We are currently assessing your activity...

[TonyHancock]

I do travel and have never had an issue. Thanks for your concern.

What do Etihad, Virgin Atlantic and Singapore say? Do they see the expired card as valid? I'm happy to have my fears put at rest if you have experience with this issue.

 

[Gremlin]

What do Etihad, Virgin Atlantic and Singapore say? Do they see the expired card as valid? I'm happy to have my fears put at rest if you have experience with this issue.

I have a real concern with this. I'm off next week and have a series of flights with SQ. Very annoyed if I'm denied Lounge Access because my card is past the review date.

 

[medhead]

I think a lot of discussion is ignoring the fact that it takes at least 2 days for flights to credit. Yes people are saying that a grace people is needed in case flights come in that should count to status level. Sure someone who has well exceed the level doesn't need those late flights. But there is another implication of late flights. If they bump you up immediately then flights from last year may count towards this year. I think it's perfectly reasonable for DJ to ensure flights count toward the correct year. Their IT system apparently isn't set up like the QF system to deal with that situation.

I know it seems odd but I don't see myself as a "frequent flyer" like you guys who really are doing the grind week in week out. My travel patterns tend to be long haul J or F(ASA) every few weeks...hence the SC totals. (It is slowly going to change to Y and Y+ I fear, presumably followed by air freight, unless the iron ore and coal prices rise again.)

Every couple of weeks is pretty frequent IMO.


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[TonyHancock]

I think a lot of discussion is ignoring the fact that it takes at least 2 days for flights to credit. Yes people are saying that a grace people is needed invade flights come in that should count to status level. Sure someone who has well exceed the level does need those late flights. But there is another implication of late flights. If they bump you up immediately then flights from last year may count towards this year. I think it's perfectly reasonable for DJ to ensure flights count toward the correct year. They IT system apparently isn't set up like the QF system to deal with that situation.

I think that is pretty fair and don't have a problem with it. 14 days though? Companion Platinum has been approved and gone through (Platinum pack delivered to match my year.), and we have a case on AFF where someone has not met the requirements but has been bumped up to platinum.

Every couple of weeks is pretty frequent IMO.

To be fair I said every few weeks, but i take your point. My friends and family would agree with you, even if I see myself as an infrequent long haul flyer.

 

[medhead]

I think that is pretty fair and don't have a problem with it. 14 days though? Companion Platinum has been approved and gone through (Platinum pack delivered to match my year.), and we have a case on AFF where someone has not met the requirements but has been bumped up to platinum.

Agreed that 14 days is a bit much. (otherwise I'm about my lack of proof reading - invade? WTF was I thinking)

To be fair I said every few weeks, but i take your point. My friends and family would agree with you, even if I see myself as an infrequent long haul flyer.

We'll have to agree to disagree.


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[greenfish]

I think a lot of discussion is ignoring the fact that it takes at least 2 days for flights to credit.

I'm not sure of your point. I met the requalification requirements over 8 months ago, but have still spent two weeks in the "assessing" phase, and of course don't have a current card. I notice that I'm now finally reassessed as Platinum - lucky me.

It can't be that hard to process all of the already requalified people in time to get a new card out for the start of the membership year - and also ensure that the complimentary upgrades are in place for the start of the new membership year.

 

[medhead]

I'm not sure of your point. I met the requalification requirements over 8 months ago, but have still spent two weeks in the "assessing" phase, and of course don't have a current card. I notice that I'm now finally reassessed as Platinum - lucky me.

It can't be that hard to process all of the already requalified people in time to get a new card out for the start of the membership year - and also ensure that the complimentary upgrades are in place for the start of the new membership year.

As I said - it is entirely reasonable for DJ to make sure that flights taken in the previous membership year are not credited to the current year. Those would be flights in the last few days upto possibly a week or so from the end of your membership year. That is not changed by requalifying 8 months ago.

Re upgrades nothing to stop you using them, read here: #19

 

[mella2007]

Etihad will indeed knock you back if the card has expired. My current card had an Aug date and she nearly didn't honor it back in Aug in AUH as she thought it said 1/8 when it said 18/8.

Mine still says waiting to be assessed. Have maintained Gold easily, not far off Platinum now. I've been a good customer (my business has) and disappointed to hear people have been comped Plat again with little flying done.

 

[777]

Etihad will indeed knock you back if the card has expired. My current card had an Aug date and she nearly didn't honor it back in Aug in AUH as she thought it said 1/8 when it said 18/8.

FWIW i left Australia this week without my new card having arrived and passed through AUH about 2 weeks after the date on the front of the card (but still well within the one month noted on the back). They didn't even question it. I am flying Virgin Atlantic through LHR on Tuesday and i hope there is no problem there - i will be furious with Virgin if i miss out on my first chance to sample the LHR clubhouse.

As it stands though, i will get home before the "one month" expires but if the trip was a week or two longer i'd be stuck without any evidence of my plat status despite having requalified around last december and having earned nearly 3000 SCs for the year. Surely they can get the cards in the mail on or before the actual expiry date.

 

[pshepvic]

As I said - it is entirely reasonable for DJ to make sure that flights taken in the previous membership year are not credited to the current year. Those would be flights in the last few days upto possibly a week or so from the end of your membership year. That is not changed by requalifying 8 months ago.

Re upgrades nothing to stop you using them, read here: #19

The flights always backdate to the date on which they occurred, unless they have to credit them manually, so that's not really an issue.


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[maninblack]

All other programs I am a member of send the new card out weeks before expiry of the current one.

It seems that the general conclusion is that this is a pretty poor show by Virgin and that's about it really. There are no real reasons for this to occur other than poor management of the matter.

Like many here I re-qualified ages ago but when I log in I get that message.

Why?

It's called an old fashioned stuff-up!

 

[medhead]

The flights always backdate to the date on which they occurred, unless they have to credit them manually, so that's not really an issue.

Maybe for qantas but I'm not certain that is the case for virgin given the discussion about people missing out because of flights taken before whichever date crediting after that date. This applies to the 12 month rolling SC balance and to requal dates. Seems to be plenty of anecdotal evidence that flights ate not backdated.


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[pshepvic]

Maybe for qantas but I'm not certain that is the case for virgin given the discussion about people missing out because of flights taken before whichever date crediting after that date. This applies to the 12 month rolling SC balance and to requal dates. Seems to be plenty of anecdotal evidence that flights ate not backdated.


Sent from the Throne

When you log in to your account there are two date columns for your activity - the processed date and the activity date. Whilst I have had flights take a few weeks to credit, the activity date has always been "backdated" to the correct date. Only when one missing flight was credited manually has the activity date not backdated. That was put on as a goodwill credit though, so not even as a proper flight activity. I'd suggest that flights that don't backdate are definitely a small exception and not the norm. My experience is with flights on DJ, DL, and VX.

It is the activity date column that determines which frequent flyer year it credits to, not the processed date.


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[MandM]

When you log in to your account there are two date columns for your activity - the processed date and the activity date. Whilst I have had flights take a few weeks to credit, the activity date has always been "backdated" to the correct date. Only when one missing flight was credited manually has the activity date not backdated. That was put on as a goodwill credit though, so not even as a proper flight activity. I'd suggest that flights that don't backdate are definitely a small exception and not the norm. My experience is with flights on DJ, DL, and VX.

It is the activity date column that determines which frequent flyer year it credits to, not the processed date.


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I did not find this to be the case when I first hit gold. A couple of VX flights took a few weeks to credit, and these credits would have me hit 500 in a year, but while waiting for those some credits expired. When they did credit I did not get upgraded and had to call to get that done.

 

[JohnK]

And now Virgin are no longer assessing my activity. Back to Gold which is the soft landing I expected. I wonder if the flight a couple of days ago was the trigger to begin the new year.

 

[DeKa]

Mine has finally been reassessed too... after nearly a month. I am now Gold for another year.
I took two flights with Virgin - the 1 x return Business Class flight challenge - but expect to use them more in the next year so the flights were worth it to maintain Gold for me.

 

[Aussie_flyer]

they seem to be offering a 12 month rolling status credit thing to achieve the next level. MY SC's did not disappear, and there is a section in there that if you press it gives the number of SC's you need to move up to platinum by different dates. The SC's seem to last 12 months. anyone else see what i am seeing/?

 

[oz_mark]

they seem to be offering a 12 month rolling status credit thing to achieve the next level. MY SC's did not disappear, and there is a section in there that if you press it gives the number of SC's you need to move up to platinum by different dates. The SC's seem to last 12 months. anyone else see what i am seeing/?

If you are gold, that's how it works. You go up based on your past 12 months of status credits. So when you hit 1000 SC in a twelve month period, you go up.

Am I missing something in what you are seeing?

 

[pshepvic]

I did not find this to be the case when I first hit gold. A couple of VX flights took a few weeks to credit, and these credits would have me hit 500 in a year, but while waiting for those some credits expired. When they did credit I did not get upgraded and had to call to get that done.

Yes that's right, you would need to call. But that doesn't mean the activity didn't backdate. The system reviews your balance every night. If you were not over 500 SCs at any point then naturally the system will not have upgraded you to gold. When those flights do credit the system does not go back in time to check if at that date they would have got you the next status level. That's why you need to call. Most of the time flights credit fairly quickly, and it's only if flights drop off within that small window before the qualifying flight credits that this can happen.


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[medhead]

Yes that's right, you would need to call. But that doesn't mean the activity didn't backdate. The system reviews your balance every night. If you were not over 500 SCs at any point then naturally the system will not have upgraded you to gold. When those flights do credit the system does not go back in time to check if at that date they would have got you the next status level. That's why you need to call. Most of the time flights credit fairly quickly, and it's only if flights drop off within that small window before the qualifying flight credits that this can happen.

Which is exactly my point. The system doesn't automatically update. Sure people are going to call if they should've gone up a level. But they are not going to call if flights carry over to the next year, in their favour. Whatever is shown on the website is irrelevant if the computer is counting it from the posting date.


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