I'm having similar problems.
Signed up but didn't get a confirmatory email. I didn't think that would be a problem – not being told anywhere on the application to expect a confirmatory email. Neither did I record a screenshot, having no reason to expect there would be any difficulties.
As you can guess, it didn't record my application until I called up after my first stay and the call centre did it for me. They are requesting 'proof' that I applied earlier before retroactively crediting stays - proof that they never sent me:evil:.
I have subsequently signed up again twice on the Racing website, as an experiment, and STILL haven't received any emails, making me suspicious that online applications disappear into a black hole somewhere.
Having failed to get anywhere with their call centre, I have sent an email. Hopefully something will come of it.[FONT="]
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