What cheeses me off

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IME card will be sent to the postal address; and typically the interface to the printing/postal partner doesn't allow for overrides (companies don't print statements themselves they typically partner with someone like Salmat).

If you wanted it to go to your residential address it would have been simpler to temporarily change your postal address online and then change it back after you received the card.
I don't have time for incompetence.

I said to the customer service agent I'm currently in Toowong and postal address is Sydney but I want the card in Toowong. Yep thats OK. Are you sure the card will be sent to Toowong? Yes the card will be sent to Toowong.

So why lie to me? To make me feel better?

The agent yesterday said they can send the card again. Oh so I can wait another 10 days? Absolutely zero emotion. Absolutely zero care. This is not customer service.

FFS send the card by express courier to arrive the next day, not quote 5-10 business days. How did we let these morons have this much control? We are to blame.
 
How did we let these morons have this much control? We are to blame.
Simple. The only real way you can make your point is by taking your business elsewhere. But they know you’re highly unlikely to do so (additional credit check, inconvenience, apathy etc etc). Basically, you’re over a barrel and they know it.
 
WCMO is clothing stores with changing rooms that have no furniture. In other words ;

- No ledge to put your glasses on while trying on T-shirts
- No stool / chair to sit down on while trying on new trousers.
- No hook to hang your current clothes while trying on the new ones.
- No mirror, so you have to go outside to use the communal mirror (which 6 other people are trying to use at the same time)

Drives me insane !
 
I no longer try on clothes in Just Jeans. Such tiny cubicles and I find them so claustrophobic. Bump elbows. Bump legs. Forget it. And I'm not exactly large.
 
Simple. The only real way you can make your point is by taking your business elsewhere. But they know you’re highly unlikely to do so (additional credit check, inconvenience, apathy etc etc). Basically, you’re over a barrel and they know it.
Every single business is the same!

Why? Because we're content on receiving inferior customer service.
 

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