Tiger Airways: ‘Air Ways’ TV series premieres on Channel 7 on Tuesday, 14 July

[samh004]

Yep recently report in The Oz business ection that the most recent quarter was in profit and it is the second profitable quarter for TT.

Quite a turnaround from last year then.

 

[Dee Thom]

Quite a turnaround from last year then.

I still wouldn't buy any of their shares !!!!!!!

Cheers Dee

 

[medhead]

I still wouldn't buy any of their shares !!!!!!!

Cheers Dee

What shares?

But yes a turn around, or perhaps to spin it, on track for the start up plan. I can't remember the profit exactly but it was no more than $10mil or so.

 

[yo yo ma]

What shares?

True... you can't purchase their shares on the ASX.

"Tiger Airways Holdings Limited is listed on the Singapore Exchange (SGX). Further information can be found on the SGX website."

Tiger Airways

 

[samh004]

Funny stuff seeing that guy asleep in the loo, but didn’t think the incident with the family and kids having 2 cancelled flights reflected well on Tiger at all. They did fix it, but not until after they’d left the airport. Not good!

Did the guy who was banned from Tiger end up being allowed to fly on them after a simple apology. Seems like a ban doesn’t actually mean what you think it would.

Oh and the girl who bought a $50 suitcase and had to pay $180 in excess fees, did her shocked face look staged to anyone else?

 

[tuppaware]

Cancelled flights 2x times ... the family on tonights show - then they got treated to a free flight ??? Sounds like pandering to the camera to me.

 

[tuppaware]

Oh and the girl who bought a $50 suitcase and had to pay $180 in excess fees, did her shocked face look staged to anyone else?

She wasn't camera shy was she?

If i'd made a scene like the guy was banned I would of just paid the cost for a real airline!!

 

[Saab34]

I saw their was two Gold Coast flights canceled. The flights out in the following morning were all full so what they should have done was put people onto MCY flights. Well thats what they did to me once.

 

[MEL_Traveller]

Not exactly related to the show itself but interesting handling of flights during the extreme weather at MEL on Saturday.

I was dropping a friend off for the 1930 departure to SYD, due to total gridlock in the city (and police preventing us getting on to the freeway) we arrived at the terminal at 1851 - 6 mins after the check-in closed.

My friend raced in while I went to park and they shunted him into an express queue as the flight was still checking in! (We rang tiger in the car on the way to the airport and they said they flight was delayed but we would still have to be there 45 mins prior to the original scheduled depature time.)

Anyway - friend got to the front of the queue - which was only for pax without baggage and they then put him on the 1530 departure! Which was still at the terminal.

So he boarded the 1530 at 1920 and took off at 1940. Got into SYD on time.

The 1930 ended up boarding at 2330 odd.

My friend was freaking out about being 6 mins late - I was pretty sure that the right thing for Tiger to do would be to make an allowance because of the weather (took me 2 hours to get to the airport for a normal journey of 25 mins) - and I surprised that they did.

However... bit rough that they still insisted on the phone that we were there 45 mins before the original departure of the 1930... or they said we would lose our money. Those passengers with baggae had to wait over 4 hours before boarding.

They claim the 45 mins is to allow for fuel and paperwork. But the plane hadn't even left MEL to go to SYD to be able to return to MEL to operate the flight!

 

[UP4014]

However... bit rough that they still insisted on the phone that we were there 45 mins before the original departure of the 1930... or they said we would lose our money. Those passengers with baggae had to wait over 4 hours before boarding.

What do you actually expect from Tiger, we all know what they are like which is the same reason most us here don't use them. They simply treat their customers badly if you don't comply with their rules, and in return the customer doesn't expect to pay as much as QF or DJ.

 

[Dave Noble]

What do you actually expect from Tiger, we all know what they are like which is the same reason most us here don't use them. They simply treat their customers badly if you don't comply with their rules, and in return the customer doesn't expect to pay as much as QF or DJ.

I disagree. They do not treat the customers badly. They treat them exactly as they say that they will

Dave

 

[Smackbum]

I disagree. They do not treat the customers badly. They treat them exactly as they say that they will

Dave

Yes they will. To the point of being stupidly pedantic. For no other reasons except that it is in the T&C. Regardless of whether changing circumstances makes a complete mockery of them doing so.

