WP treatment in Y

[heycam]

The guy sitting across the aisle from me today in row 32 had a cup of coffee in fine china cup / plate after breakfast.

I'll give it a shot on my return leg on Saturday night.

 

[phily]

I have found A330 crew to be more willing to gift amenity kit/pyjamas than A380 crew for some reason.

I had fantastic FAs on QF1 SYD-LHR in December. I was in F and told the FA that the rest of my family was back in hell, and asked if they might be able to provide them with sort some of treat. The FA immediately checked on them, and provided them with an F amenities kit each, glasses of bubbles and a top-shelf whiskey.

Then on the second sector to LHR, I was allowed to invite one of my family in Y to the little lounge area, and when we asked for a wine each the FA provided us with a bottle each! and a cheese plate. We were all very happy.

 

[dairyfloss]

Anyone had any unique experiences or greetings on QantasLink? I had two flights this past week - just SYD-PQQ / PQQ-SYD - and there wasn't anything at any point to suggest they do... or can do much about status pax. Not bothered with such tiny segments anyway. Just curious about others experiences.

Cheers.

 

[danny09]

Anyone had any unique experiences or greetings on QantasLink? I had two flights this past week - just SYD-PQQ / PQQ-SYD - and there wasn't anything at any point to suggest they do... or can do much about status pax. Not bothered with such tiny segments anyway. Just curious about others experiences.

Cheers.

Never had any recognition on QF Link, that & advanced seat selection is why I try my very hardest not to fly QF Link

 

[rotor]

Let's see. Return trip to MEX last week on QF7, QF4407 (AA), QF4410 (AA), QF3070 (AA), QF108 (A380).

QF7:
NC headphones left on my seat, found on boarding. CSM greeted me - told me what was on the Y menu (?) and that we're bound for Dallas (?). I asked for a Jack Daniel's - response "I have quite a bit to do, I'll see". I had to ask later for my drink.

QF4410 (AA):
No greeting, but the FA pointed at me and said "Are you rotor?" - I said yes. She said I could have a sandwich, nuts, etc. She asks me again "Are you rotor?" before giving me the very dry sandwich.

Two returning AA flights:
Neither crew had any idea what this "Emerald" was asked and if it was a US Airways thing, before giving me the complimentary snack. I asked for the complimentary drink, same Emerald confusion, and was asked if I had already had a drink "because you can only have one".

QF108:
Greeting from CSS. I asked about an amenity kit (did not even get the Y amenity kit) and she said she was very busy. Never got back to me. I asked for a blanket (seated in 80A), which caused a lot of confusion, even after reminding them the exit rows are quite cold. FA said she would try to increase the cabin temperature. Still freezing. 3 hours before landing, received another Y blanket "because another passenger didn't want it". At least they didn't forget, but I seriously doubt there were no other blankets available when I asked.

She came back later to ask for feedback, and I said don't bother. She seemed very confused.

Overall, flying WP in Y is nothing special. I likely won't be aiming for WP again this year.

The worst part was the arrogant CSM on QF7 - "I have quite a bit to do"... don't give me that. I know you're busy, don't be patronising.

 

[defurax]

The worst part was the arrogant CSM on QF7 - "I have quite a bit to do"... don't give me that. I know you're busy, don't be patronising.

Well...he had memorised the Y menu and learned the plane was going to Dallas...I'd be exhausted

Last week I flew QF93 and QF16 and the CSMs on both flights were really great, they offered NC headphone (I declined since I already have my QC15), drinks and express pass. All done with a smile!:mrgreen:

 

[Robbi]

Well...he had memorised the Y menu and learned the plane was going to Dallas...I'd be exhausted

Last week I flew QF93 and QF16 and the CSMs on both flights were really great, they offered NC headphone (I declined since I already have my QC15), drinks and express pass. All done with a smile!:mrgreen:

This seems to be a common theme across a host of threads. Totally inconsistent performance and attitudes from cabin staff.

 

[drewbles]

QF4410 (AA):
No greeting, but the FA pointed at me and said "Are you rotor?" - I said yes. She said I could have a sandwich, nuts, etc. She asks me again "Are you rotor?" before giving me the very dry sandwich.

Two returning AA flights:
Neither crew had any idea what this "Emerald" was asked and if it was a US Airways thing, before giving me the complimentary snack. I asked for the complimentary drink, same Emerald confusion, and was asked if I had already had a drink "because you can only have one".

Emerald are not entitled to complimentary snack/beverage on AA but the manifest can't really tell the difference between and EXP and a generic OWE (at least that's what i've been told).

In the hundreds of AA flights i've taken, only a handful have been in whY, but not once have I received any special treatment as an emerald.

 

[defurax]

Emerald are not entitled to complimentary snack/beverage on AA but the manifest can't really tell the difference between and EXP and a generic OWE (at least that's what i've been told).

In the hundreds of AA flights i've taken, only a handful have been in whY, but not once have I received any special treatment as an emerald.

