Who changed my pre-allocated seat and why?

[muppet]

I'd just like to add that there are 168 Y seats on a DJ 738 and only 6 pax can sit in row 3. It is irrational to think DJ can run an airline based on everyone getting those seats.

m

 

[serfty]

I'd just like to add that there are 168 Y seats on a DJ 738 and only 6 pax can sit in row 3. It is irrational to think DJ can run an airline based on everyone getting those seats.

m

That's why they are being reserved for their elites. Both Qantas and Virgin Australia do this.

The basic issue here is that once such a seat has been selected by a passenger with status, they should not, in the ordinary scheme of things, "lose" it.

Anecdotes indicate does appear to happen with a greater frequency with DJ than with QF; hence the differentiation.

Some reasons for this have been suggested upthread, the most credible are:

• Staff being new to the presence of DJ elites and/or mis-understanding the importance ("it's only a row back") - this can be rectified by retraining
• Seat reservation software not being "up to Scratch" - DJ are in the process of moving to a more expansive platform in SABRE.

 

[Deleted member 29185]

All I can say, is those that have discovered choice are enjoying it!

Except the parts we're whinging about!

 

[1022]

Tonight I had my first flight as a status matched PS. 14 days ago I was quite pleasantly surprised to see DJ had allocated me 6A - a long way fwd of what a PS at QF gets on a 737 (T-80 not withstanding...when it works...another story...)

Imagine my surprise when the kiosk at MEL tonight told me that I was now in row 19!! Fortunately 8A was one of the very few seats showing as still being available - despite checking in around 5:00 for my 6:00 flight, so still being in single figures and my preferred window seat wasn't too bad an outcome.

While no doubt for a WP the indignity of having to sit in row 4 instead of row 3 is beyond comprehension, spare a thought for those of us much further down the food chain and what the system does to us sometimes!

Actually that little seat allocation mishap was one of a number of minor issues that ultimately led to me deciding tonight to (figuratively) hand back my silver velocity card and keep flying QF. I might get around to writing a TR outlining the rest. Of course I can hear the DJ fanboys saying good riddance...which is fair enough I s'pose.....

 

[Ewing]

While no doubt for a WP the indignity of having to sit in row 4 instead of row 3 is beyond comprehension, spare a thought for those of us much further down the food chain and what the system does to us sometimes!

I think I sat in row 19 once.

True story as unbelievable as it may seem.

 

[JohnK]

It's frankly irrelevant that QF does or doesn't do the same thing.

Perhaps it was me that brought QF into the thread in the OP but it was not my intention.

By the way you have a much better way with words than I do and you have summed up my feelings exactly. I had pre-allocated 3D and unless there was a damned good reason I should not have had my pre-allocated seat changed. Not to 4C, not to 24, not to any other seat. But some people believe that just because Qantas has changed their pre-allocated seat in the past that it is OK for VA to change pre-allocated seats as well.

 

[JohnK]

I'd just like to add that there are 168 Y seats on a DJ 738 and only 6 pax can sit in row 3. It is irrational to think DJ can run an airline based on everyone getting those seats.

And this is where things get very hazy. On my flight there were only 4, possibly 5, people sitting in row 3.

The simplest solution would have been for me to remain in 3D and for the other bloke to sit in 3E with his son in 3F. Win win situation for all wouldn't you say? But I would bet he has a friend at VA that swapped seat allocations for him because he was too lazy to pre-allocate 3D for himself....

 

[RB]

But I would bet he has a friend at VA that swapped seat allocations for him because he was too lazy to pre-allocate 3D for himself....

I am not a regular commuter but I would have thought this is a bit of a stretch

 

[777]

But I would bet he has a friend at VA that swapped seat allocations for him because he was too lazy to pre-allocate 3D for himself....

And this is based on what exactly?

 

[medhead]

But some people believe that just because Qantas has changed their pre-allocated seat in the past that it is OK for VA to change pre-allocated seats as well.

What QF do becomes relevant because you have stated that having your seat changed is a reason not to fly with VA. That would be fine if your seat pre-allocation could *never* be changed when flying the alternative, which is not the case. So the basis of your decision to avoid VA because of change seats is flawed.


