It's been 3 weeks that I have 2 cases waiting for a courier from Cellarmasters. I got my refund straight away but still no sign of the courier. I called them once to told them 'Hey guys, thanks for the refund but no ones picked up the wine yet' (Dolan Langhorne Creek Shiraz btw...) but they don't seem in hurry to get it back...
As for VM, I returned a case once (Golden Lion Shiraz: Yak...) and within a week the courier came and I got a credit on my account.
Happy to advise that VM have now processed a refund regardless of the courier pick up. I have mentioned the wine in question in a previous post.