Not sure whether I am cheesed off, bamboozled or ???
Book a QF CR on CI from BNE-TPE-YVR.
For the last few months, can only select an ordinary unpaid Y seat all others blanked out which I accepted. If them's the rules, then OK.
Just entered the 48hr check-in window and all remaining seats are unblocked and accessible so I selected two "comfort seats" with a quoted price of $166 each. WooHoo! Scored a better seat and not so expensive (comparatively speaking). Completed check-in and get to last page and says seats confirmed but unpaid and then the web site bombs. So did I get seats or not??
I can't access manage my booking to look at it because CI don't allow any QF bookings to be "managed".
I went through check-in process again and it says I am checked in with the selected "comfort seats" then says seats unpaid and bombs again!
I called CI and was told just check-in online and it will ask for payment. No it doesn't it bombs!!! So the operator looks on-line and says you have a QF ticket so you can't select or pay for a better seat. But I I did just select them and confirmed. But she can't change it and she can't take payment.
I ask what is the solution, do I have the seats or not, how do I pay for them, and she says "I don't know, just go to the airport and ask them".
I then ask will CI through check my bags on another Skyteam carrier AM to MEX. She says "I don't know, go to the airport and ask them".
WTH!!! People like to complain about QF, but this morning takes the cake for me.