You visited the ShopAndEarn Store recently and went looking for Velocity Points. We’ve looked into things for you and here’s what we’ve been able to uncover.
*What we found*
We can’t allocate Points to your Account due to one of the following reasons:-
§ you weren’t logged in to the ShopAndEarn Store when the purchase was made
§ the ‘Shop Now’ link wasn’t clicked immediately before you made the purchase
§ you didn’t complete the purchase
§ your cookie settings didn’t allow the retailer to be recognised for the transaction
§ the retailer doesn’t have a record of the transaction
§ the transaction wasn’t made online
§ the purchase was cancelled or deemed invalid.
*Here to help you*
It’s a shame we haven’t been able to allocate Points to your Account in this instance. If there’s anything else we can help with, take a look at the ‘How it works’ section of ShopAndEarn (
Velocity - ShopAndEarn - How It Works) or give us a call on the number below.