Would you complain if Qantas took your 75K points after the 18 month expiry date?

[Lynda2475]

saw in his profiles that none of the communication options were checked

But isn't it account holders responsibility to ensure they have opted in for account emails?

 

[Dr Ralph]

Typical coughe Journalism - they can't even get the header correct
Furious frequent flyer slams Qantas after they deleted 75,000 points and said he could only get them back if he thousands more in six months

They must be reading this thread. Title of article now updated to:

'Furious frequent flyer slams Qantas after they deleted 75,000 points and said he could only get them back if he earned thousands more in six months'

 

[Kangol]

"Furious literate adult voluntarily, intentionally and willingly agrees to terms of frequent flyer program and later slams Qantas for doing what he agreed to".

 

[Beano]

Sorry, I'm a bit late in entering this discussion but if you don't fly in an 18 month period you arn't showing much loyalty. Are you not flying at all or with other airlines? A rolling expiry is much worse as you will loose points even if you do travel--- use your points or loose them! And don't get me started on status credits. 3 months before anniversary date and still accumulating SCs but not enough for P1. I will loose them all,

 

[serfty]

"Furious literate adult voluntarily, intentionally and willingly agrees to terms of frequent flyer program and later slams Qantas for doing what he agreed to".

It depends when they joined QFF.

The program has changed several times regarding points expiry over the years.

The earliest version I saw was they would expire 12 months after the end of the membership year in which they were earned irrespective of activity. Back then they had a life of between 12 and 24 months.

At other times points did not expire.

 

[Kangol]

It depends when they joined QFF.

The program has changed several times regarding points expiry over the years.

The earliest version I saw was they would expire 12 months after the end of the membership year in which they were earned irrespective of activity. Back then they had a life of between 12 and 24 months.

At other times points did not expire.

How about the term along the lines of: "if we make changes we will give you notice"?

Do you think they never had such a clause?

 

[serfty]

Do you think they never had such a clause?

No doubt they did and have.

Still, a moving target over thae last decades.

When I joined emails were not part of the defined notification process.

 

[Kangol]

No doubt they did and have.

Still, a moving target over thae last decades.

When I joined emails were not part of the defined notification process.

Moot point about the emails, the point is that the person involved agreed to these terms in the first place.

 

[Beano]

With 75k points at risk wouldn't a points run have been appropriate?
PS. I have been sent emails well in advance on expiring points for three family members whose accounts I handle. I just transfer the points to myself and gift them back withe extra, when they need to fly.

 

[exceladdict]

I'm pretty sure Woolies tell you when you've earned enough to redeem via email. Unless they've ignored it.....or it's gone to spam

Yep, but if you're on auto-redeem (which woolworths want - so you go back to a store, and they don't pay Qantas for points) they don't try to convince you to save the woolworths dollarydoos for the next Qantas conversion.

 

[Moody]

Moot point about the emails, the point is that the person involved agreed to these terms in the first place.

And the ACCC has raised concerns that these T&C's (in particular the ability to delete points without warning) may breach Australian Consumer Law. Probably the reason why Qantas offers these "challenges" to complainants.

 

[lakeman]

How many people here have checked their secondary Frequent Flyer Account like I have as a result of reading this ?

 

[Dr Ralph]

How many people here have checked their secondary Frequent Flyer Account like I have as a result of reading this ?

"Secondary"?

 

[Blacksheep]

Yep, but if you're on auto-redeem (which woolworths want - so you go back to a store, and they don't pay Qantas for points) they don't try to convince you to save the woolworths dollarydoos for the next Qantas conversion.

Sorry what I meant was, it doesn't matter if it's Woolies dollars or Qantas points, when you've collected enough they notify you. So if your getting Woolies dollars wouldn't you be asking why you're getting those instead of Qantas points......

 

[bPeteb]

How many people here have checked their secondary Frequent Flyer Account like I have as a result of reading this ?

what's your 'secondary' account? Alternate contact details?

 

[love_the_life]

what's your 'secondary' account? Alternate contact details?

I’m assuming it’s the one most of us have with different airlines but who we don’t fly/post with much. Some people run multiple accounts and accrue points to all - others don’t use the secondary FF accounts much - like me with a few points in Velocity.

 

[Kangol]

And the ACCC has raised concerns that these T&C's (in particular the ability to delete points without warning) may breach Australian Consumer Law. Probably the reason why Qantas offers these "challenges" to complainants.

The warning was before signing up.

 

[lakeman]

I’m assuming it’s the one most of us have with different airlines but who we don’t fly/post with much. Some people run multiple accounts and accrue points to all - others don’t use the secondary FF accounts much - like me with a few points in Velocity.

Sorry ,I have a virgin account with 200000 points that I use infrequently

 

[Dr Ralph]

How many people here have checked their secondary Frequent Flyer Account like I have as a result of reading this ?

"Secondary"?

Sorry ,I have a virgin account with 200000 points that I use infrequently

Not me. Already aware of the expiry date for all of my accounts.

 

[Lynda2475]

Ive knowingly let Krisflyer points (earned from one random Y syd-sin-lhr return flight) and southwest rapid rewards expire because i knew i could not use or extend them based on immediate plans. I'm ok with that,as I joined for free for convenience of managing booking and was never going to be able to accumulate a useable volume.

My secondary account is velocity, i used to fly virgin semi regularly in an old job, so have a useable (at least domestically) balance so when advised those points were expiring, I did a quick partner purchase and got a flybuys card to keep them active. Who knows what alliance a future employer may use.