Ok need some advice/help please...
I've booked a few of these USDM J/F flights over the last couple of years and never had any trouble, always kept them pretty simple routings...
I've got a slightly less simple routing I booked in November for a trip coming up in March that looks(or did) something like this
MEL-BKK TG J
BKK-BRU TG J
BRU-LIS TP J
LIS-FAO TP J<destination>
CDG-BKK TG J<stop>
BKK-MEL TG J
Yes I know this is a stop over and openjaw and should not be allowed but I just asked nicely and the operator didn't blink just booked it and ticketed it (confirmed with Thai and TAP). I also at the time got the email from US with the eticket and info that matched exactly what I booked.
I've been checking it every week or so and today I checked the THAI PNR on thais website and the booking is all messed up. It's showing:
FRI 11:35 MEL SIN SQJ (I never had any SQ bookings in my ticket)
FRI 18:15 SIN BKK TG J
SAT 15:05 MEL BKK TG J (somehow I magically get back to MEL )
SAT 00:30 BKK BRU TJ J (This flight leaves at 12:30AM which is before I leave mel on the above flight)
CDG BKK
BKK MEL (These 2 flights still correct dates/times etc...)
So I login to USAir site to see what it says, and it's different again. It has
FRI 6:15 PM SIN BKK TG J (Same as thais site but shows no connecting flight out of MEL to SIN)
FRI 12:30 AM BKK BRU TG J
SAT 3:05 PM MEL BKK TG J (Somehow I'm now back in Melbourne
)
SUN 11:35 AM BRU LIS TP J
SUN 3:40 PM LIS FAO TP J
CDG BKK
BKK MEL (These 2 flights still correct dates/times).
So as you can see something happened and I guess USAir 'tried' to fix it. I haven't had any notification.... So I need to call them to try and sort this out. I'm a little flexible that if they need me to leave Friday and get to Faro Saturday I can do that, but I have to be there by Sunday as I have an expensive event booked in and paid for starting Monday...
Also my wifes booking which is also USDM on a separate PNR has been messed up slightly. She was following me over the week after and meeting me in Brussels (I'm making my own way back there). Her itin was very simple.
MEL BKK TG J
BKK BRU TG J <Dest>
CDG BKK TG J <Stop>
BKK MEL TG J
Now when I look at thais site I see:
SAT 15:05 MEL BKK TG J
SAT 00:30 BKK BRU TG J (This flight leaves before the MEL BKK one)
SUN 00:30 BKK BRU TG Y (This is the flight she was originally booked on in J)
CDG BKK
BKK MEL (Both these flights ok).
WHen I look at USAirs site for my wife, he booking looks fine, exactly as we booked it. (ie different to Thais website).
So before I call USAir tomorrow, does anyone have any tips for me? Either Thai or USair have potentially stuffed up both of these (separate tickets). My guess is on USAir, no idea why as the flights are all still available (I checked dummy booking on Thai site).... I'm also a little worried about them noticing the open jaw & stopover since travel is only a month or so away I've made other travel arrangements (flights/hotel) to match the original booking.
How much can I expect/have others expericned with USAir trying to fix these things up? I've read a few horror stories before about trying to get USAir and Thai on the phone talking to each other as they both point the finger at each other... any tips much appreciated