Makes sense, every time they give me a complimentary sandwich they say it's because I'm EXP, which I'm not! I wish the system would flag me as an EXP when it's upgrade time at the gate:mrgreen:

 

[amaroo]

Makes sense, every time they give me a complimentary sandwich they say it's because I'm EXP, which I'm not! I wish the system would flag me as an EXP when it's upgrade time at the gate:mrgreen:

We did a few AA flights over Christmas. SWMBO got tagged 4/4 as an Emerald (only SG) and we never got anything other than a drink on board.......however, we did get 4 x OpUp to F on our YUL-MIA sector

 

[defurax]

We did a few AA flights over Christmas. SWMBO got tagged 4/4 as an Emerald (only SG) and we never got anything other than a drink on board.......however, we did get 4 x OpUp to F on our YUL-MIA sector

I think there are very few OWE/EXP in Canada. Every time I'm in YUL, YYZ or YYC and they call priority boarding there are usually only 2-3 people boarding. The fact that AC is part of *A makes that the vast majority of Canadians fly AC/UA/US and not AA or DL.

 

[legroom]

Friends

I am going to stir the pot a little, seeking views on this WP's "entitlement" / "unpublished benefits" thing.

And, it will be very basic (human functions, too).

Now, if you are a WP sitting in Y (because your ticket said so), how often you avail yourself of the better lavs of the premium cabins just because "I'm a WP, don't you know ?"

Say, you are in row 32 and you just walk casually forward to the PE lavs; or (heaven forbid) sitting in 48C followed by a walk to the front of the plane ???

Slightly off topic, many has reported seeing J pax walking downstairs towards the F loo - apparently from Emerald City (could have been amaroo's sighting recently, maybe. I could not locate that post).

On the scale of "unpublished" benefits, where does this belong, if at all ?

What's the correct (WP) etiquette here ?

Free to walk where you feel like it, whenever you need to do it or please, keep to own cabin: which camp do you belong on this leaking issue ?

For the record, I have never done it and I am against this "cabin creeping" attitude.

 

[MEL_Traveller]

Imagine that one day you are busting to go to the loo, perhaps incontinent or ill or pregnant, and all the toilets are busy and someone prevents you using a loo beyond your ticket until you embarrass yourself!

When nature calls it calls, and I think someone's dignity is slightly more important than your sleep or ego.

Stealing a seat and conditions is one thing, using a loo is something altogether different, very basic and primal.

clearly elderly and disabled should be able to use the WC closest to them. that makes sense.

if you are a platinum in economy and young(ish) and suffer from incontinence... how about getting a seat in the last row of a 737 instead of row 4 (and needing to use the front lavatory?)

the question was asked 'where does it stop' - well where does it stop? a platinum may already ask for premium headsets, wines, champagne, PJs, amenity kits and an expresso. If you have all of that, a shadow, and use of business class WCs... why would they fork out for a premium fare?

 

[legroom]

.... the question was asked 'where does it stop' - well where does it stop? a platinum may already ask for premium headsets, wines, champagne, PJs, amenity kits and an expresso. If you have all of that, a shadow, and use of business class WCs... why would they fork out for a premium fare?

Indeed

The avarice of a few threatens the interests of the rest.

The occasional courtesy of a glass of champaign is escalated to an expectation which then includes a NC headphone, PJ, a cup of expresso .... and now, unrestrained access to premium loos.

Robbi,

My initial observation plus others' do not suggest any cases of extremis, rather the opposite.

Enjoying a cup of expresso in fine china followed by a saunter to the PE loo while paying for / sitting in a Y seat: is that a case that would fit into your compassionate range ?

 

[legroom]

?... but if you are WP/WP1 you will have got there by spending a lot of money in Y, J or F....I think that commitment deserves a little bit of recognition regardless of travel class....

The point is WPs already receive quite a 'recognition' as it is.

Further, shouldn't it be that we all abide by some rules or should it be 'all for one' [in this case 'all for WPs']?

Premium phone line, free DOM exit row, available DOM/INT bulkhead seats, Emerald City selection, priority upgrade, personal greetings from CSMs, F check-in / lounge access / boarding ......

So, your logic of 'recognition' is that if what you need is not there, just grant it yourself and justify it as 'I deserve this' because of my WP status ???

Have you tried Anytime Access lately because you need it and it 'should' be there for you ?

Let us know how you go there, please.

Ditto with unsuccessful upgrade / op-up. Do you raise hell there because you deserve 'recognition' ?

The whole threat of how WPs 'should' be treated in Y carries more than a hint of 'preciousness', trying to codify courtesy (offerings) into some concrete / set benefits which know no bounds IMO.

The philosophy is flawed as it is based on perceived entitlements which [in the current example (loo access)] in fact interferes with others' allocated resources and therefore is not dissimilar to trespassing / encroachment.

When you do travel in premium cabins, ask yourself if you would welcome Y trespassers or not (JohnK's POV noted).

