Virgin Australia Business Class - Meals, Menus & Service

Snack service = a choice of two options, (e.g. finger sandwiches (X3) or a veg quiche.) Either are served with a warm bakery item, and there is a sweet (e.g. serendipity ice cream or lemon curd.) And the full bar is available.
I'm not sure what anyone elses idea of a "snack" is but this seems fairly substantial to what I received on Mon with QF in J. Certainly equivalent to my prosciutto salad, bread roll and cookie with coffee, no options, it was the salad or nothing! A nice salad though.

I know that many of the CS's at VA do give from the Y menu, but this is apparently a no no and they can get into trouble for doing it, except where you are a catering not assured guest or to accomodate dietary requirements.
 
Snack service = a choice of two options, (e.g. finger sandwiches (X3) or a veg quiche.) Either are served with a warm bakery item, and there is a sweet (e.g. serendipity ice cream or lemon curd.) And the full bar is available.

I know that many of the CS's at VA do give from the Y menu, but this is apparently a no no and they can get into trouble for doing it, except where you are a catering not assured guest or to accomodate dietary requirements.

So it sounds like they have added the sandwhich or quiche with the bakery item now, that's a good step

Okay so you are saying that J passengers can't get anything from the Y menu now ? Sounds like an enhancement to me
 
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I know that many of the CS's at VA do give from the Y menu, but this is apparently a no no and they can get into trouble for doing it, except where you are a catering not assured guest or to accomodate dietary requirements.
This contradicts prior advice here.

That was as offering it being a no no, but the CSM should not deny such when requested by a Business passenger.

http://www.australianfrequentflyer....business-class-catering-38257.html#post589259

http://www.australianfrequentflyer....ess-class-trip-report-36249-4.html#post562277
 
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Agree with Serfty, on my BNE/MEL flight 10 days ago, one of the other J pax didn't want breakfast - only a coffee and museli bar. CS gave it to him. Don't believe it is from the J menu...
 
I'm not sure what anyone elses idea of a "snack" is but this seems fairly substantial to what I received on Mon with QF in J.

My beef with the snack service is the fact that there is a snack service :) I don't notice any price discount for travelling at 'snack' times and its not up to the airline to determine how hungry I might be. Full service, to me, is full service, I really don't know what they are trying to achieve by offering 'snacks' on a full cost J fare.
 
My beef with the snack service is the fact that there is a snack service :) I don't notice any price discount for travelling at 'snack' times and its not up to the airline to determine how hungry I might be. Full service, to me, is full service, I really don't know what they are trying to achieve by offering 'snacks' on a full cost J fare.

QF offer a snack service as well and it's about the same as the new/improved snack service on DJ

The best bit about DJ was that you could request something extra from Y if you wanted it

QF - Not much else you can get besides the snack or another bread roll.

But where the difference really is, is the QF J lounge has far far far better food options than the DJ lounge
 
Snack service = a choice of two options, (e.g. finger sandwiches (X3) or a veg quiche.) Either are served with a warm bakery item, and there is a sweet (e.g. serendipity ice cream or lemon curd.) And the full bar is available.
I'm not sure what anyone elses idea of a "snack" is but this seems fairly substantial to what I received on Mon with QF in J. Certainly equivalent to my prosciutto salad, bread roll and cookie with coffee, no options, it was the salad or nothing! A nice salad though.

I know that many of the CS's at VA do give from the Y menu, but this is apparently a no no and they can get into trouble for doing it, except where you are a catering not assured guest or to accomodate dietary requirements.

I've had multiple flights where there is no offer for choice during snack services.
 
I've had multiple flights where there is no offer for choice during snack services.

I would check up what the CS and flight crew are eating then. There is a choice loaded, unless of course the guests served before you have all taken one choice and you get what is left, which I have experienced once!
 
I know that many of the CS's at VA do give from the Y menu, but this is apparently a no no and they can get into trouble for doing it, except where you are a catering not assured guest or to accomodate dietary requirements.

That seams a bit silly.
I normally request mixed nuts after my meals in J and if I were denied this I would be fairly disappointed and annoyed.


