10,000 bonus points per 20 transactions

[Flashback]

After a lengthy conversation with the folk at ACCC after submitting a complaint last week in regards to the changes made and enforced by American Express, things have been escalated to the Banking and Financial Service Ombudsman for investigation.

The positive thing so far to come out of this is confirmation that retrospective changes to advertised Terms & Conditions are not permitted. Which in effect may mean the date of the 20th which various changes were set to, could and may well be changed to the 27th, which was the day they were publically made available.

This can be prosecuted under both state and federal laws, along with breaching elements of the trade practices act.

I would be confident in saying, the legal and marketing departments at Amex, may be getting into a level of panic soon, as they probably expected customers to just play along with the new rules and only go so far as potentially cancelling there account in anger over what has occurred, this wont be the case.

Very interesting file51, I'll continue to follow this and see what the result is, having missed the September 20 deadline by 1 day.

 

[file51]

Very interesting file51, I'll continue to follow this and see what the result is, having missed the September 20 deadline by 1 day.

Same situation, however I originally tried to register on the 19th and 20th both of which failed (Amex only have records of the attempt on the 20th due to system issues).

It must be stressed though (and as per the current T&C wording regarding having terms advised by amex staff) that on the 21st both a CSR & supervisor confirmed the T&C as per the 5,000 for 5 card, i.e. unlimited bonus points.

Regardless of dates etc, I will persue this as far as I can based on the original offer made via mail, plus the fact that I also have a verified screenshot of the same offer which was advertised on the americanexpress.com.au website to members who may not have recieved the mailout.

Hopefully something positive will come out of this for a lot more people other than myself.

 

[lovetravellingoz]

Very interesting file51, I'll continue to follow this and see what the result is, having missed the September 20 deadline by 1 day.

Though when you did register, where you advised that there will be a 10,000 per month cap?

Again I am no lawyer...but I would imagine that what may be crucial following File 51's advice to getting "no-cap" is having been "accepted" by Amex with no notification that the T&C had altered.

ie this would include anyone who was able to register on-line pre-Web altered T&C...and those that rang up and were read the "no limit etc "conditions.

If you regsitered and were advised of the 10,000 cap on doing so then I would imagine that the cap would apply even if the web T&C had not been altered.

 

[lovetravellingoz]

It must be stressed though (and as per the current T&C wording regarding having terms advised by amex staff) that on the 21st both a CSR & supervisor confirmed the T&C as per the 5,000 for 5 card, i.e. unlimited bonus points.

.

I strongly suspect that this will be more crucial to you than the date when the amended T&C were posted on the web.

One would think that Amex made an offer which became binding when you accepted it and they accepted your registration and read to you the key T&C related to the offer (and subsequently changed).

Other post Sep 20 registrations were read the "cap" T&C and one would think that verbal advice would post-date the mailed offer if they were read to a regsitrant on acceptance of registration.

It would be perhaps interesting to read back through the thread to see on what date the CSR's first started saying to new registrants that registrants would be capped.

 

[file51]

It would be perhaps interesting to read back through the thread to see on what date the CSR's first started saying to new registrants that registrants would be capped.

First word started to filter through on the 25th to 27th, and Amex changed the T&C for the first time on the 27th.

From previous replies in this thread, people were still being told of no cap up to around the 30th by Amex staff

 

[docjames]

Well, i'm a little disappointed.

I received the mail out (unlimited points) but was overseas until 27/9. I attempted to register 27/9 but no go (website "down" wouldnt give link). Finally managed on the 29/9 (IIRC). Now been credited 5000pts x2 but no more (after about 20 transactions).

Also, NO bonus points in September at all (remembering i registered on the 29th) but it didnt actually stipulate you only get points from registering, but from the the promotion started (mid sept) so that's annoying too.


So basically, i'm going to be upset if they now give multiple people unlimited points, as it's devaluing my "membership".