I've heard that some people are like this too and the medical profession labels them as autistic and can provide some help. Who is going to help Tiger?

 

[NYCguy]

Yes they will. To the point of being stupidly pedantic. For no other reasons except that it is in the T&C. Regardless of whether changing circumstances makes a complete mockery of them doing so.

Why bother publishing Ts&Cs at all? Why not just say "turn up whenever you like and we'll see what happens"?

When you book passage with a carrier of Tiger's ilk, you know what you are getting yourself into. It's up to the passenger to ensure that they consider road/traffic conditions and get to the bloody airport on time, and to be civil to the staff when they get there.

Where does one draw the line when it comes to late arrivals at checkin? Five minutes? Ten minutes? Twenty minutes late? As far as I know, Qantas and Virgin have cutoff times for checking in, and if a passenger on a cheap ticket arrives too late to do so, is their fare not forfeited? I've arrived after deadline on a full-fare first class ticket and been denied checkin for the flight I was scheduled on, and I bet I'm not the only one.

Granted, with full-fare F reticketing was no problem and done without charge, and perhaps the carriers mentioned above are a little more lenient with rebooking even discount Y pax, but as I understand it they are quite within their rights to insist that pax on a discounted Y ticket buy a new fare if that's one of the conditions they agreed to when they bought it in the first place.

Tiger makes their Ts&Cs abundantly clear. If you miss your deadline, too bad.

 

[UP4014]

I disagree. They do not treat the customers badly. They treat them exactly as they say that they will

Dave

Yes, they say they will ignore your booking and flying history with them if you don't comply with their rules. That's fine, but it's still bad.

Anyway, as I have no plan of flying with them, I'll sit back and read the comments on this thread as to how ad hoc they are.

Cheers,

Matt

 

[tuppaware]

Its a bit like battered wife syndrome, they don't want the pain but they don't want to pay more.

 

[Blackadder]

Yes they will. To the point of being stupidly pedantic. For no other reasons except that it is in the T&C. Regardless of whether changing circumstances makes a complete mockery of them doing so.

I've heard that some people are like this too and the medical profession labels them as autistic and can provide some help. Who is going to help Tiger?

T&C's are their for a reason, not so TT can choose the pick and choose when ti implement them.
You don't agree with T&C, don't fly with them.

 

[Saab34]

So TT offers a $70 "late fee", whats JQ's policy?

 

[MEL_Traveller]

Most contracts of this nature will have some provision for force majeur. If Tiger can apply this rule when it comes to flight cancellations because of weather etc then so should the passenger.

The traffic conditions in Melbourne the other night were exceptional - a 2 hour trip to the airport normally taking 25 mins...

Thankfully TT did the right thing on Saturday.

 

[ethernet]

1) There is no $70 Next available flight option in Terms and conditions:-
Tiger Airways for any reason.
Makeup for the TV cameras?

2) TigerAirWays not super stupid enough to do another frontpage black publicity Jetstar cough, although their T&C's say disabled need to tell then 5 days ahead and that they may be charged extra, or refused. Disability and discrimination act needs to be read to them..

3) Scheduled departure 45 minute rule. This is to make profit. But when the plane has not taken off is unreasonable, as is not informing pax of delays as soon as they are known. Advising pax of delays should be a duty of care.

4) The fine print says filights may be canceled for any reason, and mention 'commercial' reason, which could be load factor related.
They can manufacture a reason, like crewtime, and no reserves on the strength of NOT making a phone call.

5) I'd like to see how often crew shortages cause this, and compare it against other airlines. The principle is, I am unware where to get good stats by flight number and day.

 

[odysseus]

T&C's are their for a reason, not so TT can choose the pick and choose when ti implement them.

Yes, which has been to set boundaries and make sure everybody acts ethically.

The problem is that some companies - not just and some are worse than Tiger - have now used them to set parameters to take advantage of the customer. Given they're not set equally i.e. the customer cannot set or modify them, this is questionable at best. Understandably, people get irate when they see they're being taken advantage of.

You don't agree with T&C, don't fly with them

So, since you don't get to make them, and since there is often limited competition, what do you do when they're set unfairly? It's reasonable to voice opposition and saying not to use a company is a weak, meritless argument.