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I agree with other comments that there is no discount for J fares that only provide a snack so there should be the option of a substantial snack/grazing type of plate that you can choose along with a full service meal at all times, when travelling in J however it seems at least there is more an offer at snack time now instead of the $2.50 Baker's Delight scroll!.

On Sunday we flew SYD-OOL in J and we got the option of the Shepherd's pie and Tofu Salad for lunch. I though I would try the Tofu Salad, after a post of it here, it was good except for the Tofu which was not good so it sort of defeated the purpose of calling it a Tofu salad. My wife ordered the Shepherds Pie and we got another Shepherds Pie for our 2.5yr old son, just in case he was still hungry after recently having morning tea, which he wasn't so I scored that luckily and I shared the salad with my wife. I really rated this Shepherd's Pie and think it was the best Virgin J class meal on a short haul east coast route I have had, we both commented that and were impressed and happy. The flavour was excellent and I think this should be added as an option that is always on the menu...a fail safe. The meal also came with a nice warm bread roll and a very nice, rich, little chocolate tart (white chocolate on top of milk chocolate in a pastry tart), I stole that description form someone else's post!. Besides not being possible, I don't expect restaurant quality meals on these flights but meals like the Shepherd Pie are extremely satisfactory and excellent.

The return BNE-SYD in J on Monday night was a bit of a let down. I got the pasta with the chorizo and capsicum/peppers or whatever you want to call them and to be honest I think it is pathetic dish that has a cough and flavourless cream sauce of some sort. I didn't really hear the attendant when she offered the choice's, (my fault for not asking again, however the other choice was vegetarian), I thought it was some sort of other pasta but when it came it was the rubbish one I have had a few times before. My wife agreed and I think our 2.5yr old son did as well as he snobbed his nose at it and ate the bread roll, just plain by itself. My son is not a fussy eater either, unless the food is tasteless and loves pasta. (Those comments about the toddler are true by the way) The meal also came with the pathetic attempt of a salad, a bowl of leaves, couldn't some cherry tomatoes at least be added???

Service on SYD-OOL was good and attentive, constantly offered more and anything we would like, whilst this can be annoying it is great on Virgin as you do usually have to ask or wonder why the attendant is hiding behind the curtains or disappeared down the back of the plane, as in the case of the BNE-SYD.

Service on the BNE-SYD flight was mixed, the attendant raced off down the back once meals were served and one refill was offered. Another attendant at one stage came down the front and we thought we would press the call button to get him to refill the wine however he ignored it and the original attendant came back to service the call after a few minutes, quite strange really. I even saw the First Officer bring out his own tray in the time the attendant went up the back to continue her chat with the other attendant, that she was having a great old chat with when we took off and up until we were in the air, that we all got to hear every detail about.

I also think more choice than just one red and one white wine should be offered. Chardonnay and Merlot as the only option on both flight's, I am a fan of both but I know many people who are not big fans of Chardonnay (crazy I think, but that is another story) for instance .

The other thing about J that I have seen mentioned before and also think should be added is a footrest, how these seats do not have them I don't know, maybe the seat budget didn't extend another $50 to add this option.


Below photo courtesy of Pythonisman, I had exactly the same meal OOL-SYD 02.12.12 which was very good and should be added to the menu full time I think.

img1516z.jpg


Below photo courtesy of RickyT84, I had the exact same meal on SYD-BNE 03.12.12, and have had it before, I think it is cough, please stop serving it.

11049d1352974758-virgin-australia-business-class-catering-dj444-syd-adl-dinner.jpg



My beef with the snack service is the fact that there is a snack service :) I don't notice any price discount for travelling at 'snack' times and its not up to the airline to determine how hungry I might be. Full service, to me, is full service, I really don't know what they are trying to achieve by offering 'snacks' on a full cost J fare.
 
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I would never suggest it makes sense. Though it is another parallel with QF where there is no option either.
So whilst I would like to have the choice of selecting a Y product, I see that I can not expect it if I get it then
it is a plus.
Interesting to note that there is an expectation by some that there should be no snack service, which I agree with,
though I would expect that from both VA and QF in J class.
I find the snacks quite substantial on board, and in VA's case the usually lower J price is nice too.
 
So whilst I would like to have the choice of selecting a Y product, I see that I can not expect it if I get it then it is a plus.

