Valentine's Day miles offer

[Nizar]

Has anyone received their bonus miles from the Valentines Day offer ?
I still haven't...

 

[Sparra]

Has anyone received their bonus miles from the Valentines Day offer ?
I still haven't...

Nothing here, sent email enquiry Friday 14th, no answer

 

[zig]

Has anyone received their bonus miles from the Valentines Day offer ?
I still haven't...

Nothing here as yet. Just sent them an email to chase them up.

 

[ketsuzei]

Where did you send the email? To AA or points.com?

 

[kpc]

I need to chase up as well...if someone could post an email or phone. no. they used, it would be appreciated!

 

[zig]

I emailed AA, just got the email address off the website:
[email protected]

 

[legroom]

Has anyone received their bonus miles from the Valentines Day offer ?
I still haven't...

Yes, I have.

Points + Bonuses

About 4-5 days after the purchase

All is good here.

 

[Craigie]

I also received my points and bonus within 3 days. 1 x 40k+12k

 

[ketsuzei]

I emailed AA, just got the email address off the website:
[email protected]

Thanks for this. I received a response within 16 minutes and have had the bonus miles credited. Now *that's* good customer service!

 

[PeteJ]

I need to chase up as well...if someone could post an email or phone. no. they used, it would be appreciated!

I used a USA VoIP account to call the AAdvantage Customer Service USA 800 number (800-882-8880). Just be prepared to work your way through five layers of their interactive voice response system.

 

[PeteJ]

I called AAdvantage Customer Service back earlier today. They're apparently still working on a fix. The extremely helpful person I spoke to credited the outstanding bonus points to my account instantly. Thank you AAdvantage.

Yes, I purchased miles on 4th February and they were in my account within 24 hours. I'm still waiting for the bonus miles to post.

AAdvantage Customer Service told me earlier this week that they are aware of a problem that has stopped bonus miles posting for purchases made 2nd-5th February.

Their IT "special team" are working on it and expect to fix the problem within "three or four days, not two or three weeks".

 

[zig]

Thanks for this. I received a response within 16 minutes and have had the bonus miles credited. Now *that's* good customer service!

Great outcome for you ketsuzei, you have certainly had a quick response. I'm still waiting for a reply to my email, I just received an automatic email reply acknowledging my query.

 

[zig]

Great outcome for you ketsuzei, you have certainly had a quick response. I'm still waiting for a reply to my email, I just received an automatic email reply acknowledging my query.

AA replied overnight and points have been credit to my account.

 

[kpc]

AA replied overnight and points have been credit to my account.

Ditto here as well

 

[dfcatch]

My 12k + 12k is in my account

 

[Sparra]

My 12k + 12k is in my account

Still nothing, sent another email, phone call next I suppose....

 

[Sparra]

All points posted

 

[QF WP]

Nice to see that AA have given the CSC staff the autonomy to fix on the spot (little better than QF).

Anyone still waiting?

 

[serfty]

Where are you getting these numbers from?

MEL-LHR is 60,000 in J and 80,000 in F (each way)

The killer is the extra taxes when leaving LHR.

$$$ Cost of the current booking we have was +$293.26 to LHR and $778.99 from LHR in J.

What program was this redemption with? (It's a little unclear.)

 

[Kangol]

Bump... good thing I was looking at my account because my 12+12 bonii haven't posted!
I totally forgot and didn't follow it up..
Off to ring them now....

Edit: whoops, AAdvantage customer service is closed atm.