Tiger Airways: ‘Air Ways’ TV series premieres on Channel 7 on Tuesday, 14 July

[Dave Noble]

My sister and I were thinking the same thing. I wonder how many times the AFP are called to Tiger in the different airports they operate in, and if the number is significantly higher than any other carriers

Not very often I would say. Looking at a handful events over the period of filming. They only broadcast the extreme stuff ( I think ) since the rest would be v dull tv. just showing people turning up on time, checking in and going on a flight or a passenger turning up late, paying $70 to change and then going away would end up with a v short run series

Act the way some of passengers do with other airlines and would end up with the police called there too

 

[drron]

In last nights Border security the woman fined for quarantine avoidance really didn't look like she had agreed to filming-waving the cameras away at the end.As well they do film in interview rooms-surely that is not a public area.Are all subjects/victims told they can refuse filming as I have seen instances where the film crew do not go into the interviews.

 

[MEL_Traveller]

My sister and I were thinking the same thing. I wonder how many times the AFP are called to Tiger in the different airports they operate in, and if the number is significantly higher than any other carriers

Likewise. Using the AFP as a replacement supervisor when you can't handle passengers.

I really hope Tiger gets charged everytime the AFP gets called out.

 

[docjames]

,snip.

.... calling the AFP again...... This seems to be the only strategy used for dealing with passenger frustration. AFP must love Tiger .....

ISTR there was a press article in one of Australia's prize-winning, literary, prose worthy, (toilet?) papers some months ago saying the AFP were demanding Tiger lift their game with "in-house" security rather than repeatedly calling the AFP, or they would have to start charging an "attendance fee" for each time the AFP had to come on site urgently.

 

[tuapekastar]

.As well they do film in interview rooms-surely that is not a public area.Are all subjects/victims told they can refuse filming as I have seen instances where the film crew do not go into the interviews.

I think maybe they only film in immigration interview rooms, but not AFP interview rooms (they may be the same physical rooms, but I mean when being utilised by each party). That's how I recall it, but may be wrong.

 

[Must...Fly!]

Also, no disrespect, but I find it funny that the duty manager is a 23 year old who has a thing for seeing the boys in blue...

 

[Dee Thom]

The show smells of a NIDA examination for budding actors/ress, especially the main cast of complainers.........

Cheers Dee

 

[markis10]

Also, no disrespect, but I find it funny that the duty manager is a 23 year old who has a thing for seeing the boys in blue...

Part of the show last night saw her briefly trying to explain why she called, I got the impression from the 5 sec grab that fed pol were not impressed, rightly so!

 

[JohnK]

Why dont Tiger put in a ticket system that prints a number for the queue along with time the ticket was issued, agree it sucks to miss your flight check in while still in the queue.

Sounds like a very good idea. No one should be denied boarding because of the inability of an airline to process passengers waiting to check-in....

 

[medhead]

That's fine as a definition for areas covered under the Summary Offences act. It doesn't mean that it's applicable elsewhere. People can be charged in many places where the public are as per what this act is about, but it doesn't make them public places in other contexts.

Anyway, time to move on as the new episode has, and just agree to disagree.

I agree with you that what is considered public will be different depending on context (no disagreement there), the discussion in this thread highlights that situation.

But since we are talking about the legal right to privacy in the context of what is consider a public place, there doesn't seem be any other relevant context besides the legal context. The other thing is that a fundamental principle of the law is consistent, uniform and predictable application of the law. Therefore the legal definition of a public place in one act is going to be indicative of the common law definition.

 

[ethernet]

Sounds like a very good idea. No one should be denied boarding because of the inability of an airline to process passengers waiting to check-in....

So totally agree - I would have thought this SHOULD be the law too.
I would think

I think the downside ticket machine would be passengers being slow to get to the right counter when they have bags/family/children, time lost all adds up, unless you work a little ahead and round robin misses - still all fixable and practical.

But a ticket machine is still good - it would hose down disputes - aka motor registry , but I would add it should take a picture of the person to avoid people making misrepresentations using other persons old tickets.

 

[ethernet]

What $70 TigerAirways Next available flight just missed checkin deal?

Looking at Tigers terms and conditions I see NO such mention of same -
I just missed the flight. Can you put me to the next available flight?

"You will need to book a separate ticket on the next available service again, either via online, our call centre or ticket desk. Please note that all monies associated with the flight you missed will be forfeited as Tiger Airways operates a no-refund policy.
Any passenger not having completed check-in formalities and be in receipt of a boarding card within the given timeline will forfeit their seat and no compensation will be given. You will be expected to purchase a new ticket on the next available service"

So the way I read it, lateness results in a shafting, and $70 for next available flight is closer to fair and reasonable - but its not a condition. Is Tiger's FAQ out of date?

 

[odysseus]

So the way I read it, lateness results in a shafting, and $70 for next available flight is closer to fair and reasonable - but its not a condition. Is Tiger's FAQ out of date?