You tried to tell us before the Virgin have said NO to J passengers being allowed to select Y products from the cart and now you are going around in circles...
 
You tried to tell us before the Virgin have said NO to J passengers being allowed to select Y products from the cart and now you are going around in circles...

No, my previous post at 0946 today said:

"I know that many of the CS's at VA do give from the Y menu, but this is apparently a no no and they can get into trouble for doing it, except where you are a catering not assured guest or to accomodate dietary requirements. "

I didn't say they have said no. I have followed on to say that "whilst I would like the choice I don't expect it."
 
I even saw the First Officer bring out his own tray in the time the attendant went up the back to continue her chat with the other attendant, that she was having a great old chat with when we took off and up until we were in the air, that we all got to hear every detail about.

Mmm, yes. Some FA's should take care and note this. I've also been up the front and been privy to the private goings on of some of the FA's via conversations that they are having. Its one thing to eaves drop, but we're a trapped audience and if the conversation is loud and raucous enough you really can't do much. "Colourful" is one way to describe some of the stories that have wafted down the isle of 738 flights I've been on.
 
The return BNE-SYD in J on Monday night was a bit of a let down. I got the pasta with the chorizo and capsicum/peppers or whatever you want to call them and to be honest I think it is pathetic dish that has a cough and flavourless cream sauce of some sort.

I agree with the above: I had this a while back and it was HIDEOUS!
 
The return BNE-SYD in J on Monday night was a bit of a let down. I got the pasta with the chorizo and capsicum/peppers or whatever you want to call them and to be honest I think it is pathetic dish that has a cough and flavourless cream sauce of some sort.

I agree with the above: I had this a while back and it was HIDEOUS!

Probably a good example of why there should be a couple of decent choices available, peoples tastes can vary quite a bit. I remember only one case of getting the choritzo pasta thing and I actually quite liked it.
 
With all respect, had you maybe had a few drinks and anything would have tasted good? don't take too much notice of that comment but have you had the Shepherd's pie? 100 times better than the Chorizo Pasta.
Probably a good example of why there should be a couple of decent choices available, peoples tastes can vary quite a bit. I remember only one case of getting the choritzo pasta thing and I actually quite liked it.
 
With all respect, had you maybe had a few drinks and anything would have tasted good? don't take too much notice of that comment but have you had the Shepherd's pie? 100 times better than the Chorizo Pasta.

It will also depend on variance on the day too - whether it's in the prep of the meal (which should be fairly consistent) or the prep by the crew (heating time, etc).

I can imagine a bunch of ways the shepherd's pie could be ruined, in the same way that a chorizo pasta might not be too bad.

So far I've been pretty happy with my choices though - but the east coast stuff still pales in comparison to transcon on the A330. Those meals were still pretty wow!
 
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It will also depend on variance on the day too - whether it's in the prep of the meal (which should be fairly consistent) or the prep by the crew (heating time, etc).

I can imagine a bunch of ways the shepherd's pie could be ruined, in the same way that a chorizo pasta might not be too bad.

So far I've been pretty happy with my choices though - but the east coast stuff still pales in comparison to transcon on the A330. Those meals were still pretty wow!

Slightly off topic but my favourite is the Moroccan Lamb. Im glad it is now served on other routes and not just on the trans con. I had the chorizo pasta bake on my most recent flight and i didn't mind it (and that was before the drinks haha). Not the best meal but i was happy with it. Overall i'm happy with the meals on DJ compared to QF and i think it has a lot to do with them being more 'fresh'. Does QF still freeze there J meals for months prior to service?
 
With all respect, had you maybe had a few drinks and anything would have tasted good? don't take too much notice of that comment but have you had the Shepherd's pie? 100 times better than the Chorizo Pasta.

haha, fair guess, but no. I rarely drink much on flights as I find it dehydrates me. Maybe a sparkly to start and thats about it.

I've had the shepherds pie many times now and despite some negative comments by others a while ago I've found it to be pretty tasty - though I'm no fan of mushy peas and I push them to one side.

It shouldn't make a difference, but perhaps it does ... most of my flights are transcon on the A330's .... my J experience on DJ as a result is usually very good and I'm struggling as I sit here to think of a recent bad meal experience.
 

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