Welcome on-board accelerate
Good morning QF WP,
We are pleased to welcome you on-board the accelerate program. Everything you need to start booking, receiving applicable point of sale discounts and tracking towards your potential rebate is in the email below - please call or email us anytime to clarify your account details.
Important information:
Please keep this email on file for future reference - disregard any previous system generated email advice.
All bookings must be made through the accelerate Corporate Portal to track your spend towards earning your rebate as we are unable to backdate tickets made via the general Virgin Australia website.
Please keep us informed should your key contact details or company information change so we can update our system.
Travel Arranger profile (to make/manage bookings):
Use the below generic company login details to access your Travel Arranger profile for making bookings immediately. Your Travel Arranger login will allow you to book flights that track towards your rebate - this will be your most frequently used login.
Account Username: [company name] | Account Password: [password] |
NOTE: You can setup additional Travel Arrangers using your Admin Login details provided above. Complete the simple “Create Travel Arranger” section located at the top of the Admin page. You will be prompted to create your own unique username and password.
Individual Traveller profile:
To save you time when making bookings using your Travel Arranger login, Individual Traveller profiles can be created for your frequent travellers to store the traveller’s information. Searching and selecting their profile on the Search For Traveller page allows their information to pre-populate into the reservation you are making. There is no need to login to create Individual Traveller profiles.
Located under the Account Username and Forgotten Password fields select the red hyperlink “Enrol Individual Travellers” or click
here.
Fill in ONLY the fields with a red asterisk (*) and the velocity membership number. Other fields will not pre load into the booking so the information is not required.
IMPORTANT: PLEASE DO NOT LOGIN TO BOOK FLIGHTS USING THESE TRAVELLER PROFILES - THEY WILL NOT TRACK FOR REBATE.
Cancelling flights and Reissuing tickets:
In case you are unable to cancel your booking via your Travel Arranger login online, please contact the Virgin Australia Guest Contact Centre on: 1300 246 498 (option 2) and quote your below Refund Profile ID. Please advise the agent on the phone you are an accelerate client and provide the below information.
Refund Profile ID: [account number] - obtain a refund to your corporate travel bank (applicable fare rules will apply). |
Multi-city bookings:
To make any multi-city bookings, please contact the Virgin Australia Guest Contact Centre on: 1300 246 498 (option 2) and quote your below Corporate ID to ensure these bookings made over the phone are tracked and discounts can be accessed on your behalf.
Corporate ID: [account number] - book/rebook flights and track towards you rebate. |
Administrator profile:
Your Administrator profile login is used to update information about your company. You can create, update and delete Travel Arrangers, view Traveller Profiles, update company details and view your company corporate travel bank credits from cancelled bookings.
Account Username: [account username] | Account Password: [password] |
Useful links:
Corporate login page - link | Enrol Individual Travellers page - link |
Corporate Portal User Guide - link | Maintenance Form (changes to account) - link |
Accelerate information - link |
|
For any enquiries please contact your accelerate account management team via email
[email protected] or call us on 1300 246 498 (option 1).