VA Points / SC Credits - Anyone notice how slow it has become recently

[Oneworldplus2]

After flying a sector and upon landing, l pretty much submit a online claim...

 

[Oneworldplus2]

After flying a sector and upon landing, l pretty much submit a online claim...

Points + SC's are in from yesterday's flight. Did a points claim a few hours after landing.

 

[andyhui01]

My claim was submitted on the 28th June for SQ flight. How long should I wait before contacting them?

 

[QF WP]

Outbound flight last week credited without issue:

[h=2]LATEST ACTIVITIES MISSING POINTS CLAIMS[/h][FONT=&amp][TABLE="width: 517"][TR="bgcolor: transparent"][TD="class: first, bgcolor: transparent"]Processed Date[/TD][TD="bgcolor: transparent"]Activity Date[/TD][TD="bgcolor: transparent"]Description[/TD][TD="bgcolor: transparent"]Status Credits[/TD][TD="class: last, bgcolor: transparent, colspan: 3, align: center"]Velocity Points[/TD][/TR][TR="class: flights-head, bgcolor: transparent"][TD="class: last, bgcolor: transparent, align: center"]Base[/TD][TD="class: last, bgcolor: transparent, align: center"]Bonus[/TD][TD="class: last, bgcolor: transparent, align: center"]Total[/TD][/TR][TR="class: alt, bgcolor: transparent"][TD="bgcolor: #F7F7F7"]08 Jul 17[/TD][TD="bgcolor: #F7F7F7"]02 Jul 17[/TD][TD="bgcolor: #F7F7F7"]Brisbane-Sydney 0962[/TD][TD="bgcolor: #F7F7F7, align: right"]15[/TD][TD="bgcolor: #F7F7F7, align: right"]1,125[/TD][TD="bgcolor: #F7F7F7, align: right"]844[/TD][TD="class: last, bgcolor: #F7F7F7, align: right"]1,969[/TD][/TR][/TABLE][/FONT]

But nothing for the inbound that was flown on 4 July (so now 7 days and time for a retro claim)

 

[serfty]

Re: Posting of points

In the spirit of KISS, I used the retro email to claim the flights on a single booking including the original e-ticket email and a scan of the BP - this last Saturday.

An auto email reply was received strait away.

Late Tuesday morning a 'manual' email arrived and the proper credit was on account.

Wash, rinse & repeat for the second such booking for which flights had not credited.

Same Tuesday result and my account is now up to date.

 

[BNEFlyer]

My claim was submitted on the 28th June for SQ flight. How long should I wait before contacting them?

I flew with SQ May 20 and May 31, and I'm still waiting. Lodged a claim online mid June but had no action. Called and was told the claim was rejected but shouldn't have been and that the matter was escalated and it'd take 4-6 weeks for the points & SC's to be credited, that was on June 22.

 

[Oneworldplus2]

Flew Monday and Tuesday on VA

Did a points claims as soon as l touched down.

Mondays flight posted on Tuesday
Tuesdays flight posted today (Thursday)

 

[andyhui01]

I flew with SQ May 20 and May 31, and I'm still waiting. Lodged a claim online mid June but had no action. Called and was told the claim was rejected but shouldn't have been and that the matter was escalated and it'd take 4-6 weeks for the points & SC's to be credited, that was on June 22.

This is my response via Email

Im sorry for the delay with processing your claim. Singapore Airlines have advised that theres currently an issue with their accrual files causing delay in crediting points for some Singapore Airlines flight. I'm sorry for the inconvenience this has caused.

Ive escalated the claim for your SQ221 flight and this manual confirmation step occasionally takes longer than we'd like - anywhere from four to six weeks.

