]

So to be fair, if you know there are storms at the airport, still try to get there on time, be it TT, DJ, JQ or QF, because they’ll all likely work to the scheduled departure time, not the delayed departure time.

 

[oz_mark]

GIven QF send out SMS messages about delayed flights (or at least they used to - haven't seen one for a while), I would have thought they would be ok not turning up to a more appropriate time.

 

[samh004]

Someones going to have to test it to either clear TT, or drive the nail in harder

 

[Blackadder]

Yes, which has been to set boundaries and make sure everybody acts ethically.

The problem is that some companies - not just and some are worse than Tiger - have now used them to set parameters to take advantage of the customer. Given they're not set equally i.e. the customer cannot set or modify them, this is questionable at best. Understandably, people get irate when they see they're being taken advantage of.



So, since you don't get to make them, and since there is often limited competition, what do you do when they're set unfairly? It's reasonable to voice opposition and saying not to use a company is a weak, meritless argument.

Look for alternatives, they may not be your first choice plan but the T&Cs are there in black and white for all who choose to fly TT to see.

 

[markis10]

Genuine question because I don’t think it’s been asked here. If the flight was with Qantas, and there was a delay of the same sort and no other alternatives, and you had a red e-deal, and you arrived 45 minutes before when the flight would now leave, instead of when it was meant to leave… would they check you in with no problems, or would you be in trouble?

I have never had issues with delays and check in as you describe, a number of times QF have let me know and I have readjusted my plans, mind you that was a few years ago, with OLCI its all moot now.

 

[UP4014]

I just did a quick scan of the qantas check-in page which is silent on whether check-in times relate to scheduled departure times, except at the end of the table they say

Latest check-in without baggage closes 15 minutes before departure.
​

This would seem to indicate 'departure' (when ever that is) - not 'originally scheduled departure'.

Don't forget Qantas sometimes SMS you if the plane is going to be late, even red-e-deal passengers, they don't want you hanging around the airport 4 hours early cluttering up the gates.

 

[samh004]

Well, what can I say about tonights episode of Air Ways. Seems the family that were booked on an oversold flight didn’t lose control, didn’t shout or have the police called on them, yet Tiger still looked the worst in the situation. Their inability to budge from their position initially didn’t help their image tonight. They eventually did the right thing, but only after a little bit of arguing.

Also, second time I’ve seen JQ prominently featured, albeit for a flight that wasn’t booked, but still, seems like JQ gets a lot of airtime and DJ none.

Oh and what about that number counter for how many times a staff member had to tell a passenger he was 5 minutes late. It got up to about 11 before she said she’d only repeated herself 6 times. Good to know at least the staff member could count!

 

[medhead]

I respect anyone still watching this rubbish. It is like a train wreck but it's the same train wreck every week. Boring and repeatative

 

[samh004]

I respect anyone still watching this rubbish. It is like a train wreck but it's the same train wreck every week. Boring and repeatative

You respect me for watching it?

I dunno, there’s not a lot else on TV Sunday night for me, so in a shameful way it’s the most entertaining thing.

 

[medhead]

You respect me for watching it?

I dunno, there’s not a lot else on TV Sunday night for me, so in a shameful way it’s the most entertaining thing.

I respect your forebearance and patience.

Luckily I have foxtel - usually out of 80 channels there is one or two things better than airways australia

 

[tuppaware]

Luckily I have foxtel - usually out of 80 channels there is one or two things better than airways australia

How many repeats of Location, Location, Location or Law and Order SVU can you watch ??
Dont forget the relentless 'ShamWOW' ads!

Anyway back on topic. I think the whole thing about overbooking being an industry standard (only on cheap carriers I think!)

 

[zig]

Boring and repeatative

Agreed. It is becoming very repetative, last night's episode had to be 'padded' out with a story line about a group of women crashing their husband's footy trip in Tassie. Ho hum..... very dull. I don't think I will be bothering to watch again.

 

[moa999]

Agree, becoming dull.

Also showing TT modus operandi.
The Sunchine Coast flight

MEL-MCY-MEL was delayed from 9am to 11pm and the return (with two passengers) looks like it didn't take off until 4am or so.

So TT screwed two plane loads of passengers in order to keep the remainder of their schedule on track and use airports who have 24 hr landing rightsd

 

[UP4014]

Agreed. It is becoming very repetative, last night's episode had to be 'padded' out with a story line about a group of women crashing their husband's footy trip in Tassie. Ho hum..... very dull. I don't think I will be bothering to watch again.

Indeed, the show has become like the airline - tedious.

 

[Saab34]

Like it or hate it, the show will be around for a long time yet, was the number one show last night and just about the number one for the week too. The show costs both Seven and Tiger peanuts to produce and has dosn't appear to be affecting Tiger's passenger numbers...Gets the brand out there, allowing them to reduce their Marketing budget even further.

MEL-MCY-MEL was delayed from 9am to 11pm and the return (with two passengers) looks like it didn't take off until 4am or so.

So TT screwed two plane loads of passengers in order to keep the remainder of their schedule on track and use airports who have 24 hr landing rightsd

Tiger sure did stuff up with that flight. Why the hell would you air that on tv! It cost them a couple of Cabin crew who resigned after that flight too

 

[Aussie_flyer]

Anyway back on topic. I think the whole thing about overbooking being an industry standard (only on cheap carriers I think!)

erm, no, it's not just cheap carriers. it's almost all, worldwide.