- Joined
- Sep 20, 2018
- Posts
- 3,658
- Qantas
- Platinum
It's so infuriating isn't it!Inconsiderate cough who book a day tour then fail to be at the designated pick-up point on time inconveniencing those who bothered to wake up on time.
Then guide who waits 20 mins instead of leaving per schedule (after 5mins) only to eventually call the laggards whi decide its too early and not bother.
I run workplace training, and deal with latecomers this way:
1. at the appointed start time, I thank the punctual.
2. I suggest a 5 min courtesy wait, saying something like "how about we wait 5 mins in case they just had a bomb go off in their email, and then, out of respect to the punctual majority, we will start". And then I do start at the end of that time, regardless of whether anyone else has arrived or not.
3. when laggards join, I acknowledge them, but make no effort to catch them up at that point (wastes everyone else's time going over work we already did) unless the laggards specifically ask, and then I offer to do it at lunch/ end of the day - and surprise surprise, less than 10% ever bother giving up their own time to make up missed content.
I wish more tour guides took a similar approach - the chronic lateness of group members is one of the reasons Mr Seat 0A and I now hardly ever take group tours and are still considering whether we would want to take a cruise.