 

[QF WP]

Outbound flight last week credited without issue:



But nothing for the inbound that was flown on 4 July (so now 7 days and time for a retro claim)

A little bit of a laggard, but it got there in the end:

[TABLE="width: 517"][TR="bgcolor: transparent"][TD="class: first, bgcolor: transparent"]Processed Date[/TD][TD="bgcolor: transparent"]Activity Date[/TD][TD="bgcolor: transparent"]Description[/TD][TD="bgcolor: transparent"]Status Credits[/TD][TD="class: last, bgcolor: transparent, colspan: 3, align: center"]Velocity Points[/TD][/TR][TR="class: flights-head, bgcolor: transparent"][TD="class: last, bgcolor: transparent, align: center"]Base[/TD][TD="class: last, bgcolor: transparent, align: center"]Bonus[/TD][TD="class: last, bgcolor: transparent, align: center"]Total[/TD][/TR][TR="class: alt, bgcolor: transparent"][TD="bgcolor: #F7F7F7"]13 Jul 17[/TD][TD="bgcolor: #F7F7F7"]04 Jul 17[/TD][TD="bgcolor: #F7F7F7"]Sydney-Brisbane 0981[/TD][TD="bgcolor: #F7F7F7, align: right"]15[/TD][TD="bgcolor: #F7F7F7, align: right"]845[/TD][TD="bgcolor: #F7F7F7, align: right"]634[/TD][TD="class: last, bgcolor: #F7F7F7, align: right"]1,479[/TD][/TR][/TABLE]

 

[jasecao]

i'm noticing it is extremely slow on certain flights, I have had previously half the flights in a booking post, and had to call up

2/7 - Sydney to Melbourne - credited 8/7
3/7 - Melbourne to Sydney - credited 8/7
called up today to get the following credited (done straight away)
4/7 - Sydney to Canberra/ Canberra to Melbourne
5/7 - Melbourne to Sydney
6/7 - Sydney to Brisbane/Brisbane to Christchurch

 

[Zinger]

I flew CDG-AUH-MEL-BNE on an EY ticket arriving last Saturday.
Points and status credits were in my Velocity account on Monday.

 

[Muppet501st]

After flying a sector and upon landing, l pretty much submit a online claim...

Ive resorted to doing this now, and im seeing the SC's post 48hrs later.

 

[Strategic Aviation]

Two sectors last week each credited after 4 days.

 

[MH_fan]

After flying a sector and upon landing, l pretty much submit a online claim...

I'm starting to do this as well and some flights are posting in 24 hours!

 

[gwilli1]

Automatic posting for my late Thurs night flights occurred on Saturday , so definitely an improvement . will be interesting to see when sun afternoon flights post.

 

[pauly7]

Re: Posting of points

Recent domestic flights auto post +8 days after flights. Manual intervention domestic flights +2 days.

 

[blackcat20]

Re: Posting of points

HA flights from the start of June have finally posted......

 

[Bundy Bear]

Re: Posting of points

Put in a claim last Tuesday; as Tuesday seem to be the day that things credited.

The missing SCs showed up over the weekend.

22 Jul 17

09 Jun 17

San Francisco-Newark, New York 0174

[TD="align: right"]80[/TD] [TD="align: right"]3,858[/TD] [TD="align: right"]
[/TD]

Also worth getting a printed boarding pass as it is where it shows the ticket number, the ticket number didn't show up on the itinerary or on the mobile boarding pass only the printed boarding pass.

 

[serfty]

Re: Posting of points

Put in a claim last Tuesday; as Tuesday seem to be the day that things credited.

The missing SCs showed up over the weekend.

22 Jul 17

09 Jun 17

San Francisco-Newark, New York 0174

[TD="align: right"]80[/TD] [TD="align: right"]3,858[/TD] [TD="align: right"]
[/TD]

Also worth getting a printed boarding pass as it is where it shows the ticket number, the ticket number didn't show up on the itinerary or on the mobile boarding pass only the printed boarding pass.

All my DL flights this year flown before Jun 12 required a claim. From that date, each one posted with no intervention - all within 72 hours.

As for ticket number, the e-ticket receipt has a link which (before travel) takes you to the sabre portal where your ticket number will show in all its glory - along with fare basis, +++ breakdown etc.

 

[Muppet501st]

Ive resorted to doing this now, and im seeing the SC's post 48hrs later.

Throw that idea out the window, Flew Sunday, filed the missing claim on Monday, still nothing shown today ( Thursday)