Virgin 737-8 Max Business Class - No Divider

[Harrison_133]

So after all this time they admit, not even got a design yet. So much for its all in train to be delivered - NOT.

To be fair, the offshore customer care team which that email is from are probably not privy to the design details and timeline.

 

[twinaisle]

Well done in asking. Now they just need to be following SOP!!

What do you know about the SOP? it does allow crew to allow others (Y) to use the toilet though.

Damned if you do, damned if you don't.

 

[MEL_Traveller]

What do you know about the SOP? it does allow crew to allow others (Y) to use the toilet though.

Damned if you do, damned if you don't.

Well… the SOP came straight from the airline.

Yes, I’d expect there to be flexibility. Those with special needs or infirm should be able to use the closest WC. Other pax should know the drill… go before or after the carts have been in the aisle, or select a seat at the rear beside the WCs?

It seems to be an issue of pax entitlement. When there’s a barrier, i’ve seen zero main cabin pax come forward. Without the barrier, they sometimes come forward despite the announcement their WC is located at the rear.

 

[ols]

So after all this time they admit, not even got a design yet. So much for its all in train to be delivered - NOT.

There's just so many dividers to choose from.
Decisions. Decisions.

 

[twinaisle]

Well… the SOP came straight from the airline.

Yes, I’d expect there to be flexibility. Those with special needs or infirm should be able to use the closest WC. Other pax should know the drill… go before or after the carts have been in the aisle, or select a seat at the rear beside the WCs?

It seems to be an issue of pax entitlement. When there’s a barrier, i’ve seen zero main cabin pax come forward. Without the barrier, they sometimes come forward despite the announcement their WC is located at the rear.

Funny thing is, it's not correct
It's definitely entitlement though.

"I'm sitting in economy X"
"It's so far back"
"Economy X should get to use it"

 

[PERLHR]

What do you know about the SOP? it does allow crew to allow others (Y) to use the toilet though.

Damned if you do, damned if you don't.

That's the problem isn't it? Mis information and joined up SOP lacking...you are actually admitting it. That's a shame. The blurb posted states quite clearly!! so expect CC to be asked why they are not adhering.

 

[jakeseven7]

To busy devaluing the FF programme!

Well they certainly nailed that project

 

[RooFlyer]

I held off having a look at this thread because it booked as though it was going to be one on more trivial things on AFF.

No so!

One of the odder things I read here is that it’s the people that are flying economy who are complaining just as much as those who might fly business!

Just an observation. Physical dividers, curtains etc. don’t stop economy passengers to using the forward toilets. Not Virgin domestic not Qantas domestic not international.

 

[simmomelb]

Just an observation. Physical dividers, curtains etc. don’t stop economy passengers to using the forward toilets. Not Virgin domestic not Qantas domestic not international.

CC will tell you the experience is quite the opposite, I think you'll find.

It's far more effective than not having a barrier.

@twinaisle ?

 

[RooFlyer]

CC will tell you the experience is quite the opposite, I think you'll find.

It's far more effective than not having a barrier.

@twinaisle ?

Personal experience over 30+ years tells me it is the case. And yes, having a divider will be more effective but I wasn’t arguing effectiveness. I was saying dividers etc. don’t stop economy passengers coming forward.

 

[simmomelb]

Personal experience over 30+ years tells me it is the case. And yes, having a divider will be more effective but I wasn’t arguing effectiveness. I was saying dividers etc. don’t stop economy passengers coming forward.

Ah yes, you'll always have the odd pax that will try/succeed but can't do much about that
I think the issue is that not having a barrier of some sort inadvertently invites passengers to use the front WC.

 

[PERLHR]

Personal experience over 30+ years tells me it is the case. And yes, having a divider will be more effective but I wasn’t arguing effectiveness. I was saying dividers etc. don’t stop economy passengers coming forward.

It's the same as "don't touch"...followed by "how did I get hurt or burned" or "don't cross...water under bridge" to find car is stuck or floating (rather common in UK). However it probably stops the masses using or even if it stops one that's good. It needs to be better monitored on board.

 

[twinaisle]

That's the problem isn't it? Mis information and joined up SOP lacking...you are actually admitting it. That's a shame. The blurb posted states quite clearly!! so expect CC to be asked why they are not adhering.

The information provided is wrong hence why. Some don't allow, we then get abused. You work 4 flights a day and get abused 4 times a day over the toilet quick wears you out.

Post automatically merged: Nov 21, 2024

CC will tell you the experience is quite the opposite, I think you'll find.

It's far more effective than not having a barrier.

@twinaisle ?

Having a barrier is definitely effective. The barrier does what it's designed to do.

Remove it and it's a different ball game as everyone has seen. People don't listen to p.a, people are entitled, it's an open cabin so they'll come up.

There's only so many times you can be in the galley. People will take advantage when there CM leaves to go check up on the crew or what not. People see, people do.

 

[rj90]

@twinaisle what is management saying when you guys ask about the divider?

 

[twinaisle]

@twinaisle what is management saying when you guys ask about the divider?

"2025"

 

[rj90]

"2025"

Hopefully a solution comes soon. You guys do a great job. Policing the bathrooms isn't something that you should have to dedicate a significant amount of your day to.

 

[twinaisle]

Hopefully a solution comes soon. You guys do a great job. Policing the bathrooms isn't something that you should have to dedicate a significant amount of your day to.

Thank you. You should see the abuse some "guests" give to the crew over it

 

[BRIS_VA_HAWK]

Onboard VH-IWX and we have old layout, but no divider between rows 2 and 3. Makes for a LOT of legroom in row 3 today

 

[Fonyani]

I don’t fly many business sectors each year (2-3) but fly a lot of sectors in rows 3-4 (80+) and I pretty much never use the toilet, so it is actually a downgrade of the experience in row 3/4 as well with people trying to use the front lav as well. Virgin have completely missed the mark here, and the frustrations of crew is noticeable in trying to police it. I have never once from memory ever had crew over the PA say that all pax can use front lav though. So that is odd to me.

The most I fly on virgin business class is Brisbane toMelbourne no way would I spend 5hours or more flying to perth on a 737 800, to me the lack of a divider , and the allowance of economy to use the front toilets that I have paid dearly to have easy access to , is tantermount to virgin disrespecting its business passengers and raising two fingers to them