Perhaps - last season the arrangement was a little different as well.

I'd say it's also commercially better. Making them buy a new fare i.e. start from scratch gives them no incentive to stay with you over going to a competitor at that point (availability issues aside). By doing it that way, they still make extra revenue and at the same time don't tick off the customer quite as much.

 

[Must...Fly!]

Perhaps - last season the arrangement was a little different as well.

I'd say it's also commercially better. Making them buy a new fair i.e. start from scratch gives them no incentive to stay with you over going to a competitor at that point (availability issues aside). By doing it that way, they still make extra revenue and at the same time don't tick off the customer quite as much.

Not to mention being able to say load wise they really have money for 2 seats even though only 1 bum...

 

[ethernet]

Does not answer the question: There is NOTHING I can see in Tigers FAQ or anywhere else I can see using Google about $70 next available flight - each.
After the Sunday 28th Feb 2010 airing - Tiger should act to clear this up.
The numbers of 'late pax' being pineappled are not insignificant - each day.

Note: Next available does not mean tomorrow or next: Hotels and taxis and meals and parking - again - add up - big time. And being 'Standby' (yes the ones they claimed had to go because of the security theater boogieman) - are back on the menu under a revenue enhancement guise.

I say it would make economic sense for Qantas/Jetstar/Virgin gang up and offer standby transfers for Tigers rejects, because if true, it proves Tigers reputation, nay notoriety is showing up - along with 15% ex-Telstra people who have said 'non' to rapacious fixed line charges. Very hard to grow market share when customer base is eroded irreconcilably.

Sure QF can say thats $435 or whatever. But imagine how much more effective it would be to get the passenger to write out - Bart Simpson style "I will never, ever fly Tiger again" - say 30 times, and 'Why' to get the offer, with ex-paid for-Tiger-ticket. The .QF marketing people have no imagination. That is how you make publicity. Then paper up selected posters, and even SELL them. Have a SMS reply service that responds to the ex-Tiger booking number. A dedicated email address AI that takes the emailed ex-booking - and returns an automated quote.

SWOT analysis says the other airlines are missing opportunities to turn up the heat.

 

[Harry G]

A big dollar winner for TT is the $28 passenger being short shifted so to speak.."who can be bothered chasing $ 28".. add up all those $ 28 and that is a significant amount of money and it certainly does appear to be a well used strategy......

First business principal is repeat business...... this load of rubbish TV show has a catch cry......"I will never fly Tiger again"!!
what we all have to recognise is that the type of passenger (an no disrepsect intended in anyway but is a fact) being attracted is someone who used to drive to their holiday destination previously now they can afford to fly and more often than not, they have not flown before........the footy trip with the guy smoking airside??? really, lets get over to the main terminal and see who does that on DJ, QF or JQ.......really!!
This rubbish TV show is modelled on UK show and the EasyJet guy whos motto is......any publicity be it good OR bad is publicity......
Over there they have 50 million in London!!!! and a multitude of carriers......and frankly really have no idea about what customer service is.
In Australia we dont have that many and although we want a cheap fare, we want and expect customer service and sadly they do not deliver....
The other thing is an identity crisis with all these Bosses at the check in counter.........
they work for Aerocare and contracted by Tiger and happen to wear a yellow shirt so people think they do work for Tiger......
I believe the same applies at Virgin but their people are totally customer orientated.........maybe TT management need to get a few hints from DJ management about customer service

For a while they appeared to be a viable option but as time goes on, they will get slaughtered by the 3 main players...... especially JQ with their recent recruitment and additional planes..... JQ launched their new customer charter which is aimed directly at the total lack of service by TT and their
invisible call centre no one can get thru to....

TT........lift the game.......becaue at the moment I would guess they are getting belted

 

[Aussie_flyer]

TT........lift the game.......becaue at the moment I would guess they are getting belted

The majority of passengers travel without too many problems on Tiger. You get what you pay for. Why should they lift their game, they are CHEAP and NASTY and that is what they and that is it. Use it or don't use it, up to you.

 

[Dave Noble]

A big dollar winner for TT is the $28 passenger being short shifted so to speak.."who can be bothered chasing $ 28".. add up all those $ 28 and that is a significant amount of money and it certainly does appear to be a well used strategy......

First business principal is repeat business...... this load of rubbish TV show has a catch cry......"I will never fly Tiger again"!!

From a tiny handful of passengers overall. I expect that if you spend a few days watching any airline you will get a "Im never using this airline again". what about the thousands of passengers that are never highlighted on tv

In Australia we dont have that many and although we want a cheap fare, we want and expect customer service and sadly they do not deliver....

They aim at cheap and they seem to deliver.

 

[odysseus]

Last I heard their profitability targets are looking decent.

 

[medhead]

Last I heard their profitability targets are looking decent.

Yep recently report in The Oz business ection that the most recent quarter was in profit and it is the second profitable quarter for TT.