On top of the changes to QFF point transfer (despite Platium status) i'm quite unhappy with Amex currently.

 

[oz_mark]

On top of the changes to QFF point transfer (despite Platium status) i'm quite unhappy with Amex currently.

On this issue, you should be unhappy with Qantas, as it was they that drove the change.

 

[docjames]

On this issue, you should be unhappy with Qantas, as it was they that drove the change.

Well, do doubt they jacked the price up, and changed the conditions and Amex refused to pay (and shunted it on to the users).

I'm not real happy with either of them to be honest.

I nearly booked DJ for next BNE-MEL-BNE trip but with baggage charges it worked out cheaper to go QF.

 

[simongr]

Well, do doubt they jacked the price up, and changed the conditions and Amex refused to pay (and shunted it on to the users).

QF have decided to move to direct sweep - it is their initiative and impacts all card issuers (to greater and less extents). This is not an Amex issue.

 

[docjames]

QF have decided to move to direct sweep - it is their initiative and impacts all card issuers (to greater and less extents). This is not an Amex issue.

Well, except it tells you Platinum isnt worth much if they wont wear a $10 charge. It IS an Amez issue. AND a Qantas issue.

 

[lovetravellingoz]

QF have decided to move to direct sweep - it is their initiative and impacts all card issuers (to greater and less extents). This is not an Amex issue.

Indeed.

It all driven by Qantas maximising the value of their FF Program prior to floating it off.

As noted this effects all CC that you could use to send points to QFF with.

 

[ejb]

Well, except it tells you Platinum isnt worth much if they wont wear a $10 charge. It IS an Amez issue. AND a Qantas issue.

Hi doc,

What $10 charge. I have Plat Charge and Credit cards and have not been told of any charges. I was told that as Plat I would be upgraded to the new MR system.

ejb

 

[NM]

Hi doc,

What $10 charge. I have Plat Charge and Credit cards and have not been told of any charges. I was told that as Plat I would be upgraded to the new MR system.

ejb

CBA are implementing a $10 fee for people wanting the ability to transfer to QF.

 

[simongr]

Hi doc,

What $10 charge. I have Plat Charge and Credit cards and have not been told of any charges. I was told that as Plat I would be upgraded to the new MR system.

ejb

Only Plat Charge MR accounts. If you have Plat CC and no Plat Chg then you can't transfer to QF. If you have a Plat CC linked to your Plat Chg MR account you can choose to transfer to QFF.

 

[ejb]

Only Plat Charge MR accounts. If you have Plat CC and no Plat Chg then you can't transfer to QF. If you have a Plat CC linked to your Plat Chg MR account you can choose to transfer to QFF.

I stand corrected.

I wasn't aware they treated them differently.

ejb

 

[nlagalle]

Only Plat Charge MR accounts. If you have Plat CC and no Plat Chg then you can't transfer to QF. If you have a Plat CC linked to your Plat Chg MR account you can choose to transfer to QFF.

I've got a Plat CC (no Plat charge) and have not being told about not being able to transfer to QF. My parents both have gold charge cards and have received the letter but I haven't. I haven't seen anywhere where it says Plat Charge card only.

Nick

 

[oz_mark]

I've got a Plat CC (no Plat charge) and have not being told about not being able to transfer to QF. My parents both have gold charge cards and have received the letter but I haven't. I haven't seen anywhere where it says Plat Charge card only.

Nick

The option to transfer from Ascent to QFF will cease.

In the case of Platinum Charge and Centurion cards, a new program called Ascent Premium has been created which will continue to allow the transfer. If you hold a Platinum CC you remain in Ascent, hence no credit to QFF will be available.

 

[nlagalle]

The option to transfer from Ascent to QFF will cease.

I understand all of that. I'm pointing out that i haven't received any mail from Amex explaining that.....

 

[simongr]

That is strange. There is at least one report that I recall of a Plat CC holder getting the notification regarding the change.

 

[auriga]

Maybe Australia Post is to blame?