Follow-up from hotel.
“
Dear TMA,
We hope this email finds you well.
We are reaching out with regret regarding the unfortunate incident that occurred yesterday in our parking lot. We take full responsibility for the matter and are committed to resolving it.
As discussed, please contact your insurance and proceed with a no-fault claim. However, if your insurance requires an upfront payment as you mentioned before, and you find this inconvenient, please let us know what solution would work best for you.
For any further communication, please feel free to reach out to either myself or my manager, who has been copied on this email.
Thank you for your understanding, and we look forward to resolving this promptly.
Kind Regards,
Head Concierge..”
I’m very happy with the response. Unfortunately accidents happen sometimes.