What's your Uber experience?

[Freq Flier 2013]

Another bad uber experience. Took my car for a service and the dealer organised an uber to drop me off to work. The whole car stinks of BO and I can barely sit in the car.
This is the second driver as the first saw me and just kept driving and didn’t cancel the ride or reply to my messages and calls.

 

[Quickstatus]

Another bad uber experience

Did you send in a 1 star rating via the app?

 

[dairyfloss]

I find that with Uber that so long as I stick to 'Comfort' or higher, then there is rarely any issues. Drivers need to maintain a minimum 4.85 rating from no fewer than 20 rides, and they need to have a vehicle from a limited list and nothing older than 7 years from manufacture. Unless I was really stuck, I'd never choose Uber X or even XL, as the options vary too wildy to be reliable. These can be vehicles of up to 15 years (!), and no minimum rating for the driver. Only requirement of the X/XL vehicle is that they have 4 doors, have working windows and air conditioning, and are able to pass a pink slip inspection. I'm better than this

 

[Quickstatus]

nothing older than 7 years from manufacture

I think DiDi is 15yrs?

 

[Happy Dude]

Booked an uber in Sydney last week and was very disappointed to find that it allocated me a taxi. Worse still it was dirty and the driver had offensive BO. IME Ubers are usually cleaner as the driver generally owns the car.

Very cheeky since Taxi owners got a huge pay out from the Uber class action and now are booking jobs via Uber.

The uber app is far far superior to 13 Taxis app but there doesn't seem to be a way to exclude/opt out of being assigned a Taxi. Only other place I've seen a taxi take Uber bookings is in Ireland.

It happens in Japan too but I'd be mighty pi55ed off if I got a taxi through Uber here. The reasons you describe, together with drivers constantly talking on the phone, were the reasons I stopped using taxis. Taxi drivers have no skin in the game so the service level settled to a very low bar.

I too often end up on DiDi on price, after checking Uber, except for work trips due to the business account that my company uses. I haven't any of the nasty experiences reported here, from either company, but I'm sure my luck will run out one day.

 

[dairyfloss]

I think DiDi is 15yrs?

DiDi is like Uber X, as far as I'm concerned... I won't do it unless I can limit to well rated drivers and newer vehicles.

 

[SYD]

DiDi is like Uber X, as far as I'm concerned... I won't do it unless I can limit to well rated drivers and newer vehicles.

They do have “Select” which can be a bit nicer and not much more.

 

[dairyfloss]

They do have “Select” which can be a bit nicer and not much more.

Ah ok - thought it was a one-size-fits-all kind of deal. Might take another look.

 

[Aeryn]

Maybe it due to my high rating or just luck but even booking Uber X I rarely get a coughpy car. So far this week my uber X rides have been in a Tesla, Polestar, BMW and an Audi.

The taxi last week was by far the worst car in a long long while.

 

[Sprucegoose]

Leave Uber.
Create a DiDi account, and you will notice the difference.

Do they have a premium membership option?

 

[Quickstatus]

No premium membership option

 

[Quickstatus]

Do they have a premium membership option?

You mean like Uber One?. If so - no

 

[Freq Flier 2013]

Did you send in a 1 star rating via the app?

I wish. As it was booked by the car dealership, it didn’t give me the option to rate the driver.

 

[burmans]

You mean like Uber One?. If so - no

I’ve had Uber One for a year and frankly have wondered what the value is not what I’d really regard as premium.

 

[VPS]

I often do a comparison of Uber and Didi and find sometimes while you’re flicking between them both of the prices go up. I’m not loyal to either of them but will just take the cheapest.

 

[Brissy1]

I’ve had Uber One for a year and frankly have wondered what the value is not what I’d really regard as premium.

Cancelled mine a few weeks ago. Tip, if cancelling do so well before rollover date to avoid extra month charge.

 

[burmans]

Cancelled mine a few weeks ago. Tip, if cancelling do so well before rollover date to avoid extra month charge.

I had mine free with some cards but canceled as soon as first charge came through!

 

[Forg]

Fairly sure a driver told me that Didi also remunerated much better vs Uber.

That seems a bit odd … maybe for a driver, responding to an Uber request has other positives that responding to a DiDi request doesn’t? I’ve waited for 45mins once for a DiDi that kept not turning up (because DiDi was normally cheaper), so I gave-up and tried Uber … someone turned up within about 90 seconds, and they had both logos sticky-taped to the window. Not the only time I tried DiDi and got no response despite the app telling me there would be one, but the best example I have of the same driver working both & choosing Uber over DiDi.

 

[RealtimeY]

I believe Didi's commission rate is lower but is generally has less riders and doesn't surge as high as Uber, so drivers still prefer Uber at least some of the time.

 

[Quickstatus]

Uber in AU takes 27.5% of what you pay