Well mini2 that's been my experience too to be honest, a bit inconsistent and lackadaisical. I'm still waiting for the Little Berries to be picked up having called VM again on Monday to to put a rocket up the courier's a$#e, in this case it's Nexday's affiliated company Tasfreight but still....
Nexday are pretty hopeless with deliveries too...I am waiting on a case from them, they tired to deliver it on Monday to the Parcel Point, but said that nobody was there to drop it off...keep in mind it was 2pm and delivering to a large chain Chemist...reading between the lines, there was nowhere to park and the driver couldn't be bothered.
That bloody case of wine is still sitting out the front...my carefactor is now approaching 0%, I've told them I'm concerned that the wine has been (or will be) affected by temperature fluctuations but told me meh it'll be right.