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[serfty]

What QF do becomes relevant because you have stated that having your seat changed is a reason not to fly with VA. That would be fine if your seat pre-allocation could *never* be changed when flying the alternative, which is not the case. So the basis of your decision to avoid VA because of change seats is flawed. ...

Unfortunately JohnK is generalising and in doing so, leaving his posts open to attack thereby reducing the credibility of the point he is trying to make..

It does indeed happen with both carriers.

The problem is that this seems to happen with more frequency on DJ flights than with QF.

I have stated this or similar more than once within this thread and no-one has refuted that.

I know, first world problem and all that ...

 

[djfuzz]

I have stated this or similar more than once within this thread and no-one has refuted that.

Because you're right - but it's completely a YMMV situation. I feel like I'm one of the few people who has repeated issues with Jetstar points / SCs posting - they do most of the time, but they haven't for me they haven't several crucial times, which I feel isn't up to scratch - but I can see how you'd think everything was fine and dandy if it never happened to you.

I completely sympathise with JohnK's position, despite the fact it hasn't happened to me yet - however, in a pinch, your preallocated seat is never a certainty, and even if QF changes it 'less often', it could still potentially happen to you on either airline. IMHO sometimes you have to take the good with the bad, but I can see how others may not feel the same way. Personally, neither airline has so offended me that I would never fly with them again or think they're incapable of running a full service airline, but naturally I respond more positively to whoever I feel I get the most out of at any particular time. If that's QF for JohnK after this, so be it.

 

[markis10]

Why do I have Julia's voice in my head while reading this thread saying "moving forward"?

 

[Fruitcake]

Why do I have Julia's voice in my head while reading this thread saying "moving forward"?

Because she forced Mr Rudd out of his pre-allocated seat and moved herself forward?

 

[medhead]

Unfortunately JohnK is generalising and in doing so, leaving his posts open to attack thereby reducing the credibility of the point he is trying to make..

It does indeed happen with both carriers.

The problem is that this seems to happen with more frequency on DJ flights than with QF.

I have stated this or similar more than once within this thread and no-one has refuted that.

Maybe generalisation is the problem. But I think I take more issue with trying to offer dubious reasons to cane an airline. I already understand that JohnK doesn't like DJ and that's good enough for me. I don't need him to give reasons, I accept his preference. (just as people can hopefully accept that I see no difference overall)

I totally agree that it happens more often on DJ.

BTW I'm not sure how this thread can move forward. Maybe if people do OLCI as soon as possible with VA thereby locking in their preferred seat, instead of waiting until the airport. That seems to work for me.

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[simongr]

BTW I'm not sure how this thread can move forward. Maybe if people do OLCI as soon as possible with VA thereby locking in their preferred seat, instead of waiting until the airport. That seems to work for me.

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This is one of the things that really frustrate me - people often complain about issues with the airline because the airline doesn't let them achieve the outcomes they want to achieve in a way that that airline hasn't designed it process for. For example all of the complaining about codes shares and not being able to pre-select seats on the QF website can be solved by pre-selecting seats on the carrier airline.

 

[drron]

Because she forced Mr Rudd out of his pre-allocated seat and moved herself forward?

Love it.But of course Kevin got his own back by resigning at exactly T-40.

 

[medhead]

For example all of the complaining about codes shares and not being able to pre-select seats on the QF website can be solved by pre-selecting seats on the carrier airline.

Rather timely that you mention that example. I have a booking to GLA in May with internal flight on both the QF code and on BA code. After making a change yesterday in did seat selection and QF website would let me select on the QF codeshare flight, unlike previous times I had look at it. I was mildly aware of the need to go to the BA website for seat select, so I was a bit surprised by this. (fingers crossed 2C is ok on a BA A320/1


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[medhead]

Love it.But of course Kevin got his own back by resigning at exactly T-40.

I reckon Kudelka's cartoon sums this up nicely.


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[dk4]

I know, first world problem and all that ...

This entire website is dedicated to a first world problem (making the most out of frequent flier/loyalty programs):!: