What cheeses me off

Sponsored Post

Struggling to use your Frequent Flyer Points?

Frequent Flyer Concierge takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights.

Using their expert knowledge and specialised tools, the Frequent Flyer Concierge team at Frequent Flyer Concierge will help you book a great trip that maximises the value for your points.

IME card will be sent to the postal address; and typically the interface to the printing/postal partner doesn't allow for overrides (companies don't print statements themselves they typically partner with someone like Salmat).

If you wanted it to go to your residential address it would have been simpler to temporarily change your postal address online and then change it back after you received the card.
I don't have time for incompetence.

I said to the customer service agent I'm currently in Toowong and postal address is Sydney but I want the card in Toowong. Yep thats OK. Are you sure the card will be sent to Toowong? Yes the card will be sent to Toowong.

So why lie to me? To make me feel better?

The agent yesterday said they can send the card again. Oh so I can wait another 10 days? Absolutely zero emotion. Absolutely zero care. This is not customer service.

FFS send the card by express courier to arrive the next day, not quote 5-10 business days. How did we let these morons have this much control? We are to blame.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and enjoy a better viewing experience, as well as full participation on our community forums.

AFF members can also access our Frequent Flyer Training courses, and upgrade to enjoy lots of other benefits and discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.
Back
Top