I am VERY impressed with the customer service of this card so far!
I had a BIG day shopping last weekend, and after spending about $2000 I missed a phone call. Then received an sms AND email about 10 seconds later saying my card had been suspended, due to possible fraud. Please call on xx_xx_XX to discuss.
So I call back and explain my spending for the day, damn 3 points per $1,
card re-activated and back to shopping
Now my Platinum Amex Charge card with Amex..... :shock:
I have had my card cut off at least 4 times now, both here and overseas for possible fraud, and only in 1 case Amex tried to call me, and even then tyey called me at work when I was using the card in the USA..... Great work Amex!
I understand being cut off, but Westpac call me, smsed and sent me an email advising of being cut off. Amex on the other hand just cut you off and let you call them, meanwhile your card is declined at a dinner with clients... Not a great look, but funnily enough most of them understood the cough service provided by Amex!