the ability to book travel through Citi Rewards directly will be discontinued from 1 September, and no bookings are being taken for dates after 31 August. Probably not hugely important (I never used it), but still, not a good trend...
It would have been the first time for me to use it so I guess I can't say I'll miss it.
So why worry?
I would be the one saying good riddance if I were to wear my day job hat.
Me: Hey IT, how hard is it to port the travel service over?
I.T.: Don't know man, we have never don't this before. We only know how to API into our mainframe, not to this travel agent wholesale inventory system.
Me: Is this gonna take long? Painful?
I.T.: Can't tell, cos we have never done this.
Me: Does anyone use this?
I.T.: Look at Melso and Happy Dude, been active customers for 30 years, but not used this function once.
Me: Hey big potato, you hear that? Customers been here for 30 years and never used this thing once, ever. Can we just abandon this PITA?
Big potato: Yeh sure!
Me: Hey Legal, I have checked everything, here is my 1 paragraph notice to customers to kill this travel thing off. Cool?
Legal: You have given enough notice, all good to me.
Me: Hey IT, send this paragraph to customers, approved by legal. Send this out and you won't have to do port the travel service over.
I.T.: That's fully sick bro!
And this would be the end of discussion, and the name of this travel service would never be mentioned again by anyone ......
So my take is, don't read too much into these things sometimes.