Westpac Altitude Points Devalue September 2016

[Cruiser Elite]

I bet that she really appreciated that help and spoke about you in glowing terms after the call ended.

She did actually thank me for alerting her to the change - she noted she would alert her colleagues after she confirmed what I told her.

BTW: Appears that might be a most appropriate handle you are using there bucko!

 

[Nutcase]

And this is the problem with customer service in Australia

She hadn't been informed about a change in one product - one of thousands of products that the bank sells. Perhaps its more of a comms issue from the product team rather than a failing of the employee?

If the customer service person was off shore would that we better given that Australia has poor service?

 

[Nutcase]

She did actually thank me for alerting her to the change - she noted she would alert her colleagues after she confirmed what I told her.

BTW: Appears that might be a most appropriate handle you are using there bucko!

Good work Nancy Drew . People in call centres love customers telling them what to do and Im sure that when she tells all of her colleagues about it they will give her an award.

 

[Cruiser Elite]

Good work Nancy Drew . People in call centres love customers telling them what to do and Im sure that when she tells all of her colleagues about it they will give her an award.

Thanks so much for your inciteful and helpful posting. Amazing that you are more informed of the conversation that took place than what I am.

 

[Nutcase]

Thanks so much for your inciteful and helpful posting. Amazing that you are more informed of the conversation that took place than what I am.

No problems. Just my community service effort for the day much like my work with BWA and their FF bank account. That took far too long for the product people to act however. Ongoing discussions with QF to claw back the ill obtained points continues unabated however......

 

[NoName]

No problems. Just my community service effort for the day much like my work with BWA and their FF bank account. That took far too long for the product people to act however. Ongoing discussions with QF to claw back the ill obtained points continues unabated however......

Hard to claw back what has already been spent.

Makes me wonder why they made another 40k pt donation for transactions made in August a week after my account was closed even though they didn't have to according to their own T&Cs.

 

[N860CR]

She hadn't been informed about a change in one product - one of thousands of products that the bank sells. Perhaps its more of a comms issue from the product team rather than a failing of the employee?

If the customer service person was off shore would that we better given that Australia has poor service?

I was more referring to this statement:

I bet that she really appreciated that help and spoke about you in glowing terms after the call ended.

... that form sort of attitude very common in this country

 

[Nutcase]

[/B]


Hard to claw back what has already been spent.

Makes me wonder why they made another 40k pt donation for transactions made in August a week after my account was closed even though they didn't have to according to their own T&Cs.

Having your bank account closed by a bank for misconduct is a big deal usually reserved for those in the community who launder funds or other kinds of fraud and criminal activity. Its isn't done lightly or without repercussions.

You're in fine company with these people.

One step at a time. QF FF also has T's and C's and this is the next step. I guess sometimes trying to be part of a club is great until they don't want you any more and just give you the flick.

 

[NoName]

Having your bank account closed by a bank for misconduct is a big deal usually reserved for those in the community who launder funds or other kinds of fraud and criminal activity. Its isn't done lightly or without repercussions.

You're in fine company with these people.

One step at a time. QF FF also has T's and C's and this is the next step. I guess sometimes trying to be part of a club is great until they don't want you any more and just give you the flick.

Its always amusing when you try to link behaviour that it within the terms and conditions of a product to behaviour that is illegal and punishable by criminal court. It puts you in the troll category and makes any valid point you may have irrelevant.

As I said, it's hard to claw points back that have already been spent. If QF want to send my account balance to -900k points then so be it. All that will achieve is to render that particular account never to be used again. No big deal.

The real result will be too bad so sad BW, design your products better next time.

But it this is a discussion for another thread. Perhaps you should venture over there.

 

[Nutcase]

Its always amusing when you try to link behaviour that it within the terms and conditions of a product to behaviour that is illegal and punishable by criminal court. It puts you in the troll category and makes any valid point you may have irrelevant.

As I said, it's hard to claw points back that have already been spent. If QF want to send my account balance to -900k points then so be it. All that will achieve is to render that particular account never to be used again. No big deal.

If the behaviour was within the T's and C's why have the accounts been closed?

 

[NoName]

If the behaviour was within the T's and C's why have the accounts been closed?

Because BW have the right to close the account for any reason they like. That's within the T&Cs too. Surprised you didn't know that.

 

[N860CR]

Because BW have the right to close the account for any reason they like. That's within the T&Cs too. Surprised you didn't know that.

I wouldn't bother engaging... From other posts it seems this individual is a very low end bank employee with an elevated opinion of themselves.

How about you point some of your anger towards Bankwests unethical business practices during the GFC?

 

[JessicaTam]

[mod hat]
Enough with the snippy language.

And this is not the BankWest thread, so back to the thread topic.
[/mod hat]

 

[DaveB]

Ended up cleaning out my Business Platinum account today sending points evenly to CX and QF. SQ account was at a comfortable level with the Citi option available if needed.
Having a zero points balance might make it easier in deciding whether to renew the card in November or take up the Explorer as just have the free Essential for storing points.

 

[alexy23]

What's the cut off date to send points?

 

[prozac]

What's the cut off date to send points?

See post #1.

 

[alexy23]

See post #1.

I saw that (28th) - but does it mean the day the points land in SQ - or the day you transfer them. Is the 27th the last day you can send points or 28th?

 

[prozac]

I think the phrasing is clear; "The number of Altitude Points required to redeem Altitude Points for Altitude Travel and Merchandise will increase. For example, a Kambrook Blender that currently requires 11,400 Altitude Points will require 13,350 Altitude Points from 28 September 2016."

 

[Kilo]

I saw that (28th) - but does it mean the day the points land in SQ - or the day you transfer them. Is the 27th the last day you can send points or 28th?

I would do it sooner rather than later

 

[cove]

Don't leave it until the last couple of days.