Also, should an FA stop and request you to return to your cabin on your route to the premium cabin, would you challenge them and if so, on what basis ?

I suspect the outcome would be negative.

As such, the self granted access is nothing more than a trespass, not a right, nor an unpublished benefit.

Ps: SQ does have a rope separating the UD J from the LD F section so no reason why QF cannot bring it back.


EDIT: in case of being thought of as a case of status envy, I wish to declare my current status (QF WP, AA Plat, EK Gold, TK Gold, SQ Gold).

 

[legroom]

I was debating the issue, you changed targets...

Would you be so kind to elaborate on the perceived change of targets ?

AFAIK, I was still addressing the issue of DYKWIA mentality / self granted 'recognition' and self stamped access rights of some people in the context of cabin transgression over / in excess of the ticket allowance.

 

[ReLoad]

Well, sifting through the chaff its all pretty clear to me:

Domestically depending upon route and aircraft type, sometimes a WP is lucky to get an extra hi in whY! Often it is because there are so many on board, the travel time isnt that long and the CSM is a busy person and usually focused on the J cabin.
I think its fair to say that domestically as a WP all the benefits are prior to taking off, Seat selection, lounge, luggage allowance etc. The class of service is the class of service expected and used.
If you get anything more than that, then that is a bonus!

Internationally, this is where things get a bit murky, often the CSM has time allocated for the meet and greet of WP and above and depending upon load usually gets around to doing it, They often ask "if there is anything i can do for you" which is usually something simple, headphones, blanket a lil glass of bubbles etc. If it is anything more than that then that is pushing the boundaries.

WP isn't some magical mystery panacea to making whY travel amazing! It is still whY!

So being a WP in whY does not automatically = getting stuff thats not warranted, its about a little thank you for being a loyal customer who spends significant $ or time on a plane.

Now the whole toilet thing:
Irrespective of if the person is a WP or not people often go to the wrong toilets, there is those who have a sense of entitlement, those who have no idea, and then those who have drunk to much, other lavs are blocked etc. Realistically everyone no matter who they are should use the correct toilets in their class, but at the end of the day whoopty doo. Chances are if you are in F or J and its the lower class that is using your precious loo availability, you are more than making up for it with a better seat and travel experience. 1 or 2 minutes out of your flight time is a miniscule percentile, heaven forbid its even good for you to stretch your legs.

Less DYKWIA and more WGAFF

 

[legroom]

Well, sifting through the chaff its all pretty clear to me:

Domestically depending upon route and aircraft type, sometimes a WP is lucky to get an extra hi in whY! Often it is because there are so many on board, the travel time isnt that long and the CSM is a busy person and usually focused on the J cabin.
I think its fair to say that domestically as a WP all the benefits are prior to taking off, Seat selection, lounge, luggage allowance etc. The class of service is the class of service expected and used.
If you get anything more than that, then that is a bonus!

Internationally, this is where things get a bit murky, often the CSM has time allocated for the meet and greet of WP and above and depending upon load usually gets around to doing it, They often ask "if there is anything i can do for you" which is usually something simple, headphones, blanket a lil glass of bubbles etc. If it is anything more than that then that is pushing the boundaries.

WP isn't some magical mystery panacea to making whY travel amazing! It is still whY!

So being a WP in whY does not automatically = getting stuff thats not warranted, its about a little thank you for being a loyal customer who spends significant $ or time on a plane.

Now the whole toilet thing:

Irrespective of if the person is a WP or not people often go to the wrong toilets, there is those who have a sense of entitlement, those who have no idea, and then those who have drunk to much, other lavs are blocked etc. Realistically everyone no matter who they are should use the correct toilets in their class, but at the end of the day whoopty doo. Chances are if you are in F or J and its the lower class that is using your precious loo availability, you are more than making up for it with a better seat and travel experience. 1 or 2 minutes out of your flight time is a miniscule percentile, heaven forbid its even good for you to stretch your legs.

Less DYKWIA and more WGAFF

I did say that I would 'stir the pot' with my original post !

 

[ReLoad]

ReLoad - being in F a 2 minute wait is enough to 'wake up' from my sleep. If it is a business class passenger in the lavatory I don't think that is fair for them to interrupt my ability to get back to sleeping without interruption.

I'm still baffled what that has to do with WP's flying whY? there is a whole plane full of numpties who think they can use any toilet, including other pax in your class of travel, what if one of them has taken the fin review in with them?

If your whole flight experience is hinging on getting direct access to the toilet when you need it then i then ill go out on a limb and say that there is nothing that can appease you.

Realistically what do you expect QF (or any airline for that matter) to do?
Do you want QF to have a toilet guard? perhaps scan your BP for Toilet entry? I know a few Tongan guys who make great bouncers, they can have a little red rope and let people in accordingly.

 

[amaroo]

Geez, Cabin = one service and convenience.

If you want something better - put your hands in the pocket and pull the wallet out - simple really!