- Joined
- Oct 19, 2013
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- 410
- Qantas
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Actually, I always found VA to be extremely customer friendly - every flight - every time.Which particular customer touch points have you noticed?
Could not say the same for QF - sometimes very good, often average, and sometimes downright surly.
But isn’t it so easy to forget that JB had said 2 years previously that it was time for him to move on, but the Board requested he stay whilst they eventually settled on a replacement?This seems to be literally the opposite of what was covered in the 7:30 report..
Her view was that they (the board) wasn't happy with where JB was going with VA and made the decision to change - which in effect meant they replaced him.
However she pointed out that doing this took time (presumably for both VA and JB to come to grips with an exit strategy).
My read would be that this simply didn't happen quick enough for PS to have enough time to adjust strategy where it might have had a more material effect on VA's financial well being. Paying down $5B in debt was never going to happen quickly - especially for an airline that made only one statutory profit in the last.. 10 years ?
In any case, even with a plan and making some headway, in the timeframe available he might have added weeks or maybe a few months before administration/receivership/liquidation.. i.e not enough to have saved the airline.
Even if VA had been debt free, they would still have a business... with no business.
So I guess I'm taking away that there are two sides to this story from the board POV ?